| Country | Contacts | Lost&Found | Informations |
|---|---|---|---|
| ALBANIA | CALL CENTER Tel. 00355 4451 2222
GROUPS/ TRAVEL AGENCIES: |
Working hours daily from 08:00am till 7:00pm |
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| ALGERIA | BOOKING OFFICE +213 (0) 21 727129 13.30 - 17.30 |
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| ARAB EMIRATES | CALL CENTER Tel. +97124444228 Mon-Sun 10:00am–6:00pm (local time) |
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| ARGENTINA |
Tel. (+5411) 4310-9910
ASSISTANCE FOR TRAVEL AGENCIES +5411 4310-9911
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| AUSTRALIA | CALL CENTER AND BOOKINGS Tel. 1300 551 080 Business Hrs : 9am-5pm, Mon-Fri
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| AUSTRIA | CALL CENTER AND BOOKINGS Tel. +43 (0) 820 951051 |
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| BELGIUM | CALL CENTER
Email : groupdesk.belux@alitalia.it
GROUP BOOKINGS DIRECT CLIENT AND NON-IATA AGENCIES Email : directgroups@alitalia.com |
LOST&FOUND OFFICE WITH SWISSPORT For the first five days: Tel. +32 (0)2 7883344 |
WEB ASSISTANCE Tel. +32 (0)2 5511122 OPTION 2 INFORMATION ON TRAINS TO/FROM THE AIRPORT Tel. +32 (0)2 7533913 |
| BRAZIL | CALL CENTER From Brazil: Tel. +55 11 3958 7959 |
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| BULGARIA | CALL CENTER
Monday-Friday: 09am-05pm |
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| CANADA | CALL CENTER Tel. +1 800 3618336 BOOKINGS Tel. +1 800 599 5380 INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) Tel. +33 (0) 820 315 315 GROUP BOOKINGS (FR) Tel. +33 1 44 94 44 79 |
LOST & FOUND OFFICE For the first five days: Tel. 905 364 4166 Toll-Free Number +1 866 575 0059 |
WEB ASSISTANCE (EN) Tel. +1 800 3618336 WEB ASSISTANCE (FR) Tel. +33 (0) 820 315 315 |
| CHILE | CALL CENTER FOR PASSENGERS Tel. (+56) 229 381596
ASSISTANCE FOR TRAVEL AGENCIES (+56) 229 381681 |
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| CHINA | CALL CENTER +86 10 8449 3134 |
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| CUBA | customer.relationsCU@alitalia.it | ||
| CYPRUS | CALL CENTER (Greek phone) Tel.: +30 210 9988888 Mon – Fri: 09:00 am – 06:00 pm |
LOST & FOUND OFFICE For the first five days: Tel: +357 26007261 |
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| CZECH REPUBLIC | INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE Tel. +420 222 541 900 Email: alitalia.cz@alitalia.com GROUP BOOKINGS Tel. +420 222 541 900 Email: groups.cz@alitalia.com |
LOST&FOUND OFFICE For the first five days: Tel. +420 220 116 298 |
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| DENMARK | BOOKINGS +45 70142421 CUSTOMER RELATIONS Fax. 0044 20 88147745 Email:customer.relationssca@alitalia.it |
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| EGYPT | CALL CENTER Tel. 090071111 Working hours: SAT-THU from 08:30 to 18:00
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LOST & FOUND OFFICE — Cairo Airport For the first five days: Tel. +2 02 2696 6354 Working hours: daily from 09:30 to 13:30 |
Tel: 02 26955730 Address: Orouba Street Airport road, Heliopolis
SUN-MON-WED from 09:00 to 13:30 FRI & SAT: off |
| FINLAND | BOOKINGS Tel. +358 9 23194362 Email:customer.relationssca@alitalia.it |
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| FRANCE | CALL CENTER
SPECIAL ASSISTANCE
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WEB ASSISTANCE From France: Tel. +33(0).892 .655.655 (0,34€ per minute) |
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| GERMANY | CALL CENTER BOOKING AND PURCHASES
