REGULATIONS OF THE EDITION OF 1 JANUARY 2018 TO 31 DECEMBER 2019, EXTENDED TO 31 DECEMBER 2020

AMENDMENT TO THE REGULATIONS CONCERNING THE REWARDS PROGRAM ENTITLED "MILLEMIGLIA PROGRAM" PROMOTED BY ALITALIA – SOCIETÀ AEREA ITALIANA S.P.A. IN E.A. AND ALITALIA LOYALTY S.P.A. ("PROMOTERS") EDITION 1 JANUARY 2018 – 31 DECEMBER 2019, EXTENDED TO 31 DECEMBER 2020.

ART. 1 – DEFINITIONS AND GENERAL PROVISIONS

 

1.1 Pursuant to and in accordance with these Regulations, terms shown with an initial uppercase letter have the following meaning:

 

  • "Alitalia Loyalty" refers to Alitalia Loyalty S.p.A., with registered office at Piazza Almerico da Schio, 3, Bravo Building, Fiumicino (RM), with fully paid up share capital of EUR 500,000.00, tax code, VAT and registration number in the Companies Register of Rome 12231871000, R.E.A. (Repertorio Economico Amministrativo - Economic and Administrative Index) RM-1359262.
  • "Alitalia" refers to Alitalia – Società Aerea Italiana S.p.A. in extraordinary administration with registered office at Via Alberto Nassetti snc, Pal. Alfa, 00054 Fiumicino (RM), with fully paid up share capital of EUR 103,105,126.99, tax code, VAT and registration number in the Companies Register of Rome 13029381004, R.E.A. (Repertorio Economico Amministrativo - Economic and Administrative Index) RM-1418603. 
  • "Promoters" refers to Alitalia and Alitalia Loyalty.
  • "Joint Controllers" pursuant to Article 26 of EU Regulation 2016/679 (GDPR) refers to Alitalia and Alitalia Loyalty.
  • "MilleMiglia Program" or "Program" refers to the correspondent rewards program, the aim of which is to promote loyalty among the Promoters' customers, effective from 1 January 2018 to 31 December 2019, and extended to 31 December 2020, unless further extended.
  • "Program Communications" refers to all communications relating to the Program published on the website www.alitalia.com from time to time and/or in other media relating to the Program (such as brochures, e-magazines and newsletters).
  • "MilleMiglia Regulations" refers to the terms and conditions contained in this document, on the website www.alitalia.com and/or in the Program Communications that rule the operation of the MilleMiglia Program.
  • "MM" is the acronym that refers to MilleMiglia.
  • "Miles" refers to the Program's unit of measurement.
  • "Reward" refers to the air ticket or other rewards that may be obtained using the Miles earned in compliance with the procedures set out in these Regulations, on the website www.alitalia.com and/or in the Program Communications.
  • "Airline" refers to Alitalia – Società Aerea Italiana S.p.A. in e.a.
  • "SkyTeam Airline" or “SkyTeam Partner” refers to a Partner belonging to the airline carrier alliance established on 22 June 2000, denominated SkyTeam and referred to in Appendix A, available on the website www.alitalia.com.
  • “Partner Airlines” or “Airline Partners” refers to all SkyTeam Partners and other Airline Partners of the Program, referred to in Appendix A, available on the website www.alitalia.com.
  • "MilleMiglia Card" refers to the loyalty plastic card issued by the Promoters.
  • "Member" refers to a natural person who joins the Program by subscribing and accepting the MilleMiglia Regulations and whose name is on the MilleMiglia Card.
  • "MilleMiglia Code" refers to the personal numerical code issued to the Member who subscribes to the MilleMiglia Program.
  • "Exclusive Clubs" refers to the "Ulisse Club," "Freccia Alata Club" and "Freccia Alata Plus Club".
  • "Qualifying Miles" refers to the Miles that enable Members to gain access to or to renew membership of the Exclusive Clubs.
  • "Qualifying Flights" refers to all flights flown with fare class tickets for which Qualifying Miles may be earned.
  • "Crediting of Missing Miles" refers to the crediting of Miles to a Member's account after the time at which such crediting would usually take place automatically.
  • "Co-branded Card" refers to the plastic card, which may be used as a loyalty card and a credit card and to which specific benefits may be linked.
