MilleMiglia - FAQ

CONTENTS

1. REGISTERING WITH THE MILLEMIGLIA PROGRAM, MANAGING YOUR ACCOUNT, PIN CODE

  • Becoming a Member of MilleMiglia Kids
  • Becoming a Member of MilleMiglia Young

2. MANAGING CARDS

  • MilleMiglia Card
  • MilleMiglia Digital Card

3. ADDING MILES TO AN ACCOUNT

4. EXPIRY OF MILES AND THE PROGRAM

5. MILLEMIGLIA FOR COMPANIES

  • MilleMiglia Corporate
  • Alitalia BusinessConnect

6. MILLEMIGLIA FOR UNIVERSITIES

7. HOW TO USE YOUR MILES: AWARD TICKETS, CASH&MILES OPTION, ADDITIONAL SERVICES AND UPGRADES

8. STATUS AND EXCLUSIVE CLUB CARDS

9. STATUS AND EXCLUSIVE CLUB CARDS

10. NOTICES, PRIVACY, PROCESSING OF PERSONAL DATA

11. FRAUD PREVENTION

1. REGISTERING WITH THE MILLEMIGLIA PROGRAM, MANAGING YOUR ACCOUNT, PIN CODE

I registered with the MilleMiglia Program through the website, when will I receive my code and Card?

After registering on the website you will receive two e-mails: one confirming your registration which details your MilleMiglia code, your chosen username and PIN code, and one Welcome email with your MilleMiglia code.

Your Card will be sent upon activation, i.e. when your miles are added after your first transaction, either for a flight or a purchase with one of the Program Business Partners

We would advise you to check that the postal address you entered in the form during registration is correct, by accessing the Personal Area using your credentials (MilleMiglia code and PIN or username and password).

Nevertheless, you will be able to earn miles immediately, by using your MilleMiglia Digital Card and adding it to the wallet on your smartphone, via the Alitalia App.

I registered with the MilleMiglia Program through the website, using my username and password credentials. Where can I find my PIN code?

The PIN linked to your MilleMiglia code is in the e-mail confirming your registration with the Program. If you no longer have your Welcome email, you can recover it via the “Recover your PIN” function. You will need to enter your MilleMiglia code and the surname you gave during registration. You will receive an email containing your PIN via the email address registered in your profile.

I cannot register on the MilleMiglia site. A message appears saying “Error. User already registered”

If there is already a MilleMiglia Card associated with your name, surname and date of birth, you cannot make a new registration. Call the MilleMiglia Customer Service to see if your name is already in our database.

I registered with the program on board via the flight personnel (or via the brochure when boarding). When will I receive my MilleMiglia code and Card?

Within a few days after registering, you will receive a Welcome e-mail with your MilleMiglia code and instructions on how to recover your PIN and access the Personal Area where you can update all your details.

Your Card will be sent to you upon activation, i.e. when your miles are added after your first transaction, either for a flight or a purchase with one of the Program Business Partners.

Nevertheless, you will be able to earn miles immediately, by using your MilleMiglia Digital Card and adding it to the wallet on your smartphone, via the Alitalia App.

I can't remember my MilleMiglia code. What do I need to do to recover it?

You need to contact the MilleMiglia Customer Service personally (and hold on when you are prompted to enter your Card number): an operator will check your personal information and give you your MilleMiglia code.

Alternatively, you can find your MilleMiglia code in all the email communications from the Program.

When will I receive my PIN code?

The secret PIN code is sent to your e-mail address after registering for the MilleMiglia Program.

What should I do if I haven't received my secret PIN code or if I've forgotten it? 

Via the on-line “Recover your PIN” function, you can ask for the PIN to be sent to you. You will receive an email containing your PIN via the email address registered in your profile. If your email address is no longer correct, you can submit a request to change it, to profilomillemiglia@alitalia.com, attaching a scan of a valid identity document (PDF or JPG maximum 2.5 Mb) for verification.

The email address in my profile is no longer valid, how can I retrieve my PIN?

You need to submit a request for the new address to be entered, by sending an e-mail to profilomillemiglia@alitalia.com, attaching a scan of a valid identity document (PDF or JPG maximum 2.5 Mb) for verification.

If I have forgotten my MilleMiglia code and my PIN, what should I do to recover the details?

You can send an e-mail to profilomillemiglia@alitalia.com, with a request to recover your MilleMiglia code and indicating all the profile details (including your email address) that you would like to have updated. You also need to attach a scan of a valid identity document (PDF or JPG maximum 2.5 Mb). Subsequently, you can request your PIN on-line through the “ Recover your PIN” on-line service.

I'm trying to access my personal page but the following message appears via the system: “Your account is temporarily suspended. Please try again in 15 minutes.”

