Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM AUSTRALIA 1300 551 080

For informationreservations and the purchase of tickets for domestic or international flights, please contact:
 

  • from Australia call 1300 551 080
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you

SPECIAL ASSISTANCE AND WEB ASSISTANCE

  • from Australia call number 1300 551 080
  • from Italy call number 06 656402
  • from other countries contact the Customer Relations Office nearest you (Service is available in  the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).  

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:  

 

  • from Australia
    • e-mail to customer.relations.asia@alitalia.it
  • from Italy call 06 656402
  • from other Countries contact the Customer Relations Office nearest you

 

 

1. Costs for italian operators: 

From a landline, VAT included: 64 cents/min, no connection charge.   

From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min). 

2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.