Alitalia contact numbers in the world

Country Contacts Lost&Found Informations
ITALY INFORMATION, BOOKINGS AND PURCHASES
From Italy: Tel. 89 20 10 
From abroad: Tel. +39 06 65649 

SPECIAL/MEDICAL ASSISTANCE
Tel. 06 65640 

   FLIGHT INFORMATION
Text 
+39 339 99 44222 
Tel. 800 650055
ALBANIA

CALL CENTER 

Tel. 00355 4451 2222

 

GROUPS/ TRAVEL AGENCIES:
Tel: 00355 4451 3333

   Working hours daily from 08:00am till 7:00pm
ALGERIA

BOOKING OFFICE

+213 (0) 21 727129
from Sunday to Thursday 
09.00 - 12.30

13.30 - 17.30

    
SAUDI ARABIA CALL CENTER
Tel. +966 800 244 4774		    
ARGENTINA


CALL CENTER FOR PASSENGERS

Tel. (+5411) 4310-9910

 

ASSISTANCE FOR TRAVEL AGENCIES

+5411 4310-9911

 

    
AUSTRALIA CALL CENTER AND BOOKINGS
Tel. 1300 551 080 
Business Hrs : 9am-5pm, Mon-Fri 


CUSTOMER RELATIONS
Fax number: +61 2 9250 9499 
Postal address: PO Box R183, Royal Exchange, Sydney, NSW 1225 
Email:customer.relations.asia@alitalia.it

    
AUSTRIA CALL CENTER AND BOOKINGS  
Tel. +43 (0) 820 951051 

    
BELGIUM

CALL CENTER   
Tel. +32 (0)2 5511122  

BOOKINGS    
Tel. +32 (0)2 5511122 OPTION 1 


GROUP BOOKINGS IATA AGENCIES
Tel. +32 (0)2 5511133 OPTION 2 
Fax +32 (0)2 5511143 

Email : groupdesk.belux@alitalia.it

 

GROUP BOOKINGS DIRECT CLIENT AND NON-IATA AGENCIES

Email : directgroups@alitalia.com


Email: Customer.relationsBe@alitalia.it
         

 LOST&FOUND OFFICE WITH SWISSPORT
For the first five days: 
Tel. +32 (0)2 7883344 
 WEB ASSISTANCE
Tel. +32 (0)2 5511122 OPTION 2 

INFORMATION ON TRAINS TO/FROM THE AIRPORT
Tel. +32 (0)2 7533913
BRAZIL CALL CENTER   
From Brazil:  
Tel. +55 11 3958 7959 

BOOKINGS AND PURCHASES 
Tel. +55 21 3500 8998
    
BULGARIA

CALL CENTER
Tel. +359 2 9802212 
Fax: +359 2 9802213

 

Monday-Friday: 09am-05pm

    
CANADA CALL CENTER   
Tel. +1 800 3618336 

BOOKINGS
Tel. +1 800 599 5380 

INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) 
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS (FR)
Tel. +33 1 44 94 44 79		 LOST & FOUND OFFICE
For the first five days: 
Tel. 905 364 4166 
Toll-Free Number 
+1 866 575 0059		 WEB ASSISTANCE (EN)
Tel. +1 800 3618336 


WEB ASSISTANCE (FR)
Tel. +33 (0) 820 315 315 
CHILE

CALL CENTER FOR PASSENGERS

Tel. (+56) 229 381596

 

ASSISTANCE FOR TRAVEL AGENCIES

(+56) 229 381681

    
CHINA CALL CENTER
+86 10 8449 3134		    
CUBA customer.relationsCU@alitalia.it    
CYPRUS CALL CENTER (Greek phone) 
Tel.:  +30 210 9988888
Mon – Fri: 09:00 am – 06:00 pm		 LOST & FOUND OFFICE
For the first five days:
Tel: +357 26007261		  
DENMARK BOOKINGS   
+45 70142421 

CUSTOMER RELATIONS
Fax. 0044 20 88147745 
Email:customer.relationssca@alitalia.it
    
EGYPT

CALL CENTER

Tel. 090071111
(only within Egypt and from a landline)

Working hours: SAT-THU from 08:30 to 18:00
FRI: off 

 

 LOST & FOUND OFFICE — Cairo Airport
For the first five days: 
Tel. +2 02 2696 6354 

Working hours: daily from 09:30 to 13:30


Booking & Purchase:

Tel: 02 26955730

Address:
TOLIP El Galaa HOTEL

Orouba Street

Airport road, Heliopolis


Working hours :

SUN-THU from 08:00 to 13:00

FRI & SAT: off 

Cairo Airport Ticketing office:
Tel: + 2 02 2696 6353
Working hours daily from 09:30 till 13:30
ARAB EMIRATES CALL CENTER
Tel. +97124444228 
Mon-Sun 10:00am–6:00pm (local time) 		    
FINLAND BOOKINGS
Tel. +358 9 23194362
Email:customer.relationssca@alitalia.it		    
FRANCE

