Additional Services

For a unique travel experience, enjoy all the extra comfort and services offered by Alitalia and its partners.

As of 23 June 2021, the rules for choosing an Economy Class seat on board our planes will change. For all flights from 28 June, 2021, there will be two options available:

SEAT SELECTION

Do you want to sit in the front row? Or would you like a window seat? Maybe you prefer a seat with more legroom next to the emergency exits?

Depending on the fare class of your ticket, this option is offered to you free of charge (for Economy Classic Plus and Flex fares) or for a small supplement (for Economy Light, Saver, Classic and Young fares): choose your seat and fly the way you want! To secure the best seat once you have bought your ticket, proceed immediately with your choice and save money compared to purchasing your seat at the airport.

 

AUTOMATIC SEAT ASSIGNMENT

If your fare class does not include free seat selection and you decide not to purchase your preferred seat, the system will assign you one free of charge during check-in, based on availability and operational and security policies.

 

HOW CAN I PROCEED WITH THE SEAT SELECTION?

Once you have purchased your ticket, if the fare class does not provide for free seat selection, you can purchase your preferred seat in the following ways:

 

  • At any time:
    • o   by accessing the "My flights" section on alitalia.com;
    • by calling the Alitalia Customer Center:
  • during check-in:
    • online, at alitalia.com 48 hours prior to the departure of your flight and for flights to/from the USA 24 hours prior to the departure 
    • at the airport, before the flight, at the check-in desks or at the self check-in stations where available.
 

WILL I BE ABLE TO TRAVEL FOR FREE ALONGSIDE MY FAMILY/FRIENDS?

The system of free allocation of seats, taking into account the availability of seats based on availability, operational and security policies, will try to seat all passengers included in the same booking next to each other.

For adults traveling with children under the age of 12 within the same booking, it is advisable to purchase the "Seat Selection" service in advance for greater comfort during the flight. In any case, the system during the check-in phase will tend to assign the child a seat adjacent to at least one adult present in the booking. If the assigned seats are not close to each other, it will be possible to call the Customer Center at the number for Italy 0665640 (option 1) and for outside of Italy at the  local Customer Center or contact the check-in desks at the airport for assistance in the assignement of adjacent seats.

 

PASSENGERS WITH PHYSICAL, COGNITIVE AND SENSORY DISABILITIES

Passengers with physical, cognitive and sensory disabilities and a companion can pre-select seats at no cost by calling the number for Special Assistance, from Italy (+39 06 65640) or from outside of Italy the local call center, or the sales offices or at the airport (subject to availability). The companion's seat will be adjacent to the disabled passenger.

 

For full details, please read the Terms and Conditions for "Seat Selection"

 

 

Price per leg for seat selection in Economy Class, for flights starting from 28 June 2021.

  FARE CLASS
LIGHT / SAVER / CLASSIC / YOUNG (price on the web and call-center)

FARE CLASS
LIGHT / SAVER / CLASSIC / YOUNG  (price at the airport)

FARE CLASS CLASSIC PLUS / FLEX FRECCIA ALATA - FRECCIA ALATA PLUS CARDS MILLEMIGLIA CORPORATE MILLEMIGLIA AWARD TICKET
Rome - Linate and return 4€ 9€ Free Free Free Free

From/to Milan to Italy*

6€ 11€ Free Free Free Free

From/to Rome to Italy and other domestic flights*

7€ 12€ Free Free Free Free

Europe North Africa Middle East

10€ 15€ Free Free Free Free
Rest of the world 39€ 49€ Free Free Free Free

* Except for flights in territorial continuity for which the seat selection is always free. North Italy: Bologna, Florence, Pisa, Genoa, Turin, Venice, Verona and Trieste. South Italy: Naples, Bari, Brindisi, Lamezia Terme, Reggio Calabria, Catania, Palermo, Pantelleria, Lampedusa, Cagliari, Alghero, Olbia and Comiso.

