Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method and buy products and services from the comfort of your own computer

American Express, MasterCard, Visa, Diners Club, and Visa Electron: you can use any of these major credit cards to book tickets on the Alitalia website with the security of your purchases guaranteed.

FOR YOUR SECURITY: CODE AND PASSWORD

To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find: 

  • For American Express cards (four digits), on the back above the credit card number 
  • For Visa, Diners Club, or MasterCard cards, (3 digits) on the signature strip on the back of the card


Please note: if you are not the owner of the credit card used to purchase your ticket, you must bring to the airport a photocopy of the card used.

To ensure the security of your payments, many banks require the use of the 3D Secure protocol, a fraud protection system used for Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). You can activate the service completely free of charge on the website of your bank or credit card, by setting a password for your personal information.
Once activated, when you make an online purchase, you will be prompted to enter the password chosen to establish the cardholder's identity.

For more information, contact the bank that issued your Visa or MasterCard.

Buy your ticket on the Alitalia website and charge it directly to your PayPal account.

If you already have a PayPal account, follow the instructions below to purchase your ticket:

  1. Once you have selected your flights, go to the payment options list and click on “PayPal”.
  2. The system will automatically and securely connect you to PayPal.
  3. Type in your PayPal access code (e-mail address and password) and after having carefully checked the transaction summary, click to confirm your purchase.
  4. Once PayPal authorizes payment, the transaction will be finalized and the Alitalia confirmation page will appear again.
  5. When the transaction has been concluded, you will receive two e-mails: one from Alitalia confirming the ticket(s)* and the other from PayPal confirming the debit to your account.

If you do not have a PayPal account, you can open one online on either Paypal.it or Paypal.com.



*For refunds of tickets purchased using PayPal, send a refund request to paypal@alitalia.it specifying:
  • The ticket number
  • The PNR (reservation code)
  • Name of the account holder

The amount to be refunded will be calculated on the basis of the tariff regulations and will be credited to your account within 30 days.