CALL CENTER
From France: 
Tel. + 33.(0).892 .655.655 (0,34€ per minute) 
 

 

SPECIAL ASSISTANCE

+33 (0)1.77.48.53.30 (toll free number)

 

 

   WEB ASSISTANCE
From France: 
Tel. +33(0).892 .655.655 (0,34€ per minute) 
 
GERMANY

CALL CENTER

BOOKING AND PURCHASES

 

From Germany:

Tel.: 0800 – 79 200 200

(toll free number)

 

From Abroad:

Tel.: +49 69 – 79 100 100 2

(toll number)

 

CUSTOMER RELATIONS

email: customer.relationsDE@alitalia.it

 

Berlin (Tegel)

Tel.: +49 30 4101-75762

Email:

txlllpst@aviationsolutionberlin.de


Frankfurt

Tel.: +49 69 690-20439

Email:

Lostandfound@fra.acciona.aero

Monday-Sunday 

9:00-18:30

 

Munich

Tel.: +49 89 975 92240

 

Email:

baggage.aerogate@munich-airport.de

 

Opening hours Mondays - Sundays: 07.00h-18.00 h

 

Düsseldorf

Tel: 49 211 421 72244

Email:

teamdusll@aviapartner.aero

 


Opening hours Mondays - Sundays: 06.00h-24.00 h

 

ADMINISTRATION-MANAGEMENT

Fax. +49 (0) 69-69505288
GHANA CALL CENTER
Tel. +233(0)302775865		    
JAPAN INFORMATION
BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE
Tel. 03-4589-4629

 LOST & FOUND OFFICE
(arrival with flights from Japan) 
For the first five days: 
NARITA: 0476 32 9611
(10:00am–1:30pm, 3:00pm–4:30pm)		  
JORDAN CALL CENTER
Tel. +96265100767		    
KOREA INFORMATION
BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE
Tel. 0082 2 2222 7890		  

Mon-Fri 09:00-18:00

Closed on holidays
GREECE CALL CENTER   
For Athens residents and from cell phone: 
Tel. +30 210 9988888 

For non-Athens residents: 
Tel. 8011150055 
Mon–Fri 9:00am–6:00pm 

 ATHENS LOST&FOUND OFFICE
For the first five days: 
Tel. +30 2103530530 or 
+30 2103530585

THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT)
For the first five days: 
Tel.: +30 2310489066 
Fax: +30 2310489062		 ATHENS AIRPORT OFFICE 
(INFO AND TICKETS)
Tel. +30 2103534284   
Fax +30 2103532854 

THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT 
(INFO AND TICKETS)
Tel.: +30 2310383414 
Fax: +30 2310383415
HONG KONG

RESERVATION & TICKETING 

Tel: +852 2520 6633 
MON - FRI  09:00-13:00 - 14:00-18:00     
SAT 09:00-13:00

    
INDIA

RESERVATIONS/TICKETING:
Phone: +91 11 43658020/21/22

CUSTOMER SUPPORT:
Phone: +91 11 43658023

SALES:
Phone: +91 11 43658024/25

    
IRAN CALL CENTER
Tel. +98 21 8872 8029/+98 21 8871 1889		    
IRELAND CALL CENTER
Tel. +353 124 765 46		    
ISRAEL

INFORMATION AND BOOKINGS

Tel. 03.7960766 (Sun-Thu 09:00-16:00)

Customer.TLV@alitalia.it   

    
KENYA CALL CENTER
Tel. +254 20 3752472/73/74		    
KUWAIT CALL CENTER
Tel. +965 609 09 555		    
LIBYA CALL CENTER
Tel. +218 02 133 50 299  
Tel. +0218 02 133 50 300		    
LEBANON CALL CENTER
Tel. +961 1 966175		 For the first five days please contact lost and found at Beirut Rafic Hariri International Airport Tel: +961 ( 1) 622722
  
MALTA CALL CENTER
Tel. 00356-23981234
    
MOROCCO RESERVATIONS & TICKETING
Tel. +212 (0)522 395404 

SALES
Tel. +212 (0)522 395402		  

ADDRESS

199, Angle Avenue Zerktouni
Rue Chella B N 1, Immeuble Mouna 2
Casablanca – Morocco
MAURITIUS

INFORMATION,
BOOKINGS, FLIGHT CONFIRMATIONS, SALES AND TICKET OFFICE
Tel: +230 660 66 66

Fax: +230 670 66 58

Email: az@theomj.com

  

ADDRESS:

Omarjee Aviation, Royal Road, Curepipe, Mauritius
MEXICO

RESERVATIONS & TICKETING
Tel. 800 112 4852

 

Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.

