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From Italy: +61 2 9250 9444
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Support
Support
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CONTACTS AND ASSISTANCE
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Baggage assistance
All the contacts and everything you need to know should your baggage be delayed, tampered with or lost. For assistance with your baggage issues: from Italy, call (+39) 06 65640*; from other Countries, contact the Customer Relations Office nearest you. *Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.
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Lost baggage or delayed delivery
Alitalia baggage assistance. In case of lost baggage, it is necessary to fill in the Baggage Irregularity Report directly at the airport.
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Damaged baggage
If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you.