From Germany and Abroad: Tel.: +49 69 – 79 100 100 2 (toll number)
CUSTOMER RELATIONS email: customer.relationsDE@alitalia.it
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Berlin (Tegel) Tel: +49 30 3119 82 51 Email: lostandfound.txl.wpas.servicecenter@wisag.de Opening Hours: Mo-Fr 08:00 – 18:00, Sa+Su 08:00-16:00)
Tel.: +49 69 690-20439 Email: Monday-Sunday 9:00-18:30
Munich Tel.: +49 89 975 92240
Email: baggage.aerogate@munich-airport.de
Opening hours Mondays - Sundays: 07.00h-18.00 h
Düsseldorf Tel: 49 211 421 72244 Email:
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| GHANA | CALL CENTER Tel. +233(0)302775865 |
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| GREECE | CALL CENTER For Athens residents and from cell phone: Tel. +30 210 9988888 For non-Athens residents: Tel. 8011150055 Mon–Fri 9:00am–6:00pm |
ATHENS LOST&FOUND OFFICE For the first five days: Tel. +30 2103530530 or +30 2103530585 THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT) For the first five days: Tel.: +30 2310489066 Fax: +30 2310489062 |
ATHENS AIRPORT OFFICE (INFO AND TICKETS) Tel. +30 2103534284 Fax +30 2103532854 THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT (INFO AND TICKETS) Tel.: +30 2310383414 Fax: +30 2310383415 |
| HONG KONG | RESERVATION & TICKETING Tel: +852 2520 6633 |
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| HUNGARY | BOOKINGS AND FLIGHT CONFIRMATION
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| INDIA | RESERVATIONS/TICKETING: CUSTOMER SUPPORT: SALES: |
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| IRAN | CALL CENTER Tel. +98 21 8872 8029/+98 21 8871 1889 |
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| IRELAND | CALL CENTER Tel. +353 124 765 46 |
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| ISRAEL | INFORMATION AND BOOKINGS Tel. 03.7960766 (Working hours daily from 09:00am till 6:00pm)
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| ITALY | INFORMATION, BOOKINGS AND PURCHASES From Italy: Tel. 89 20 10 From abroad: Tel. +39 06 65649 SPECIAL/MEDICAL ASSISTANCE Tel. 06 65640 |
FLIGHT INFORMATION Text +39 339 99 44222 Tel. 800 650055 |
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| JAPAN | INFORMATION BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE Tel. 03-4589-4629 |
LOST & FOUND OFFICE (arrival with flights from Japan) For the first five days: NARITA: 0476 32 9611 2:30pm–4:00pm) |
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| JORDAN | CALL CENTER Tel. +96265100767 |
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| KENYA | CALL CENTER Tel. +254 20 3752472/73/74 |
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| KOREA | Tel. +39 06 65649 | ||
| KUWAIT | CALL CENTER Tel. +965 609 09 555 |
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| LEBANON | CALL CENTER Tel. +961 1 730071 |
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| LIBYA | CALL CENTER Tel. +218 02 133 50 299 Tel. +0218 02 133 50 300 |
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| MALTA | CALL CENTER 1200H-1930H |
LOST&FOUND Tel. +356 2395 1577 |
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| MAURITIUS |
INFORMATION, Fax: +230 670 66 58 Email: az@theomj.com |
ADDRESS: Omarjee Aviation, Royal Road, Curepipe, Mauritius |
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| MOROCCO | RESERVATIONS & TICKETING Tel. +212 (0)522 395404 SALES Tel. +212 (0)522 395402 |
ADDRESS 199, Angle Avenue Zerktouni |
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| MEXICO |
RESERVATIONS & TICKETING
Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.