After several attempts using an incorrect MilleMiglia code or PIN, or incorrect username and password, access is temporarily suspended for 15 minutes, after which you can try again.

I have just registered. When will I receive my Welcome Bonus?

Your Welcome Bonus of 2,000 miles  will be added to your account if you fly with Alitalia or with Partner Airlines or if you use the services offered by the MilleMiglia Program Business Partners within 3 months from the date of registration. 

BECOMING A MEMBER OF THE MILLEMIGLIA KIDS PROGRAM

I have a child of between 2 and 13 years old. Can I register him/her with the MilleMiglia Kids program even if I am not a MilleMiglia Member? 

MilleMiglia Kids is an initiative that enables Members of the Program to earn miles on their account for flights with an AZ flight code on the ticket, taken by their children associated with their Card. So you personally need to be registered with the MilleMiglia Program.

How long does it take to receive confirmation of my child’s registration with MilleMiglia Kids? 

Within a maximum of 30 days from your request, you will receive a confirmation email containing the MilleMiglia identification code associated to your child, which must be given whenever she/he flies with Alitalia.

Can I ask for miles to be added to my account for a flight taken by my daughter before her registration with MilleMiglia Kids is confirmed?

No. To have miles added to your account for flights taken by your child, you need to give the child’s MilleMiglia identification code during check-in. As a consequence, you cannot ask for miles to be added to your account for a flight prior to confirmation of registration.

Will my child receive a MilleMiglia Card?

No. The child will only receive a MilleMiglia identification code. 

What happens when my daughter reaches the age of 14?

When your daughter reaches the age of 14, she will no longer be registered with MilleMiglia Kids, and her details will remain in the Alitalia database. Her MilleMiglia profile will be officially activated following her first transaction with the Program, using the same code.

If she wants to, she can also become a Member of MilleMiglia Young, until she reaches the age of 25. In this case, she will need to provide her explicit consent by selecting the Young option in the appropriate field on the “YOUR PROFILE” page in the Personal Area on the alitalia.com website.

BECOMING A MEMBER OF MILLEMIGLIA YOUNG

Is it enough to be a MilleMiglia Member aged between 14 and 25 to automatically become a Member of MilleMiglia Young, too?

No, it isn’t. MilleMiglia Young is an additional option that the MilleMiglia Program offers to its young Members. To become a Member of MilleMiglia Young, you need to give your explicit consent either while registering with the Program or at a later date, by selecting the the Young membership checkbox, found in the appropriate field on the “YOUR PROFILE” page in the Personal Area on the alitalia.com website.

I have joined MilleMiglia Young. How long will it take to receive the Welcome Bonus?

The Welcome Bonus for MilleMiglia Young consists of:

2000 miles (unless there are special promotions), awarded immediately, when you become a Member of MilleMiglia Young

 a 2,000-mile Welcome Bonus provided by the MilleMiglia Program, which is earned only if you take a flight with Alitalia or make a purchase with the Program Business Partners within 3 months from your date of registration. The flight/transaction must be recorded on Alitalia's systems by providing your MilleMiglia code.

I used to be registered with MilleMiglia Kids. What do I need to do to become a Member of MilleMiglia Young?

If you were registered with MilleMiglia Kids, and are still eligible in terms of age to become a Member of MilleMiglia Young, you need to do the following:

  • access the “Recover your PIN” function on the alitalia.com website;
  • enter your MilleMiglia Kids identification code and your surname into the PIN recovery form;
  • the Alitalia database will send the PIN to the email address of your parent or guardian who had applied for your membership to MilleMiglia Kids;
  • access the Personal Area with your MilleMiglia Kids identification code and the PIN that the database sent to your parent or guardian;
  • access the “YOUR PROFILE” page in the Personal Area and update the details, especially the email address where you can receive future notices about the Program and, if you want to, you can also customise the access PIN;
  • remember to give your explicit consent for membership of MilleMiglia Young, by selecting the Young option in the appropriate field on the form.

If no PIN recovery email is sent to your parent or guardian, we would advise you to call the MilleMiglia Customer Service to check whether the details entered are correct.

As a Member of MilleMiglia Young will I receive a special card?

Yes, by becoming a Member of MilleMiglia Young, you will receive a special card.

If you are already an Ulisse, Freccia Alata or Freccia Alata Plus Member, you will continue, however, to use the relevant Club membership Card that you already have.

I’m now 26 years old, what happens to my membership with MilleMiglia Young?

Once you reach 26 years of age, you automatically quit the MilleMiglia Young world but remain a Member of the MilleMiglia Program. You can access services using the same account (MilleMiglia code and PIN or username and password) and benefit from all the advantages offered by the Program. So you do not need to register again. As regards the Card, you can continue to use the Young Card or any Exclusive Club membership Card you have.