 

IMPORTANT NOTICE

If you purchased a ticket to fly from 23 June, 2021 with the Economy Classic, Economy Saver, Young Person, Family or Military rates, you can continue to select your seat on board for free in the usual way until 27 June.

 

After that you can choose your seat for free, according to the following options:

 

  • on alitalia.com in the "My flights" section or during online check-in if you belong to one of the categories for which the new “Seat Selection” service is free;
  • by calling the toll-free number 800 650055 option 5, up to three hours before your flight departure. This option is only available for those who have not yet completed web check-in; otherwise, the seat will be assigned to you free of charge by the system and you can only ask to change it  at the reception desks in the airport, based on availability and indicating the ticket purchase date;
  • at the reception desks in the airport, based on availability and indicating the ticket purchase date.

IS IT POSSIBLE TO SELECT MY SEAT ON ANY FLIGHT?

Yes, on all flights operated by Alitalia eaving with effect from 28 June 2021

DO I HAVE TO SELECT A SEAT?

Absolutely not! If you do not select a seat, the system will assign it to you free of charge based on availability, and operational and safety criteria. 

I DID NOT PURCHASE THE TICKET ON ALITALIA.COM. CAN I SELECT MY SEAT?

Of course!Simply enter the "My flights" section with your booking code to be able to select your preferred seat. Or you can do it during online check-in, directly at the airport at the check-in desks or by calling the Alitalia  Customer Center.

I HAVE CHANGED MY RESERVATION, WHAT HAPPENS TO THE SEAT I PAID FOR?

The price paid for the choice of seat is non-refundable following changes made to the booking (change of date, flight, itinerary or destination) or cancellation of the requested flight for reasons not attributable to the Company. You can accept the seat automatically assigned for the new flight or choose another one, paying the relevant fee.

CAN I CHANGE THE SEAT SELECTION ONCE COMPLETED?

You can change your purchased seat for free, as long as it is on the same flight.You can proceed during online check-in by calling the Alitalia Customer Center of or at the airport at the check-in desks.

CAN I BUY A SEAT USING MY MILES?

Of course! You can use your miles to purchase your preferred seat. Please click here to find out the number of miles needed according to the chosen destination.

DOES SEAT SELECTION ENTITLE ME TO MILES?

No, MilleMiglia miles are not earned by selecting a paid seat.

I SELECTED MY SEAT BUT I THEN REQUESTED AN UPGRADE TO THE PREMIUM ECONOMY/BUSINESS CLASS. CAN I GET A REFUND?

Yes, in the event of upgrading to a Higher Class (Premium Economy and/or Business Class) you can request a refund here

CAN I ALSO SELECT A PLACE LOCATED CLOSE TO THE EMERGENCY EXITS?

Yes, of course, but some requirements must be met, you must:

  • be 18 years or older;
  • be able to understand the Italian and/or English language;
  • have full mobility and availability, in the event of an emergency, to provide assistance for any rapid evacuation of the aircraft. 

To comply with the safety obligations imposed by the Italian Aeronautical Authority, passengers cannot occupy seats located on the emergency exits if they:

  • have reduced mobility;
  • have visual or hearing impairments;
  • are traveling with children or minors;
  • are clearly pregnant;
  • are seriously overweight (passengers with limited movements that could hinder access to the emergency exits, who need an additional belt on board);
  • are traveling with pets;
  • who use drugs that can alter their psychophysical abilities.

Furthermore, hand luggage and all personal effects must be placed only in the overhead bins. 
If you do not meet these requirements, you will not be able to use the seat in front of the emergency exits and you will be assigned a different seat. The price paid for seat selection will not be refunded.

IS IT POSSIBLE TO ASK FOR A REFUND FOR THE SEAT?

No, it is not possible to request a refund unless there is a need for an exchange attributable to the Company or in specific cases.Please refer to the Terms and Conditions of the service.

Where applicable, you can request a refund here

CAN I TRANSFER MY PAID SEAT TO ANOTHER PERSON WHO IS TRAVELING WITH ME?

No, the seat selection supplement is not transferable to third parties