Alitalia contact numbers in the world

Country Contacts Lost&Found Informations
ALBANIA

CALL CENTER 

Tel. 00355 4451 2222

from Monday to Sunday

8.00am -7.00pm

  Working hours daily from 08:00am till 7:00pm
ALGERIA

BOOKING OFFICE

+213 (0) 21 727129
from Sunday to Thursday 
9.00am - 12.30pm

1.00pm - 5.30pm

   
ARAB EMIRATES CALL CENTER
Tel. +97124444228 
Mon-Sun 10.00am–pm (local time) 
   
ARGENTINA


CALL CENTER FOR PASSENGERS

Tel. (+5411) 4310-9910

from Monday to Friday

9.00am -6.00pm

Saturday and Sunday

9.00am – 1.00pm

   
AUSTRALIA CALL CENTER AND BOOKINGS
Tel. 1300 551 080 
CUSTOMER SERVICE
 Fax: +61 2 9250 9499 Mon-Fri 9.00am - 5.00pm Address: PO Box R183, Royal Exchange, Sydney, NSW 1225
   
AUSTRIA CALL CENTER AND BOOKINGS  
Tel. +43 (0) 820 951051 
Monday-Friday
8.00am – 7.00pm
Saturday and Sunday off
   
BELGIUM

CALL CENTER
Tel. +32 (0)2 5511122  
Monday - Friday

8.00am – 7.00pm

Saturday and Sunday off

 

         

LOST&FOUND OFFICE WITH SWISSPORT
For the first five days: 
Tel. +32 (0)2 7883344 

WEB ASSISTANCE
Tel. +32 (0)2 5511122 OPTION 2 

INFORMATION ON TRAINS TO/FROM THE AIRPORT
Tel. +32 (0)2 7533913


GROUP BOOKINGS DIRECT CLIENT AND NON-IATA AGENCIES

Email : directgroups@alitalia.com

BRAZIL CALL CENTER   
From Brazil:  
Tel. +55 11 3958 7959 
0055 21 3500 8998
Mon-Fri 8.00am –7.00pm
Sat-Sun 8.00am – 1.00pm
   
BULGARIA

 

 CUSTOMER SERVICE

 

Tel +39 06 65859720 24/7 in english

   
CANADA CALL CENTER   
Tel. +1 800 3618336 

BOOKINGS
Tel. +1 800 599 5380 

INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) 
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS (FR)
Tel. +33 1 44 94 44 79
LOST & FOUND OFFICE
For the first five days: 
Tel. 905 364 4166 
Toll-Free Number 
+1 866 575 0059
WEB ASSISTANCE (EN)
Tel. +1 800 3618336 


WEB ASSISTANCE (FR)
Tel. +33 (0) 820 315 315 
CHILE

CALL CENTER FOR PASSENGERS

Tel. (+56) 229 381596

Mon-Fri 9.00am – 6.00pm 

Sat-Sun 9.00am – 1.00pm

   
CYPRUS CALL CENTER (Greek phone) 
Tel.:  +30 210 9988888
Mon – Fri: 9:00 am – 6:00 pm
LOST & FOUND OFFICE
For the first five days:
Tel: +357 26007261
 
CZECH REPUBLIC INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE   
Tel. +420 222 541 900 
Email: alitalia.cz@alitalia.com

GROUP BOOKINGS
Tel. +420 222 541 900 
Email: groups.cz@alitalia.com
LOST&FOUND OFFICE
For the first five days: 
Tel. +420 220 116 298 
 
DENMARK CALL CENTER 
+45 70142421 
Mon-Fri 9.00am - 5.00pm
Sat-Sun off
   
EGYPT

CALL CENTER

Tel. 090071111
(only within Egypt and from a landline)

Working hours: SAT-THU from 8:30am to 6:00pm
FRI: off 

 

LOST & FOUND OFFICE — Cairo Airport
For the first five days: 
Tel. +2 02 2696 6354 

Working hours: daily from 9:30am to 1:30pm


Booking & Purchase:

Tel: 02 26955730

Address:
TOLIP El Galaa HOTEL

Orouba Street

Airport road, Heliopolis


Working hours :

SUN-MON-WED from 9:00am to 1:30pm

FRI & SAT: off 

Cairo Airport Ticketing office:
Tel: + 2 02 2696 6353
Working hours daily from 9:30am till 1:00pm

FINLAND CALL CENTER
Tel. +358 9 23194362
Mon-Fri 9:00am - 5:00m 
Sat - Sun off
   
FRANCE

CALL CENTER
From France: 
Tel. + 33.(0).892 .655.655 (0,34€ per minute) 