As a Member of MilleMiglia Young, can I also have access to the Exclusive Clubs?

Yes, Members of MilleMiglia Young are first and foremost MilleMiglia Members. So, in addition to benefiting from all the advantages of MilleMiglia Young, you can continue to enjoy all the privileges of the Program, including access to Exclusive Clubs.

2. MANAGING CARDS

MilleMiglia Card

How long does it take to activate and receive the MilleMiglia Card?

The MilleMiglia Card is not sent when you register. To activate the Card and receive it at the address indicated in your profile, please make sure that you provide your MilleMiglia code when you take your first flight or make your first purchase with the Business Partners. In any case, please note that it usually takes about 3-4 weeks to receive the Card from the time of activation. 

You will be able to use your MilleMiglia Digital Card immediately by adding it to the wallet on your smartphone, via the Alitalia App.

Although I’ve performed a number of transactions under the MilleMiglia Program, I still haven’t received my Card. How come? 

The fact you haven’t received your MilleMiglia Card may be due to a number of reasons:

  •  when you performed the transactions with Alitalia and/or the Business Partners, you did not provide your MilleMiglia code and, therefore, the Card could not be activated and sent to you; please remember next time; 
  • the Card was sent to the postal address in your profile, which, however, may be out of date or incomplete. In this case, we would advise you to check and update your postal address on the “YOUR PROFILE” page in the Personal Area, before requesting a duplicate of your Card from the MilleMiglia Customer Service.

In any case, please note that it usually takes about 3-4 weeks to receive the Card from the time of activation.

You will be able to use your MilleMiglia Digital Card immediately by adding it to the wallet on your smartphone, via the Alitalia App.

If my MilleMiglia Card is lost, stolen or damaged, what do I need to do to ask for a duplicate?

You need to contact the MilleMiglia Customer Service, or the dedicated Customer Service for your relevant Club membership, and they will issue a duplicate Card for you. We would like to remind you that, in such cases, Alitalia accepts no responsibility for any fraudulent use of the Card, which may have occurred before the loss or theft was reported. We would also advise you to check beforehand that the postal address on the “YOUR PROFILE” page in the Personal Area is correct, so that we can be sure of sending the new Card to the right place. Lastly, please note that it usually takes about 3-4 weeks to receive the Card from the time the request is made. You will be able to use your MilleMiglia Digital Card immediately by adding it to the wallet on your smartphone, via the Alitalia App.

I have two MilleMiglia Cards. Can I merge them?

If by mistake you have two MilleMiglia Cards, both registered in your name, you can close one account and transfer all the miles earned on it to the other Card, by submitting a request to the MilleMiglia Customer Service, or the dedicated Customer Service for your relevant Club membership, and they will provide you with the definitive MilleMiglia code where you can continue to earn miles.

 

MilleMiglia Digital Card

What do I need to do to add my MilleMiglia Digital Card to the wallet on my smartphone?

In order to add the MilleMiglia Digital Card to the wallet on your smartphone, you need to download the Alitalia App.

I've already downloaded the Alitalia App. Can I add my MilleMiglia Card to the wallet on my smartphone?

Yes, of course. Check that you have the latest version of the App. If after logging in, you do not see the wallet button, you will need to update the App through the store for your smartphone.

I can't see the button used to add my Card to the wallet on my smartphone. What do I need to do?

If you can't see the “Add to Apple Wallet” icon (for Apple devices) or the “G Pay | Save the phone” icon (for Android devices), it means the App on your smartphone needs to be updated. Download the latest version from App Store or Google Play Store and the button will become available.

I have an Android smartphone, what do I need to do to add the Card to my wallet?

To add the Card to your wallet you need to have Google Pay installed on your smartphone. If you haven't, you need to tap on the “G Pay | Save the phone” icon and you will be asked to proceed with installation. Follow the steps and once the installation is complete, you can then add your MilleMiglia Digital Card to the wallet on your smartphone.

I logged on to the Alitalia App with my “username and password” credentials and added my Card to the wallet, but I can't see my MilleMiglia code. How come?

To view your MilleMiglia Digital Card correctly, you need to download the latest version of the App, login with your MilleMiglia code and PIN and add your Card to the wallet on your smartphone.

The MilleMiglia Digital Card I added to the wallet on my smartphone does not show my correct Exclusive Club membership (Ulisse, Freccia Alata, Freccia Alata Plus): how come?

To update all the contents on the MilleMiglia Digital Card added to your wallet (example: transition to an Exclusive Club), you need to add the Card to the wallet again, using the “Add to Apple Wallet” (for Apple devices) or “G Pay | Save the phone” (for Android devices). 

