CHANGING TRAVEL PLANS

Below you can find information on how to change your travel booking, to request a ticket refund and to receive assistance.

 

PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
 

All passengers who have purchased a ticket from 1 to 31 May for flights until 30 April 2021 can apply, before the scheduled date of the trip, for:

 

  • A change of booking to travel by 30 April 2021 or within the maximum ticket validity period
  • A voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.
     

All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip, for:

 

  • A change of booking (with possible fare repricing) to travel within 1 year from the original flight date
  • A voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.
  • A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed, only if the ticket conditions include the possibility of refund.

 

For more information click here 

 

PASSENGERS WHO HAD THEIR FLIGHT CANCELED

 

All passengers who have purchased, on international markets (except Brazil) within 30 September, for trips between 11 March and 30 September, an Alitalia (055) ticket whose flight has been canceled, can request the following:
 

  • A change of booking (without fare repricing) to travel within the 7 previous or following days from the date of the canceled flight, or change of booking (with possible fare repricing) to travel within 1 year from the canceled flight date
     
  • A voucher, valid for one year from its issue date, for an amount equal to the value of the ticket purchased or its residual value, increased of a fixed amount * (15€ if the canceled flight was domestic or international, 60€ if the canceled flight was intercontinental), to fly to any destination served by Alitalia. The voucher can be claimed within 31 December 2020.

      * The offer for an increased voucher is not applicable to tickets purchased in Italy
 

  • A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed 

 

 

PASSENGERS WITH MILLEMIGLIA AWARD TICKETS

 

All passengers who have purchased a MilleMiglia award ticket by 30 April 2020 for flights from 11 March to 30 September 2020, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
 

Also passengers who have purchased a MilleMiglia award ticket from 1 to 31 May, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes

 

WHO TO CONTACT

 

To change your booking, you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.

To request a voucher, please contact the Alitalia Call Center.

                                   

To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.

 

Customers who, due to technical reasons because of system upgrades, had purchased a ticket for flights from Spain to Italy (and vice versa) on alitalia.com through a codeshare with Air Europa, where the flights have not taken place, will be reimbursed by Alitalia.