GROUP BOOKINGS Email: groups.mex@alitalia.com Monday to Friday from 9:00am to 06:00pm hrs. |
AIRPORT (AICM)
Counters: Terminal 1, room F1
Lounge: “The Grand Lounge Elite”, Terminal 1
Alitalia offices in airport at Terminal 1, second floor.
Passenger Services at the airport on Tuesdays, Thursdays and Sundays from 4:00 p.m. to 10:00 p.m.
For assistance baggage please contact the Customer Center |
CHARGE:
Mónica López, Commercial Coordinator (Cargo Air France), molopezarellano@airfrance.fr y/o
Jessica Cortés, Customer Service (Alitalia México), j.cortes@ecsgroup.aero |
| MONTENEGRO | BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — VAS Tour Macedonia Tel. +389 2 6149955 +389 2 6149944 Mob. +389 70 342940 Email: alitalia@vas.mk |
Claims:Customer.relationsCS@alitalia.it | |
| NETHERLANDS | CALL CENTER Tel. +31 20 676 4479 Monday to Friday |
WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS Tel. +31 (0) 20 676 4479 |
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| NIGERIA | CALL CENTER Tel. +234(01)2705709 |
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| NORWAY | BOOKINGS
CUSTOMER RELATIONS |
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| POLAND | CALL CENTER Tel. +48 225 566 866 Tel. 0801 107 700 BOOKINGS Tel. +48 22 55 66 879 |
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| PORTUGAL | CALL CENTER Tel. +351 707 307 305 BOOKINGS Tel. +351 707 307 304 |
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| ROMANIA | CALL CENTER Fax: +359 2 9802213 e-mail: Romania.sales@alitalia.com |
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| RUSSIA | CALL CENTER Tel. 007 495 2218200 |
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| SAUDI ARABIA |
CALL CENTER Tel. +966 800 244 4774 |
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| SERBIA | BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS Tel. +381 11 3245000 |
LOST & FOUND OFFICE — Belgrade Airport For the first five days: Tel. +381 11 2094854 |
ALITALIA OFFICE — BELGRADE AIRPORT Tel/Fax. +381 11 2286232 |
| SOUTH AFRICA | CALL CENTER +27 (0)10 5918211 |
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| SPAIN |
Tel. 0034 900 264 426
CUSTOMER SERVICE FOR PURCHASED TICKETS Tel. 0034 900 264 426SPECIAL ASSISTANCE |
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| SWEDEN | BOOKINGS
CUSTOMER RELATIONS |
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| SWITZERLAND | CALL CENTER AND BOOKINGS Tel. (0) 900 486 486 |
LOST&FOUND OFFICE For the first five days: Fax +041 22 817 4475 |
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| TUNISIA | INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE Tel. +33 (0) 820 315 315 GROUP BOOKINGS Tel. +33 1 44 94 44 79 CALL CENTER Tel. +21 670 103 700/1 |
WEB ASSISTANCE Tel. +33 (0) 820 315 315 PROBLEMS WITH ONLINE BOOKINGS websupportfrance@alitalia.it |
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| UKRAINE | CALL CENTER Tel. +380 44 390 9093 Information Alitalia Office 36 IVANA FRANKA STR Kiev Monday to Friday, 9:00am to 5:30pm Tel.: +38 044 4927222 |
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| UNITED KINGDOM | CALL CENTER Tel. 03335 665544 Email: |
Contact Lost & Found For first 5 Days: - London Heathrow + 44 (0) 7887570887. hours open 08:30- 17.00 Daily - London City +44 (0) 2032032325, Monday to Friday: 07:00-21:00, Saturday: 07:00-12:00 and Sundays 12:30-21:00 |
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| UNITED STATES OF AMERICA | ASSISTANCE FOR TRAVEL AGENCIES
Toll free numbers not available when calling from outside USA.
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LOST & FOUND OFFICE For the first five days: Tel. 1-800 905 9992 |
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE Tel. 1-800 223 5730 |
| VENEZUELA | CALL CENTER +58 212 312 5000 BOOKINGS +58 212 312 6000 |