3. ADDING MILES TO AN ACCOUNT

Can I add miles to my account for flights taken before registration?

Yes, you can add the miles of flights within 4 months from the flight date.

I did not provide my MilleMiglia code when booking or during check-in and the miles for the flight have not been added to my account. What do I need to do to recover the miles?

To recover the miles of flights within 4 (four) months from the flight date, go to the “MISSING MILES” section: if the flights were with Alitalia you can have the miles added to your account directly through the MISSING MILES function; if they were flights with Partner Airlines you need to send the tickets and boarding cards by email to retrocrediti@alitalia.it or to the other contact addresses listed on the page. Please remember to keep a copy of all your tickets and boarding cards until you have checked that the miles have been included in your account statement.

I am also registered with a Frequent Flyer program of a Partner Airline. Can I add the miles to my accounts in both programs?

No. When booking your flight and during check-in, you need to enter the code of the Program where you want to earn the miles. Moreover, you cannot transfer miles from one Program to have them added to your account in another.

Can I have miles added to my account for tickets purchased with miles?

The miles for tickets purchased through the Cash&Miles Option will be added to your account according to the fare you purchased; miles from award tickets cannot, however, be added to your account.

Can I have miles added to my account for tickets I have purchased for family members?

You can only have miles added to your account for your own children aged between 2 and 14 years, after registering them with MilleMiglia Kids.

Can I have the miles from my flights added to another MilleMiglia account?

No. The miles must be added to your personal account; you can transfer them to another Member at a later date. See the “BUY MILES” section to buy, give and transfer miles.

Which flights can be added to my account?

All flights operated by Alitalia and in collaboration with other Airlines with the AZ code (excluding charter flights) can be added to your account; flights of Partner Airlines are also eligible according to the conditions specified in the pages dedicated to Partner Airlines.

I took part in a promotion that included a miles bonus, but I can’t find any mention of it in my account statement.

Check all the details of the promotion you received: dates of ticket purchases, flight dates, Terms and Conditions. Sometimes the bonus is not added to your account at the same time as the flight, but at the end of the promotion period. Some promotions are dedicated exclusively to Members who receive the notice via email. If you are still unsure, please contact MilleMiglia Customer Service.

What is meant by “qualifying miles and flights”?

Qualifying miles are those earned by taking Alitalia flights (operated by Alitalia or in code-share with other carriers, but with AZ numbering), flights with SkyTeam Airlines and certain Partner Airlines. You can check which flights are qualifying flights in the pages about Partner Airlines.

Miles from bonuses in promotions are not qualifying miles.

Certain initiatives conducted with Business Partners, where specifically indicated, may recognise qualifying miles.

Where can I check to see whether miles have been added to my account?

You can view details of the miles you have earned on the “ACCOUNT STATEMENT”  page in the Personal Area.

In any case, you will receive your account statement via e-mail on a monthly basis.

My account statement doesn’t seem to show the miles I earned from using a Business Partner.

You need to contact the Customer Service of the Business Partner who will check with the Program the reasons why the miles have not been transferred.

I registered with the Program on board via a tablet of the flight personnel. Will the miles be added to my account automatically?

No. You can have the miles added to your account via the Missing Miles Services link on the MISSING MILES page in the MilleMiglia section; or on the “MISSING MILES” page in the Personal Area.

I registered with the MilleMiglia Program using the form I was given when boarding the flight and on board. Will the miles be added to my account automatically?

If you entered the number of your Alitalia (AZ) ticket, when filling out the form, the miles for the flight will be added automatically to your account.

Can I purchase additional miles?

Yes, of course. See the “BUY MILES” page to buy and give miles and transfer them from one MilleMiglia account to another.

4. EXPIRY OF MILES AND THE PROGRAM

When does the MilleMiglia Program expire?

The current edition of the MilleMiglia Program will expire on 31 December 2020.

 

When will my miles expire?

Miles can be earned until the expiry date of 31 December 2020. Members may claim awards until 31 January 2021.

 

What happens if I don’t perform any transactions on my MilleMiglia account?

After a period of 24 (twenty-four) months, in which the Member fails to perform any transactions which involve earning miles, the miles will be regarded as having expired and the Alitalia system will erase them from the Member's account.

After a period of 5 (five) years from the date of opening the account without any transactions recorded on the Member’s Card, the MilleMiglia Program reserves the right to cancel the Member’s account although the Member will still be entitled at any time to register again with the MilleMiglia Program.

5. MILLEMIGLIA FOR COMPANIES

MilleMiglia Corporate Card

Who is eligible for a MilleMiglia Corporate Card?

