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PAYMENT METHODS, SERVICE CHARGES AND REFUNDS

To purchase your tickets on our website, choose one of the following payment methods: 

- Credit card (American Express, MasterCard, Visa and Diners Club). 


You can pay for your booking within 48 hours of departure. The total purchase cannot exceed EUR 999.99. 
Find the nearest outlet   

You can choose to pay for your purchase in installments using: 
Findomestic

Or you can charge your personal account: 
- PagoInConto (Intesa Sanpaolo) 
- BancoPosta (Poste Italiane) 
- PagOnline (Unicredit)    
 

SALES CHANNELS
service charge applies* to ticket purchases, at the following variable amount:  

Web purchase
The service is free of charge.

Call center purchase  
EUR 20 per ticket purchased at the time of booking  
EUR 30 per domestic ticket purchased after booking  
EUR 30* per international and intercontinental ticket purchased after booking 


Purchase from ticket desks managed by Alitalia    
EUR 10 per national ticket  
EUR 25 per international ticket within the Schengen Area and Switzerland 
EUR 35 per ticket for all other destinations  

MilleMiglia award ticket
The service charge only applies to call center purchases, if it is also possible to purchase the ticket from alitalia.com. The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade).  

* The service charge is not applicable in the following cases:  
- Passengers under 2 years old  
- territorial continuity rates.  

 

REFUNDS 
A fee of EUR 20 per ticket for administration costs is applicable on all complete or partial ticket refund requests, for flights canceled by the passenger. 
The fee, regardless of whether there is a refund penalty, applies on all tickets excluding those in Magnifica, Classica Plus, Economy/Libera Class and for flights with territorial continuity tariffs. 
Airport taxes and security taxes can always be reimbursed for all tariffs. 
If the reimbursable amount is less than the administration fee, no amount will be reimbursed.