  • "Alitalia BusinessConnect," "BusinessConnect" or "ABC" identifies the MilleMiglia Program section dedicated to Companies (as defined below).
  • "Company" refers to a legal entity, single-member companies, VAT number holders, professional, sports or religious associations.
  • "Administrator" refers to the Company’s contact person.  
  • "Company Code" refers to the code assigned to the Company for its participation in Alitalia BusinessConnect for earning Miles with Alitalia flights.
  • "BusinessConnect MilleMiglia Code" refers to the code assigned to the Company to manage Miles, earn Miles with Commercial Partners and claim Rewards.
  • "PIN" (Personal Identification Number) refers to the secret personal code that allows Members and Companies to access the dedicated Program section and other online services on the website www.alitalia.com.
  • “Username and Password” refers to the login credentials to the Alitalia website section reserved to the MilleMiglia Program and to Alitalia BusinessConnect; they are chosen by MilleMiglia Members and Companies in compliance with the security criteria described on the website www.alitalia.com.
  • "General Conditions of Carriage (or GCC)" refers to the conditions of the contract governing the provision of air transport services of passengers and baggage by Alitalia, which may be viewed on the website www.alitalia.com.
  • "Itinerary receipt" refers to a document certifying the issue of an electronic ticket (known as an "e-ticket").
  • "MilleMiglia Member Services" refers to the telephone service for Members to obtain information, make bookings and obtain tickets, Rewards and assistance.
  • "BusinessConnect Customer Services" refers to the telephone service for Companies to obtain information, make bookings and obtain tickets, Rewards and assistance.
  • “Cash&Miles” refers to the Reward allowing to use the miles to get discounts on the applicable fare or to pay the whole price of tickets issued by Alitalia.
  • “Upgrade” refers to the Reward allowing to be moved to a higher class than the purchased one.
  • "MilleMiglia Rewards Catalogue" refers to the online rewards catalogue that will be available on the dates indicated on the website www.alitalia.com to allow Members and Companies to use Miles earned to claim products and services other than Award Tickets, Upgrades and Cash&Miles.
  • “Jakala S.p.A.” refers to the company with registered office in Milan (MI) authorised by the Promoters to manage the MilleMiglia Rewards Catalogue.
  • "Points International Ltd." or "Points.com" refers to the company based in the Province of Ontario, Canada, authorized by the Promoters to manage the assignment and transfer of Miles when Rewards are claimed.
  • “Additional Services” or “Ancillary” means additional goods and services supplied by Promoters, available on flights operated by Alitalia that must be paid by the Member.
  • "Partner" refers, alternatively, to an airline, company or organization that carries out activities other than air transport (also defined, in this case, as Commercial Partner), which is associated with the Program and listed in Appendix A.
  • “Freccia Alata Plus per Sempre Card” refers to the acknowledgment of unlimited membership to the Freccia Alata Plus Club, under the terms of these Regulations and in compliance with the terms and conditions specified on the website www.alitalia.com and/or in the Program Communications.
  • “Earn Miles Tables” refers to the tables available on the website www.alitalia.com showing the Miles that can be earned by flying with Alitalia and with its Partner Airlines.  
  • “Spend Miles Tables” or “Award Tables” refers to the tables available on the website www.alitalia.com showing the Miles needed to redeem Rewards with Alitalia.
  • “Multicarrier Table” refers to the table available on the website www.alitalia.com showing the Miles needed to obtain Multicarrier reward tickets that allows booking OF flights with Partner Airlines and itineraries combined by both Alitalia and its Partner Airlines or by Partner Airlines.
  • “Leg” refers to the distinct section composing each travel itinerary (one take-off and one landing for each leg).