The MilleMiglia Corporate Card is a MilleMiglia Card reserved for employees of medium-large Companies that have signed a Corporate agreement with Alitalia, which offers dedicated rates and exclusive services.

It is organised according to the relevant membership of the employees to Club Ulisse, Freccia Alata and Freccia Alata Plus of the MilleMiglia Program.

It is also available in the digital version to be added to the wallet on your smartphone, via the Alitalia App. Via the QR-code, you can also have instant access to the SkyPriority services.

What needs to be done to enter into a Corporate agreement with Alitalia?

To enter into a Corporate agreement with Alitalia, you can send a request via e-mail to prospect@alitalia.com indicating the name of the company, the VAT number, post code and a telephone number of the person to contact regarding travel.

My company has entered into a Corporate agreement. What do I need to do to get the new MilleMiglia Corporate Card?

First of all, you need to be a registered Member with the MilleMiglia Program. Your company will provide you with a link (usually found on the corporate intranet) and a code that you will need to activate the Corporate option. You will receive the MilleMiglia Corporate Card within 4 weeks of making a request.

What are the benefits offered to holders of a MilleMiglia Corporate Card?

Via the MilleMiglia Corporate Card, a MilleMiglia Member is recognised immediately at every stage of their journey and in all contacts with Alitalia, the airport facilities and the Partner Airlines involved. 

The main advantages are as follows:

  • Access to the SkyPriority desk
  • Priority baggage reclaim
  • Extra baggage free
  • Free Fast Track
  • Priority boarding
  • Free Comfort Seat

I have a MilleMiglia Corporate Card, but am unable to book a free Comfort Seat.

To take advantage of free use of a Comfort Seat, it is a good idea to make sure that your MilleMiglia code was entered correctly, during the booking process. Conversely, we cannot guarantee that the Comfort seat will be free of charge.

I am already a holder of a Ulisse/Freccia Alata/Freccia Alata Plus Card. If my Company provides me with a MilleMiglia Corporate Card, can I maintain my status?

Of course. You will be sent a new Ulisse/Freccia Alata/Freccia Alata Plus MilleMiglia Corporate Card.

I have ceased employment with my Company. What happens to my MilleMiglia Corporate Card?

The benefits associated with MilleMiglia Corporate Cards have the same expiration date as the commercial agreement that the Company signed with Alitalia. If the commercial agreement in favour of the Company is not renewed or if the employee’s employment contract with the Company is terminated or the Company decides not to allow its employee to benefit further from the advantages of the MilleMiglia Corporate Card, the Member will maintain Corporate status until the expiry date on the card itself.

 

Alitalia BusinessConnect

I own a small business. Can I can enter into a Corporate agreement?

No, but you can apply for membership to Alitalia BusinessConnect that allows your company to earn miles every time you and your employees fly on a business trip. Registration is free.

Every euro spent (excluding taxes) in purchasing Alitalia flights, will allow your company to earn miles on the company's behalf. 

To earn miles, simply purchase Alitalia tickets (with numbering 055) and book flights with an AZ flight code which can be operated by Alitalia and/or Partner Airlines (CodeShare).

I have received two MilleMiglia codes registered to my company. Which should I use?

The Company code must be used when tickets are booked and issued so that your purchases with Alitalia can be recorded and allow you to earn miles; the Alitalia BusinessConnect code is used to ask for awards.

I also own a personal MilleMiglia code. Where will I earn the miles? On the business Card or on mine?

On both: on the business Card as regards your purchases and on the personal one according to the miles flown.

How can I spend my miles?

Using all the possible ways provided by the MilleMiglia Program: award tickets, ticket purchases with the Cash&Miles option and class upgrades.

Where can I find more detailed information?

For more details, you can check the ALITALIA B2B/Alitalia BusinessConnect section.

6. MILLEMIGLIA FOR UNIVERSITIES

Who is eligible for a MilleMiglia University Card?

The MilleMiglia University Card is a MilleMiglia Card reserved for lecturers and employees at Italian Universities which have signed a University Agreement with Alitalia. The Card provides dedicated benefits and easy access to the services offered by Alitalia.

It is organised according to the relevant membership of the employees to Club Ulisse, Freccia Alata and Freccia Alata Plus of the MilleMiglia Program.

My University has entered into a University agreement. What do I need to do to get the new MilleMiglia University Card?

First of all, you need to be a registered Member with the MilleMiglia Program. Your University will provide you with a link (usually found on the academic intranet) and a university code that you will need to activate the University option. You will receive the MilleMiglia University Card within 4 weeks of making a request.

What are the benefits offered to holders of a MilleMiglia University Card?

Via the MilleMiglia University Card, a MilleMiglia Member is recognised immediately at every stage of their journey and in all contacts with Alitalia and the airport facilities involved. 

