| Country | Contacts | Lost&Found | Informations |
|---|---|---|---|
| ALBANIA | CALL CENTER Tel. 00355 4451 2222 from Monday to Sunday 8.00am -7.00pm |
Working hours daily from 08:00am till 7:00pm |
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| ARAB EMIRATES | CALL CENTER Tel. +97124444228 Mon-Sun 10.00am–pm (local time) |
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| ARGENTINA |
Tel. (+5411) 4310-9910 from Monday to Friday 9.00am -6.00pm Saturday and Sunday 9.00am – 1.00pm |
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| AUSTRALIA | CALL CENTER AND BOOKINGS Tel. 1300 551 080 CUSTOMER SERVICE Fax: +61 2 9250 9499 Mon-Fri 9.00am - 5.00pm Address: PO Box R183, Royal Exchange, Sydney, NSW 1225 |
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| AUSTRIA | CALL CENTER AND BOOKINGS Tel. +43 (0) 820 951051 Monday-Friday 8.00am – 7.00pm Saturday and Sunday off |
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| BELGIUM | CALL CENTER 8.00am – 7.00pm Saturday and Sunday off
|
LOST&FOUND OFFICE WITH SWISSPORT For the first five days: Tel. +32 (0)2 7883344 |
WEB ASSISTANCE Email : directgroups@alitalia.com |
| BRAZIL | CALL CENTER From Brazil: Tel. +55 11 3958 7959 0055 21 3500 8998 Mon-Fri 8.00am –7.00pm Sat-Sun 8.00am – 1.00pm |
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| BULGARIA | CUSTOMER SERVICE
Tel +39 06 65859720 24/7 in english |
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| CANADA | CALL CENTER Tel. +1 800 3618336 BOOKINGS Tel. +1 800 599 5380 INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) Tel. +33 (0) 820 315 315 GROUP BOOKINGS (FR) Tel. +33 1 44 94 44 79 |
LOST & FOUND OFFICE For the first five days: Tel. 905 364 4166 Toll-Free Number +1 866 575 0059 |
WEB ASSISTANCE (EN) Tel. +1 800 3618336 WEB ASSISTANCE (FR) Tel. +33 (0) 820 315 315 |
| CHILE | CALL CENTER FOR PASSENGERS Tel. (+56) 229 381596 Mon-Fri 9.00am – 6.00pm Sat-Sun 9.00am – 1.00pm |
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| CYPRUS | CALL CENTER (Greek phone) Tel.: +30 210 9988888 Mon – Fri: 9:00 am – 6:00 pm |
LOST & FOUND OFFICE For the first five days: Tel: +357 26007261 |
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| CZECH REPUBLIC | LOST&FOUND OFFICE For the first five days: Tel. +420 220 116 298 |
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| DENMARK | CALL CENTER +45 70142421 Mon-Fri 9.00am - 5.00pm Sat-Sun off |
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| EGYPT | CALL CENTER Tel. 090071111 Working hours: SAT-THU from 8:30am to 6:00pm
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LOST & FOUND OFFICE — Cairo Airport For the first five days: Tel. +2 02 2696 6354 Working hours: daily from 9:30am to 1:30pm |
Tel: 02 26955730 Address: Orouba Street Airport road, Heliopolis
SUN-MON-WED from 9:00am to 1:30pm FRI & SAT: off |
| FINLAND | CALL CENTER Tel. +358 9 23194362 Mon-Fri 9:00am - 5:00m Sat - Sun off |
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| FRANCE | CALL CENTER SPECIAL ASSISTANCE Mon-Fri 8:00am - 8:00pm Sat-Sun 9:00am – 7:00pm
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WEB ASSISTANCE From France: Tel. +33(0).892 .655.655 (0,34€ per minute) |
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| GERMANY | CALL CENTER From Germany Tel. (0) 800 79 200200 From Abroad Tel.: +49 69–79 100100 2 (toll number) Mon-Fri 8.00am - 7:00pm Sat-Sun off |
Berlin (Tegel) Tel: +49 30 609175706 +49 1622552351
Email: LOSTANDFOUND.BER.WPAS.servicecenter@wisag.de
Opening Hours: Mo-Fr 8:00am – 6:00pm, Sa+Su 8:00am-4:00pm)
Tel.: +49 69 690-20439
Email: LF.FRA.WPAS.Servicecenter@wisag.de
Monday-Sunday 9:00am - 1:30pm
Munich Tel.: +49 89 975 92240
Email: baggage.aerogate@munich-airport.de
Opening hours Mondays - Sundays: 07.00h-18.00 h
Düsseldorf Tel: 49 211 421 72244 Email:
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| GREECE | CALL CENTER For Athens residents and from cell phone: Tel. +30 210 9988888 For non-Athens residents: Tel. 8011150055 Mon–Fri 9:00am–6:00pm Sat-Sun off |
ATHENS LOST&FOUND OFFICE For the first five days: Tel. +30 2103530530 or +30 2103530585 THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT) For the first five days: Tel.: +30 2310489066 Fax: +30 2310489062 |
ATHENS AIRPORT OFFICE (INFO AND TICKETS) Tel. +30 2103534284 Fax +30 2103532854 THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT (INFO AND TICKETS) Tel.: +30 2310383414 Fax: +30 2310383415 |
| HUNGARY | CUSTOMER SERVICE Tel +39 06 65859720 24/7 in english
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GROUP BOOKINGS alitalia.hungary@aviareps.com |