 

1.2 Terms used in the singular have the same meaning in the plural and vice versa.

 

1.3 Members' or Companies' participation in the Program is free of charge and subject to acceptance of these Regulations. By joining the Program, Members or Companies, through their Administrators, accept these Regulations in full and any changes to them.

 

1.4 The Promoters reserve the right to modify at any time, in full or in part, the present Regulations, the terms and conditions of participation in the Program, the Rewards, the “Earn Miles” and “Spend Miles” Tables, the system for earning Qualifying Miles, and the participation of any Program Partner. Any change or addition will be communicated promptly to Members and Companies through the website www.alitalia.com and/or through Program Communications. Members and Companies do not have the right to claim any refund or compensation from the Promoters with regard to changes required by law or otherwise in compliance with applicable rules.

 

1.5 Further information on the Program may be obtained via the MilleMiglia section of the website www.alitalia.com or by phoning the MilleMiglia Member Services (for Members) or the BusinessConnect Customer Services (for Companies) on the numbers specified on the website www.alitalia.com and/or in the Program Communications.

 

ART. 2 – BENEFICIARIES

 

Beneficiaries of rewards are all end consumers, i.e. natural and legal persons, Members and Companies, that purchase goods and services offered within the MilleMiglia Program in accordance with the conditions set forth in the present Regulations or in compliance with the terms and conditions specified on the website www.alitalia.com and/or in the Program Communications.

 

ART. 3 – CONDITIONS OF MEMBERSHIP AND PARTICIPATION FOR MEMBERS

 

3.1 All natural persons of at least 14 years of age who are paying passengers on flights with Alitalia and/or with Partner Airlines and/or who have bought goods and services from the Promoters and/or Partners, are eligible to participate in the Program. The validity of the registration is subject to PROVIDING a postal address (which will also be considered by the Promoters as the Member's place of residence solely for the purposes of participation in targeted promotional initiatives) to which the MilleMiglia Card will be sent, and PROVIDING a personal e-mail address, to which the MilleMiglia Program communications will be sent. Registration of dependent minors is subject to the express approval of their parents or PERSONS with parental authority and is under their responsibility.

 

3.2 To join the Program, you must register on the website www.alitalia.com or through the other channels communicated by the Promoters from time to time. Registration to the MilleMiglia Program requires that these Regulations have been read and accepted in full. With regard to membership of one of the Co-branded Cards, which require registration to the Program, registration will be possible by filling out a special form containing personal details to be sent to the Promoters or financial Partners who promote the Card.

 

3.3 Each registration is made under the name of a single Member and requires the Member to provide his/her own personal information and to notify any changes thereof via the website or by contacting the MilleMiglia Member Services. Members ensure the accuracy of all information provided to the Promoters and are solely responsible for it. It is not possible to register more than one person under the same personal numerical code or the same account. If multiple codes or accounts are registered to the same Member, the Promoters will, prior information to the Member, transfer the balance of the Miles earned to a single account and close the other accounts. In such a case, if Miles relating to the same flight/service have been credited to multiple accounts in the name of the same Member, they will be credited exclusively to one valid account.

 

3.4 Upon registration, Members will be given a personal numerical code (the MilleMiglia Code), which shall be provided whilst booking flights and checking in at the airport in order to have the exact number of Miles credited. The MilleMiglia Code identifying each Member corresponds to an account to which earned Miles will be credited: (i) resulting from flights actually taken with Alitalia (i.e. "flown"), using paid air tickets (not Award Tickets), (ii) resulting from flights actually taken with Partner Airlines using paid air tickets (not Award Tickets), (iii) resulting from the use of goods and/or services provided by the Promoters, and (iv) from the purchase of products and the use of goods and/or services provided by other Partners, in accordance with the terms and conditions set out on the website www.alitalia.com and/or in the Program Communications.

 

3.5 Upon first login to the Alitalia website section reserved to the MilleMiglia Program, Members will be asked to generate their credentials (username and password) required to view information in their personal area. Furthermore Members will receive, via their own e-mail address, the PIN needed to access some of the services provided by the MilleMiglia Member Services, as well as the specific instructions for doing so. Members bear sole responsibility for the confidentiality of their own credentials and PIN and the Promoters will not be liable in any way for their fraudulent use.

 

3.6 Members will be provided with the MilleMiglia Card bearing their personal data and the MilleMiglia Code after their first flight with Alitalia and/or Partner Airlines, and/or other activity they carry out with Commercial Partners. The MilleMiglia Card bears the Member's name and may only be used by its holder. The Card remains the property of the Promoters and must be returned if requested by them or if the Member withdraws from the Program.

 

3.7 In the event that the MilleMiglia Card is lost or stolen, the Member must notify the MilleMiglia Member Services promptly. The MilleMiglia Member Services may then re-issue the card or close the corresponding account and open a new account to which all Miles earned will be transferred. In such an event, the Member will receive a new MilleMiglia Code and a new MilleMiglia Card. To obtain a new PIN, Members will have to use the specific online request function available on the website www.alitalia.com. Upon first login, Members will have to set new credentials (username and password). However, the Promoters will not be responsible for any fraudulent use of the lost or stolen MilleMiglia Card. Members will have the PIN sent again to the e-mail address provided in their profile. To this end, Members should always keep their personal profile and e-mail address up to date. For security reasons, when the PIN has been retrieved, Members should change it using the information update function available on the website www.alitalia.com. If Members cannot use this function or do not receive the PIN requested, they may contact the MilleMiglia Member Services, which will provide the necessary assistance.