The main advantages are as follows:

  • Access to the SkyPriority desk
  • Priority baggage reclaim
  • Extra baggage free
  • Free Fast Track
  • Priority boarding
  • Free Comfort Seat

I have a MilleMiglia University Card, but am unable to book a free Comfort Seat.

To take advantage of free use of a Comfort Seat, it is a good idea to make sure that your MilleMiglia code was entered correctly, during the booking process. Conversely, we cannot guarantee that the Comfort seat will be free of charge.

I am already a holder of a Ulisse/Freccia Alata/Freccia Alata Plus Card. If my University provides me with a MilleMiglia University Card, can I maintain my status?

Of course. You will be sent a new Ulisse, Freccia Alata or Freccia Alata Plus MilleMiglia University Card.

I have ceased employment with my University. What happens to my MilleMiglia University Card?

The benefits associated with MilleMiglia University Cards have the same expiration date as the commercial agreement that the University signed with Alitalia. If the commercial agreement in favour of the University is not renewed or if the employee’s employment contract with the University is terminated or the University decides not to allow its employee to benefit further from the advantages of the MilleMiglia University Card, the Member will maintain University status until the expiry date on the card itself.

7. HOW TO USE YOUR MILES: AWARDS

How can I use the miles I've earned?

You can use the miles you’ve earned to:

  • request award tickets and buy them with the Cash&Miles option
  • purchase additional services for your trip with Alitalia: upgrade to a higher travel class, Comfort Seat, Extra baggage, Fast Track, access to Lounges, transport of sports equipment, unaccompanied minors, pets in the cabin, transport of arms and ammunition

Award tickets and their purchase with the Cash&Miles option

What is the difference between an award ticket and a ticket purchased with the Cash&Miles option?

An award ticket refers to a ticket that you request using your miles, according to the set amounts in the award tables. There are two tables: one for routes that are entirely Alitalia, and one for Multicarrier routes, including flights run by Alitalia and all the Partner Airlines of the MilleMiglia Program.

Airport taxes are extra and can be paid in cash or with other additional miles.

With the Cash&Miles option, you purchase a ticket in any Alitalia fare class, using miles to cover the cost of the fare and taxes, at a miles/euro ratio that suits you best (with a minimum of 5,000 miles). The ticket will comply with the rules for changes and refunds according to the fare class purchased.

Where can I find the award ticket tables?

You can find the Alitalia and Multicarrier award ticket tables in the “AWARD TICKETS” item on the Spend Miles page in the Miles with Alitalia section.

How can I buy a ticket with miles?

You can request award tickets or buy them with the Cash&Miles option directly via alitalia.com: select the AWARD TICKET option in the search form on the Home Page of the alitalia.com site and access the form that allows you to request an award ticket.

You can request award tickets or buy them with the Cash&Miles option also by contacting the MilleMiglia Customer Service by phone. In this case, an emission fee will be added to the cost of the tickets, which varies according to the destination. Via the following link you can check the costs of this service.

I purchased a ticket with miles, but I need to make some changes (itinerary/name/class/date). What should I do?

If it is an award ticket, please see the Rules on the award ticket page in the MilleMiglia section.

If it is a ticket purchased with the Cash&Miles option, the variations follow the rules for the fare class you purchased.

Additional services

What additional services for my flight can I purchase using my miles?

You can buy: upgrades to a higher travel class, Comfort Seat, Extra baggage, Fast Track, access to Lounges, transport of sports equipment, unaccompanied minors, pets in the cabin, transport of arms and ammunition.

How can I purchase these additional services?

You can get all the details about additional services and how to purchase them with miles, by contacting the MilleMiglia Customer Service or, if you are a Company registered with Alitalia BusinessConnect, you should contact the dedicated Customer Service or go directly to the ticket office or the Piazza Navona Lounge Terminal 1 at Rome Fiumicino airport. Only Comfort Seats can be bought with miles directly on the site.

Can I pay with a combination of cash and miles?

No, additional services must be paid for entirely either in cash or miles.

Upgrading to a higher class with miles

What is meant by an upgrade with miles?

You can use the miles in your account to request transition to a higher class of service and travel in greater comfort. You can request the following class upgrades:

  • from Economy to Business on domestic flights on the Rome - Milan Linate route;
  • from Economy to Premium-Economy on international long-haul flights;
  • from Economy to Business Class Medium Haul on medium-haul international flights;
  • from Economy to Magnifica on international long-haul flights;
  • from Premium Economy to Magnifica on long-haul international flights.

You can upgrade if you have purchased a paid Premium Economy ticket in the P booking class and an Economy ticket in the Y, M, B, H, K, T, V fare classes. Tickets in the T class, purchased with the Economy Light fare for trips departing from Italy and Europe to destinations in North America, are excluded from the possibility of upgrades.