SPECIAL ASSISTANCE
+33 (0)1.77.48.53.30 (toll free number)

Mon-Fri  8:00am - 8:00pm

 Sat-Sun 9:00am – 7:00pm

 

  WEB ASSISTANCE
From France: 
Tel. +33(0).892 .655.655 (0,34€ per minute) 
 
GERMANY

CALL CENTER

From Germany

Tel. (0) 800 79 200200 

From Abroad

Tel.: +49 69–79 100100 2 (toll number)

Mon-Fri 8.00am - 7:00pm 

Sat-Sun off

Berlin (Tegel)

Tel: +49 30 3119 82 51

Email:

lostandfound.txl.wpas.servicecenter@wisag.de

  Opening Hours: Mo-Fr 8:00am – 6:00pm, Sa+Su 8:00am-4:00pm)


Frankfurt

Tel.: +49 69 690-20439

Email:

Lostandfound@fra.acciona.aero

Monday-Sunday 

9:00am - 1:30pm

 

Munich

Tel.: +49 89 975 92240

 

Email:

baggage.aerogate@munich-airport.de

 

Opening hours Mondays - Sundays: 07.00h-18.00 h

 

Düsseldorf

Tel: 49 211 421 72244

Email:

teamdusll@aviapartner.aero

 


Opening hours Mondays - Sundays: 6.00am-00am

 

 
GHANA CALL CENTER
Tel. +233(0)302775865
   
GREECE CALL CENTER   
For Athens residents and from cell phone: 
Tel. +30 210 9988888 

For non-Athens residents: 
Tel. 8011150055 
Mon–Fri 9:00am–6:00pm 
Sat-Sun off

ATHENS LOST&FOUND OFFICE
For the first five days: 
Tel. +30 2103530530 or 
+30 2103530585

THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT)
For the first five days: 
Tel.: +30 2310489066 
Fax: +30 2310489062
ATHENS AIRPORT OFFICE 
(INFO AND TICKETS)
Tel. +30 2103534284   
Fax +30 2103532854 

THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT 
(INFO AND TICKETS)
Tel.: +30 2310383414 
Fax: +30 2310383415
HONG KONG

RESERVATION & TICKETING 

Tel: +852 2520 6633 
Mon- Fri 09:00am-1:00pm - 2:00pm - 6:00 pm    
Sat 9:00am - 1:00pm

   
HUNGARY

CUSTOMER SERVICE

Tel +39 06 65859720

24/7 in english

 

 

  GROUP BOOKINGS
alitalia.hungary@aviareps.com 
INDIA

RESERVATIONS/TICKETING:
Phone: +91 11 43658020/21/22

CUSTOMER SUPPORT:
Phone: +91 11 43658023

SALES:
Phone: +91 11 43658024/25

   
IRAN CALL CENTER
Tel. +98 21 8872 8029/+98 21 8871 1889
   
IRELAND CALL CENTER
Tel. +353 124 765 46
Mon-Fri 8:00am-10:00pm
Sat-Sun 08:00am-9:00pm
   
ISRAEL

CALL CENTER 

Tel. 00972 03 7960766 24/7 in english   

 

 
ITALY INFORMATION, BOOKINGS AND PURCHASES
From Italy: Tel. 89 20 10 
From abroad: Tel. +39 06 65649 

SPECIAL/MEDICAL ASSISTANCE
Tel. 06 65640 
FLIGHT INFORMATION
Text 
+39 339 99 44222 
Tel. 800 650055
 
JAPAN CALL CENTER
Tel. 0081 03-4589-4629

Mon-Fri 9:00am – 5:00pm Sat-Sun 0ff

LOST & FOUND OFFICE
(arrival with flights from Japan) 
For the first five days: 
NARITA: 0476 32 9611
2:30pm–4:00pm)

 
JORDAN CALL CENTER
Tel. +96265100767
   
KENYA CALL CENTER
Tel. +254 20 3752472/73/74
   
KOREA Tel. +39 06 65649    
KUWAIT CALL CENTER
Tel. +965 609 09 555
   
LEBANON CALL CENTER
Tel. +961 1 730071
Sat-Thu 9:00am-5:30pm Fri off
   
LIBYA CALL CENTER
Tel. +218 02 133 50 299  
Tel. +0218 02 133 50 300
   
MALTA

CALL CENTER
Tel. +356 23981234

 

 
MAURITIUS

INFORMATION,
BOOKINGS, FLIGHT CONFIRMATIONS, SALES AND TICKET OFFICE
Tel: +230 660 66 66

Fax: +230 670 66 58

Email: az@theomj.com

 

ADDRESS:

Omarjee Aviation, Royal Road, Curepipe, Mauritius

MONTENEGRO CUSTOMER SERVICE
 Tel +39 06 65859720 24/7 in english
   
MOROCCO RESERVATIONS & TICKETING
Tel. +212 (0)522 395404 

SALES
Tel. +212 (0)522 395402
 

ADDRESS

199, Angle Avenue Zerktouni
Rue Chella B N 1, Immeuble Mouna 2
Casablanca – Morocco

MEXICO

RESERVATIONS & TICKETING
Tel. 800 112 4852

 

Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.

