Confirm

Or select a country

IT US UK FR ES

Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM CANADA 1 800 3618336

To comment or complain about your travel experience, please contact: 

  • from Canada call 1 800 3618336
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries  contact the Alitalia Office nearest you

SPECIAL ASSISTANCE AND WEB ASSISTANCE

  • from Canada
    •  call number 1 800 3618336
  • from Italy  call number  06 65640 2
  • from other countries contact the Customer Relations Office nearest you 

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:  

  • from Canada
    • write an e-mail to  customer.relationsCA@alitalia.it
    • send a fax to 647-317-6827 
    • write to Alitalia Customer Relations P.O. Box 188 / Pearson Int'l Airport Toronto, AMF, ON / L5P 1B1
  • from Italy  call 06 65640 2
  • from other Countries  contact the  Customer Relations Office  nearest you

1. Costs for italian operators: 
From a landline, VAT included: 64 cents/min, no connection charge.   
From mobile, VAT incl.: TIM (16 cents connection charge + 95 cents/min); Vodafone and Wind (16 cents connection charge + 98 cents/min); Tre (16 cents connection charge + 49 cents/min).  
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.