 

 

GROUP BOOKINGS
Tel. +52 55 5282 26 71

Email: groups.mex@alitalia.com

Monday to Friday from 9:00am to 06:00pm hrs.

AIRPORT (AICM)

 

Counters: Terminal 1, room F1

 

Lounge: “The Grand Lounge Elite”, Terminal 1

 


 

Alitalia offices in airport at Terminal 1, second floor. 

 


Monday to Sunday from 19:00 - 22:30 hrs, 

 

 

For assistance baggage please contact the Customer Center

CHARGE:

 

1) To release freight and have the customer collect it, Tel. 800 SEND AM with service 24 hrs. of the day.

 

 2) For information and quotes, contacts are dln@3hbcrfund.com and/or rrs@3hbcrfund.com, tels. mobile
55 7052 3154
and/or
55 6960 3203
MONTENEGRO BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — VAS Tour Macedonia  
Tel. +389 2 6149955  
+389 2 6149944  
Mob. +389 70 342940  
Email: alitalia@vas.mk		   Claims:Customer.relationsCS@alitalia.it
NIGERIA CALL CENTER
Tel. +234(01)2705709		    
NORWAY

BOOKINGS
Tel. +47 21033355

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

    
NETHERLANDS CALL CENTER     
Tel. +31 20 676 4479 
   WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS
Tel. +31 (0) 20 676 4479
POLAND CALL CENTER   
Tel. +48 225 566 866 
Tel. 0801 107 700 

BOOKINGS 
Tel. +48 22 55 66 879 		    
PORTUGAL CALL CENTER
Tel. +351 707 307 305 

BOOKINGS     
Tel. +351 707 307 304		    
UNITED KINGDOM

CALL CENTER

Tel. 03335 665544

Email:

customer.relationsUK@alitalia.it

Contact Lost & Found:

+ 44 (0) 208 976 5133.

For first 5 Days hours open 08:30- 17.00

Daily

  
CZECH REPUBLIC INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE   
Tel. +420 222 541 900 
Email: alitalia.cz@alitalia.com

GROUP BOOKINGS
Tel. +420 222 541 900 
Email: groups.cz@alitalia.com
 LOST&FOUND OFFICE
For the first five days: 
Tel. +420 220 116 298 

  
ROMANIA

CALL CENTER
Tel. +359 2 9802212

Fax: +359 2 9802213

e-mail: Romania.sales@alitalia.com

    
RUSSIA CALL CENTER    
Tel. 007 495 2218200
    
SERBIA BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS
Tel. +381 11 3245000		 LOST & FOUND OFFICE — Belgrade Airport
For the first five days: 
Tel. +381 11 2094854 
 ALITALIA OFFICE — BELGRADE AIRPORT
Tel/Fax. +381 11 2286232
SPAIN CALL CENTER AND BOOKINGS   
Tel. +34 902 100 323 
SPECIAL ASSISTANCE
Tel. 900264426 (Mon. to Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm)		    
UNITED STATES OF AMERICA

ASSISTANCE FOR TRAVEL AGENCIES
Tel. 1-800 877 654 8259 

CALL CENTER FOR PASSENGERS
Tel. 1-800 800 223 5730

 

Toll free numbers not available when calling from outside USA.

 

 LOST & FOUND OFFICE
For the first five days: 
Tel. 1-800 905 9992		 PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE
Tel. 1-800 223 5730 
SOUTH AFRICA CALL CENTER

+27 (0)10 5918211		    
SWEDEN

BOOKINGS
Tel. +46 8 50662763

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

    
SWITZERLAND CALL CENTER AND BOOKINGS   
Tel. (0) 900 486 486		 LOST&FOUND OFFICE
For the first five days: 
Fax +041 22 817 4475		  
TUNISIA INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS
Tel. +33 1 44 94 44 79 

CALL CENTER
Tel. +21 670 103 700/1		   WEB ASSISTANCE
Tel. +33 (0) 820 315 315 

PROBLEMS WITH ONLINE BOOKINGS
websupportfrance@alitalia.it
UKRAINE CALL CENTER
Tel. +380 44 390 9093 
Information
Alitalia Office 36 IVANA FRANKA STR 
Kiev 
Monday to Friday, 9:00am to 5:30pm 
Tel.: +38 044 4927222 		    
HUNGARY BOOKINGS AND FLIGHT CONFIRMATION
Mon-Fri 9.00am-5.00pm 
Tel. +36 1 3277191 
Fax: +36 1 3277190 
Sat-Sun 6.00am - 6.00pm 
Tel. +36 1 2968132 

GROUP BOOKINGS
Tel. +36 1 3277195 
Fax: +36 1 3277190 		    
VENEZUELA CALL CENTER
+58 212 312 5000 

BOOKINGS
+58 212 312 6000