 

 

AIRPORT (AICM)

 

Counters: Terminal 1, room F1

 

Lounge: “The Grand Lounge Elite”, Terminal 1

 


 

Alitalia offices in airport at Terminal 1, second floor. 

 

Passenger Services at the airport on Tuesdays, Thursdays and Sundays from 4:00 p.m. to 10:00 p.m.

 

For assistance baggage please contact the Customer Center

CHARGE:

 

Mónica López, Commercial Coordinator (Cargo Air France), molopezarellano@airfrance.fr y/o

 

Jessica Cortés, Customer Service (Alitalia México), j.cortes@ecsgroup.aero

 

GROUP BOOKINGS
Tel. +52 55 5282 26 71

Email: groups.mex@alitalia.com

Monday to Friday from 9:00am to 06:00pm hrs.

NETHERLANDS CALL CENTER     
Tel. +31 20 676 4479 
Monday to Friday
  WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS
Tel. +31 (0) 20 676 4479
NIGERIA CALL CENTER
Tel. +234(01)2705709
   
NORWAY

BOOKINGS
Tel. +47 21033355

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

   
POLAND


CUSTOMER SERVICE

 Tel +39 06 65859720 Mon-Fri

8:00-6:00 in local language

 24/7 in english

   
PORTUGAL CALL CENTER
Tel. +351 707 307 305 
Mon-Fri 10:00am–8:00pm Sat 10:00am – 2:00pm Sunday off
   
RUSSIA
CUSTOMER SERVICE 
Tel +39 06 65859720
Mon-Fri 8:00-5:00 in local language
 24/7 in english
   
SERBIA
CUSTOMER SERVICE
Tel +39 06 65859720 24/7 in english
LOST & FOUND OFFICE — Belgrade Airport
For the first five days: 
Tel. +381 11 2094854 
ALITALIA OFFICE — BELGRADE AIRPORT
Tel/Fax. +381 11 2286232
SOUTH AFRICA CALL CENTER
+27 (0)10 5918211
Mon-Fri 8:00am–8:00pm Sat-Sun 9:00am- 5:00pm
   
SPAIN

CALL CENTER

Tel. 0034 900 264 426

 Mon - Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm

Sunday off

   
SWEDEN

BOOKINGS
Tel. +46 8 50662763

   
SWITZERLAND CALL CENTER 
Tel. (0) 900 486 486
(CHF 0,50/MIN)
LOST&FOUND OFFICE
For the first five days: 
Fax +041 22 817 4475
 
TUNISIA CALL CENTER
Tel. 00216 80 10 22 28 GROUP BOOKINGS Tel.00216 71 861 073
  WEB ASSISTANCE
Tel. +33 (0) 820 315 315 

PROBLEMS WITH ONLINE BOOKINGS
websupportfrance@alitalia.it
UKRAINE
CUSTOMER SERVICE 
Tel +39 06 65859720 24/7 in english
  Information
Alitalia Office 36 IVANA FRANKA STR 
Kiev 
Monday to Friday, 9:00am to 5:30pm 
Tel.: +38 044 4927222 
UNITED KINGDOM

CALL CENTER

Tel. 03335 665544

Mon-Fri 8:00am-10:00pm Sat-Sun 08:00am–9:00pm

Contact Lost & Found For first 5 Days: 

- London Heathrow + 44 (0) 7887570887.

hours open 08:30- 17.00

Daily

- London City +44 (0) 2032032325, Monday to Friday: 07:00-21:00, Saturday: 07:00-12:00 and Sundays 12:30-21:00

 
UNITED STATES OF AMERICA

ASSISTANCE FOR TRAVEL AGENCIES
Tel. 1-800 877 654 8259 

CALL CENTER FOR PASSENGERS
Tel. 1-800 223 5730

 

Toll free numbers not available when calling from outside USA.

 

LOST & FOUND OFFICE
For the first five days: 
Tel. 1-800 905 9992
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE
Tel. 1-800 223 5730