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Access Alitalia’s website
All the contacts and everything you need to know should your baggage be delayed, tampered with or lost. For assistance with your baggage issues: from Italy, call (+39) 06 65640*; from other Countries, contact the Customer Relations Office nearest you. *Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.
Lost baggage or delayed delivery
Alitalia baggage assistance. In case of lost baggage, it is necessary to fill in the Baggage Irregularity Report directly at the airport.
If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you.