 

3.8 In the event that the MilleMiglia Card is damaged, Members may request a duplicate card to the MilleMiglia Member Services. The duplicate card will be sent to the postal address provided in the Members’ profile.

 

3.9 Each Member's accounts is personal and in their name, meaning that Members cannot have or use Miles earned by any other person, including any heirs. In the event of the death of the Member, his/her heirs are invited to send the related documentation in order to allow the cancellation of the registration and the MilleMiglia membership card.

 

3.10 The Promoters reserve the right to offer promotional initiatives to specific groups of customers. By participating in such promotional initiatives, Members may receive a number of benefits in addition to those provided for by the Program.

 

3.11 Program Members may also subscribe to the "Social Login" service, which gives them access to all MilleMiglia services using the access credentials of their favourite social network. The personal data provided when subscribing to the service is collected and recorded by the Promoters in paper, electronic and/or computer and/or telematic formats and is protected and processed via appropriate means for ensuring security and confidentiality in accordance with the provisions of Italian Legislative Decree no. 196 of 30 June 2003, as amended by Italian Legislative Decree no. 101 of 10 August 2018 (Privacy Code) and by EU Regulation 2016/679 (GDPR).

 

3.12 The Promoters reserve the right to deny Program participation to those who do not meet the requirements set out in these Regulations or to exclude them from the Program if failure to meet the above-mentioned requirements is subsequently revealed. If registration to the Program or participation in it should contravene the applicable provisions of the Regulations, the Promoters reserve the right to revoke the Member's registration and to cancel the Miles earned that have yet to be redeemed at the time the revocation is communicated, as well as to cancel any Rewards already obtained but not yet redeemed.

 

3.13 Members who were registered on previous MilleMiglia Programs shall continue by right to be registered to the new Program, without prejudice to their right to request cancellation. Members may leave the Program at any time in accordance with the conditions set forth in Article 13 of these Regulations. In such a case, Members will be able to use the Miles earned to that point to claim a Reward; any residual Miles will be cancelled at the time of withdrawal.

 

ART. 4 – MILES FOR MEMBERS

 

4.1 Miles are the basic calculation unit used by the Promoters for the Program. Members earn Miles on the Airline's flights and on those of the Program Partner Airlines, as well as when purchasing the goods and services of the Promoters and their Commercial Partners. Members earn Miles on all flights operated by SkyTeam Airline carriers, including code-sharing flights, and on Alitalia code-sharing flights with other Partner Airlines. Code-sharing flights operated by Alitalia and/or other Partner Airlines in association with airlines that are not Program Partners do not entitle Members to earn Miles.

 

4.2 The number of Miles earned from flights is calculated on the basis of (i) the IATA TPM (Ticketed Point Mileage) or (ii) on the fixed number of Miles established by the Program between the point of departure and arrival of the specific flight, (iii) on the basis of the booking class used, and (iv) the type of fare chosen, that indicates the cost level of the flights. For multi-leg flights, Miles are credited in relation to individual legs, calculated as for the above. The number of Miles credited is specified in the Earn Miles Tables available on the website www.alitalia.com and/or in the Program Communications, which are in force at the time the ticket for each leg is used. The content of these tables is only valid for the period specified on the website www.alitalia.com. The services provided and the products offered by Partners that are eligible for Miles are specified on the website www.alitalia.com and/or in the Program Communications.

 

4.3 To have Miles credited automatically, Members must provide their MilleMiglia Code when booking flights and must show their MilleMiglia Card when checking in at the airport. It may not be possible to credit Miles automatically at some airports. If Miles are not credited automatically, Members are entitled to a Crediting of Missing Miles by submitting a request within four (4) months of taking the flight to which the Miles refer, as specified on the website www.alitalia.com and/or in the Program Communications. If the services or products of a Commercial Partner are used, Members must provide their MilleMiglia code when booking the service or purchasing the product. If Miles are not credited for a service or product offered by a Partner, it will be necessary to contact the Partner's customer center directly.

 

4.4 In the event that Members are also registered with another Partner Airline's loyalty Program and fly with one of those Airlines, they will not be able to have Miles credited to the account of that Program as well as to the account of the MilleMiglia Program. If the Promoters establish that a Member has fraudulently obtained duplicate Miles, they will cancel the illegitimately credited Miles, exclude the Member from the Program, cancel any Rewards already obtained but not yet used, and will claim compensation for any damages suffered.