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| INDIA | RESERVATIONS/TICKETING: CUSTOMER SUPPORT: SALES: |
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| IRELAND | CALL CENTER Tel. +353 124 765 46 Mon-Fri 8:00am-10:00pm Sat-Sun 08:00am-9:00pm |
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| ISRAEL | CALL CENTER Tel. 00972 03 7960766 24/7 in english |
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| ITALY | INFORMATION, BOOKINGS AND PURCHASES From Italy: Tel. 89 20 10 From abroad: Tel. +39 06 65649 SPECIAL/MEDICAL ASSISTANCE Tel. 06 65640 |
FLIGHT INFORMATION Text +39 339 99 44222 Tel. 800 650055 |
|
| JAPAN | CALL CENTER Tel. 0081 03-4589-4629 Mon-Fri 9:00am – 5:00pm Sat-Sun 0ff |
LOST & FOUND OFFICE (arrival with flights from Japan) For the first five days: NARITA: 0476 32 9611 2:30pm–4:00pm) |
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| KOREA | Tel. +39 06 65649 | ||
| KUWAIT | CALL CENTER Tel. +965 609 09 555 Sat-Thu 8.30am-7pm Friday off |
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| LEBANON | CALL CENTER Tel. +961 1 730071 Sat-Thu 9:00am-5:30pm Fri off |
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| MALTA |
|
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Airport Ticket Office +356 21691668 (operational 30 minutes before Alitalia flight up to 30 minutes after flight departure) |
| MONTENEGRO | CUSTOMER SERVICE Tel +39 06 65859720 24/7 in english |
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| MEXICO |
RESERVATIONS & TICKETING
Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.
|
AIRPORT (AICM)
Counters: Terminal 1, room F1
Lounge: “The Grand Lounge Elite”, Terminal 1
Alitalia offices in airport at Terminal 1, second floor.
Passenger Services at the airport on Tuesdays, Thursdays and Sundays from 4:00 p.m. to 10:00 p.m.
For assistance baggage please contact the Customer Center |
CHARGE:
Mónica López, Commercial Coordinator (Cargo Air France), molopezarellano@airfrance.fr y/o
Jessica Cortés, Customer Service (Alitalia México), j.cortes@ecsgroup.aero
GROUP BOOKINGS Email: groups.mex@alitalia.com Monday to Friday from 9:00am to 06:00pm hrs. |
| NETHERLANDS | CALL CENTER Tel. +31 20 676 4479 Monday to Friday |
WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS Tel. +31 (0) 20 676 4479 |
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| NORWAY | BOOKINGS
CUSTOMER RELATIONS |
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| POLAND |
Tel +39 06 65859720 Mon-Fri 8:00-6:00 in local language 24/7 in english |
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| PORTUGAL | CALL CENTER Tel. +351 707 307 305 Mon-Fri 10:00am–8:00pm Sat 10:00am – 2:00pm Sunday off |
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| RUSSIA | CUSTOMER SERVICE Tel +39 06 65859720 Mon-Fri 8:00-5:00 in local language 24/7 in english |
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| SERBIA | CUSTOMER SERVICE Tel +39 06 65859720 24/7 in english |
LOST & FOUND OFFICE — Belgrade Airport For the first five days: Tel. +381 11 2094854 |
ALITALIA OFFICE — BELGRADE AIRPORT Tel/Fax. +381 11 2286232 |
| SOUTH AFRICA | CALL CENTER +27 (0)10 5918211 Mon-Fri 8:00am–8:00pm Sat-Sun 9:00am- 5:00pm |
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| SPAIN | CALL CENTER Tel. 0034 900 264 426 Mon - Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm Sunday off |
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| SWEDEN | BOOKINGS |
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| SWITZERLAND | CALL CENTER Tel. (0) 900 486 486 (CHF 0,50/MIN) |
LOST&FOUND OFFICE For the first five days: Fax +041 22 817 4475 |
|
| TUNISIA | CALL CENTER Tel. 00216 80 10 22 28 GROUP BOOKINGS Tel.00216 71 861 073 |
WEB ASSISTANCE Tel. +33 (0) 820 315 315 PROBLEMS WITH ONLINE BOOKINGS websupportfrance@alitalia.it |
|
| UKRAINE | CUSTOMER SERVICE Tel +39 06 65859720 24/7 in english |
Information Alitalia Office 36 IVANA FRANKA STR Kiev Monday to Friday, 9:00am to 5:30pm Tel.: +38 044 4927222 |
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| UNITED KINGDOM | CALL CENTER Tel. 03335 665544 Mon-Fri 8:00am-10:00pm Sat-Sun 08:00am–9:00pm |
Contact Lost & Found For first 5 Days: - London Heathrow + 44 (0) 7887570887. hours open 08:30- 17.00 Daily - London City +44 (0) 2032032325, Monday to Friday: 07:00-21:00, Saturday: 07:00-12:00 and Sundays 12:30-21:00 |
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| UNITED STATES OF AMERICA | ASSISTANCE FOR TRAVEL AGENCIES
Toll free numbers not available when calling from outside USA.
|
LOST & FOUND OFFICE For the first five days: Tel. 1-800 905 9992 |
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE Tel. 1-800 223 5730 |