You can check the table showing the amounts of miles required for upgrades, on the SPEND MILES page in the MilleMiglia section.

I upgraded to Magnifica, but only economy class miles were added to my account.

It is the right procedure to have the miles relating to the originally-purchased fare added to your account when:

  • an upgrade is through a “GET AN UPGRADE” auction on alitalia.com;
  • an upgrade is bought with miles before departure;
  • an upgrade is bought with miles on board (for Members of the Freccia Alata Club and Freccia Alata Plus Club).

When an upgrade is purchased on board for a fee, the miles of the higher class will be awarded.

8. MILLEMIGLIA GALLERY

What is the MilleMiglia Gallery?

It is the MilleMiglia award catalogue, which is not currently active.

9. STATUS AND EXCLUSIVE CLUB CARDS

What is meant by “qualifying miles and flights”?

Qualifying miles are those earned by taking Alitalia flights (operated by Alitalia or in code-share with other carriers, but with AZ numbering), flights with SkyTeam Airlines and certain Partner Airlines.

Qualifying flights are Alitalia flights (operated by Alitalia or in code-share with other carriers, but with AZ numbering), flights with SkyTeam Airlines and other Partner Airlines. You can check which flights are qualifying flights in the pages referring to Partner Airlines. Miles from bonuses in promotions are not qualifying.

Certain initiatives conducted with Business Partners, where specifically indicated, may recognise qualifying miles.

How are qualifying miles counted? If I use them to access one of the Clubs, will I still be able to purchase awards?

Qualifying miles are counted on a yearly basis from 1 January to 31 December. When a threshold allowing access to the Clubs is reached, the miles are not deducted but remain in your account and can still be used to request awards and established services.

My qualifying miles from last year have been deleted from my account statement. Have I lost them?

No. Miles from the previous year were calculated up to 31 December and, if they are sufficient to allow you to access one of the Clubs, the systems will automatically update your status. Each year, the count starts again from 0, so your account statement will only show the running total of qualifying miles for the year in progress.

On 31 December, I again reached the threshold to maintain my Club Freccia Alata status for the following year, but you haven’t sent me a new Card.

Membership of the Clubs expires each year on 31 March. Even if the miles are counted on 31 December, renewal takes place by 31 March.

I reached the threshold to access one of the Exclusive Clubs (Ulisse, Freccia Alata or Freccia Alata Plus) before 31 December. What should I do to activate my new status?

Your new Club membership status will start automatically in the month following recognition that you have achieved the required threshold miles on Alitalia systems.

For example: if the flight was taken in January but the inclusion in our systems occurred through Missing Miles in February, the transition to the Club will occur in March.

I reached the threshold to access one of the Exclusive Clubs (Ulisse, Freccia Alata or Freccia Alata Plus). What should I do to receive my new Card?

The new Card will be sent to you automatically within 3-4 weeks to the postal address in your profile. In order to ensure that you receive the Card correctly, we advise you to check that the postal address in your profile is up-to-date and complete.
If, however, the miles you earned allow you to maintain the same status, renewal will take place by the deadline of 31 March and you will receive a new Card with a new expiry date.
If you have added the MilleMiglia Digital Card, you only need to update the card in the wallet again, using the “Add to Apple Wallet” (for Apple devices) or “G Pay | Save the phone”  (for Android devices) to update your status in the MilleMiglia Digital Card.

What does the expiry date on the Card indicate?

The words “Expiry Date” printed on the card indicate the end of validity date of your membership to the Exclusive Clubs. On expiry, you will receive a new Card with your status and the new expiry date.

How long does the status as a Member of one of the Exclusive Clubs last?

The status lasts until 31 March of the second year following the year in which sufficient qualifying miles were earned entitling the Member to have access to the Club. For example, if you have accrued sufficient qualifying miles for access to the Freccia Alata Club on 22 April 2020, your new status will last until 31 March 2021. The period of calculation of the required qualifying miles to access the Exclusive Clubs runs from 1 January to 31 December each year.

I am a holder of a co-branded Alitalia-American Express credit card and I can take advantage of the preferential thresholds for access to the Exclusive Clubs. How are the qualifying miles counted?

Holders of a Carta American Express-Alitalia Oro or Platino have the right to access the Club Ulisse and Freccia Alata immediately at no charge for one year, with expiry on 31 March or 30 June.

To maintain the status in subsequent years, the qualifying miles need to be earned in the 12 months prior to the expiry of the Ulisse or Freccia Alata Card:

  • period 1 July - 30 June for cards expiring on 30 June;
  • period 1 January - 31 December for cards expiring on 31 March.

