CHOOSE AND BOOK YOUR SPECIAL MEAL ONLINE WHILE BOOKING OR CONTACT THE CUSTOMER CENTER, AT LEAST 24 HOURS BEFORE DEPARTURE.
By contacting our Customer Center, the service is available:
- On medium-haul flights: always in Business Class and on Economy Class flights of more than 3 hours.
- On long-haul flights in all travel classes.
TYPES OF MEALS
Special meals are divided into three categories, and for each one of these you can ask for specific types of dishes to meet your special needs:
For flights operated by partner airlines, you should contact the Alitalia call center to confirm the onboard meal.
The special meal is only confirmed on flights where a complete onboard meal is offered and if the meal is requested at least 24 hours prior to the departure of the flight (further details on onboard meals).
For people who have an allergy or an intollerance to peanuts, given the complex process of producing and loading the on-board catering, Altialia is unable to guarantee that meals are completely free from traces of allergens. Furthermore, Alitalia does not guarantee the total absence of peanuts or peanut-derived substances in the meals/snakcs offered to passengers on board its flights.
It is therefore recommended that passengers suffering from a food intolerance to peanuts always carry medication to be used in the event of an allergic reaction during their trip (EpiPen or another anaphylactic substance that can be used personally and a thermal bag), as well as any another remedy deemed necessary by their general doctor or specialist. It is also recommended to wear a bracelet indicating the allergy and, if accompanied by family or traveling companions, to ensure that at least one of them is trained and instructed in the administration of the medication, should it be necessary. In any case, unaccompanied passengers must be able to carry out self-administration of the medication.