The dedicated preferential thresholds can be found in the specific American Express pages in the MilleMiglia section of the alitalia.com site.

What do I need to do to take advantage of BUSINESS PerTE

If you are a Member of the Exclusive Clubs, you are entitled to 4 free upgrades allowing you free access to higher classes.

The request for an upgrade must be made at least one day in advance by calling the dedicated Customer Service, and is subject to availability. The purchased ticket must be from the Y, B, M, H and P classes.

Number of free upgrades available for each Exclusive Club and the possible types of upgrades:

Club Ulisse: 2 free upgrades to switch from Economy to Business Class on medium-haul flights;

Club Freccia Alata: 4 free upgrades to switch from Economy to Business Class Medium Haul or to Economy Premium Class Long Haul;

Club Freccia Alata Plus: 4 free upgrades to switch from Economy to Business Class Medium Haul; from Economy to Premium Economy Class and Magnifica (to switch from Economy to Magnifica you need to use two free upgrades).

Can I use free upgrades for a person who is not travelling with me?

Yes, you can use the vouchers for upgrades in favour of a person even if you do not travel together.

10. NOTICES, PRIVACY, PROCESSING OF PERSONAL DATA

I need to update the personal details in my profile, but I am unable to do so via the alitalia.com site. What should I do?

To change your personal details (name, surname and date of birth), just send an e-mail to profilomillemiglia@alitalia.com, containing the profile details you want to update. You also need to attach a scan of a valid identity document (PDF or JPG maximum 2.5 Mb) for verification.

I no longer wish to receive notices from Alitalia. What do I need to do to cancel?

If you no longer wish to receive commercial notices (news and offers) from Alitalia, simply click UNSUBSCRIBE, at the bottom of all commercial e-mails received from Alitalia.

Sending a request for cancellation may take a few minutes, so we would advise you to wait for confirmation that the operation is complete before leaving the web-page. The request to cancel notices will be effective within seven days.

If you no longer wish to receive notices from the MilleMiglia Program (news and special offers from Alitalia or news and special offers from Alitalia and Partners), you need to click on UNSUBSCRIBE, at the bottom of all commercial e-mails received from the Program.

You will access the “YOUR PROFILE” page in the Personal Area on the alitalia.com site, where you will need to select “I do not want to be contacted” in the “Communications and offers” section and click on “Update data”. In this case, your authentication will be required for greater protection of your sensitive data. Alternatively, you can call the MilleMiglia Customer Service, or the dedicated Customer Service for your relevant Club membership. The request to cancel notices will be effective within seven days.

 

I want to cancel my membership of the MilleMiglia Program. What do I need to do?

If, in addition to withdrawing from the Program, you also want your personal data to be removed permanently from all Alitalia systems, you need to send an email to dpo.alitalialoyalty@alitalia.com attaching a countersigned scan of a valid identification document (PDF or JPG maximum 2.5 Mb) for verification, and the special form that can be downloaded from the website of the Italian Data Protection Authority www.garanteprivacy.it.

11. FRAUD PREVENTION

What is Phishing?

Phishing is a scam that involves sending fake e-mails which look authentic and very often include a company or business logo identical to the official one.

The email received contains false information about operations to be performed on the customer’s account and is accompanied by a link or button that transfers the unfortunate user to a web page of a site very similar to the real one of the company or business. The purpose here is to get the user to enter their sensitive data such as bank account numbers or credit card numbers and thus to gain unlawful control over them. In some cases, these emails may have attachments that contain potential viruses.

What should I do if I receive an e-mail like this?

If you receive an e-mail apparently sent by Alitalia, but with suspicious content, do not open it. Do not click on any links within the e-mail, do not download or open any attachments, never provide any personal information about your MilleMiglia account but delete the email immediately!

Please note that you'll never be contacted by phone or by email with requests for personal details about your MilleMiglia account e.g. passwords, PIN, username, etc..

We would encourage you to inform us if you suspect any infringement of your privacy and/or any other form of breach regarding the security of your MilleMiglia account.

I opened an e-mail I received and disclosed my MilleMiglia details. What should I do?

Contact the MilleMiglia Customer Service promptly and they will immediately suspend your account and open a new one for you.

Why has my MilleMiglia account been blocked/suspended?

Your MilleMiglia account has been blocked/suspended because some suspicious activity has been detected on your MilleMiglia account. In this case you must contact the MilleMiglia Customer Service or the dedicated Customer Service so that appropriate checks can be made.

Please note that you'll never be contacted by phone or by email with requests for personal details about your MilleMiglia account e.g. passwords, PIN, username, etc..

We would encourage you to inform us if you suspect any infringement of your privacy and/or any other form of breach regarding the security of your MilleMiglia account.