 

4.5 In the event that Members are registered with another Partner Airline's loyalty program and have earned Miles on their MilleMiglia Program account, under no circumstances may they have Miles transferred on their account with the other Partner Airline and/or vice versa.

 

4.6 Any tickets purchased but not used are not eligible for Miles. Miles due for using air transport services are credited to the Member's account only after the flights have been actually taken.

 

4.7 The purchase of Ancillary services available on flights operated by Alitalia entitles the Members to earn miles, if specifically indicated in the MilleMiglia section of the website www.alitalia.com.

 

4.8 Any flights purchased by Members but used by others are not eligible for Miles.

 

4.9 The purchase and transfer of Miles between different accounts is not permitted except where expressly provided for in these Regulations and shown on the website www.alitalia.com and/or in the Program Communications.

 

4.10 The Promoters reserve the right to undertake promotional initiatives or enter into specific agreements through which Miles may be awarded on different grounds and in addition to those provided for in these Regulations. Any such initiatives will be communicated through the website www.alitalia.com and/or through the Program Communications.

 

4.11 Miles obtained from using Commercial Partner services or products are governed by the rules communicated by these Partners, which are usually posted on their websites (see the links in Appendix A).

 

4.12 Miles may not be earned with flights taken using Award Tickets.

 

4.13 Miles may not be earned on some special fares and/or booking classes on the Airline's flights and/or Promoters' services and products and/or Partners’ services or products with particularly discounted rates/prices. The Promoters do, however, reserve the right to award Miles for these special rates/prices during specific promotional campaigns, of which Members will be suitably notified.

 

4.14 Miles may not be earned and the benefits of Exclusive Club membership may not be received from flights flown free of charge or with discounts of over 40% on the applicable fare (excluding taxes and supplements) and/or identified by discount codes ID and AD. Any Miles credited from these flights will be cancelled.

 

4.15 Miles will not be credited for flights taken with airlines that are not Program Partners, even if originally booked through the Airline, or for a ticket issued for the Airline. However, if one of the Airline's flights is cancelled within 36 (thirty-six) hours of departure and the flight is rebooked with an airline that is not a Program partner, the Member will still be entitled to earn the Miles of the originally booked flight.

 

4.16 Charter flights are not eligible for Miles.

 

4.17 Program Partners are the only parties responsible for the conditions for awarding Miles following the use of their services or the purchase of their products and the related credit. Members who wish to use Partner services or products are required to check current applicable conditions with the Partners. The Promoters assume no liability for services or products offered by their Partners. Any related complaints must be addressed directly to the Partners.

 

4.18 Miles must not be traded by Members nor auctioned or converted into cash. The brokering of the purchase or sale of Miles, the transfer of Miles, and the purchase of Miles are also forbidden, except where expressly provided for in the Program regulations published on the website www.alitalia.com and/or in the Program Communications. In this regard, to enable Members to reach the number of Miles needed to obtain Program Rewards, Members who have duly registered to the Program may buy, give or transfer Miles for themselves or for other registered Members by going to the MilleMiglia section of the website www.alitalia.com, where they will have access to the portal of Points International Ltd.

 

4.19 Members may not sell or trade their Miles in any way, except where expressly provided for in these Regulations and specified on the website www.alitalia.com and/or in the Program Communications. Similarly, Members may not sell or trade the advantages and benefits obtained through the Program, except where expressly provided for in these Regulations and specified on the website www.alitalia.com and/or in the Program Communications.

 

4.20 Miles earned by Members are detailed on their statements, which may be viewed on the website www.alitalia.com. Members are responsible for checking their own statements. Any complaints will be accepted only if they refer to activities in the month prior to the date of the complaint. The statement is considered to have been approved one month after the last activity. In any event, the Promoters reserve the right to not award or to cancel Miles that are mistakenly credited at any time.

 

4.21 In the event of a free upgrade to a higher class, awarded by the Airline or one of the Partner Airlines for operational reasons or obtained with the initiative “Get an Upgrade”, Members will be credited for the Miles according to the travel class shown on the original ticket rather than the class actually flown.

 

4.22 After a 24 (twenty-four) month period, during which the Member has not carried out any activities that earn Miles, the Miles will be considered expired and the Promoters will cancel them from the Member's account. Members are responsible for checking the expiration date of their own Miles. The Promoters are not required to communicate the cancellation of Miles pursuant to the above provisions.

 

4.23 If after five years from the date when the account was opened there is no activity registered to the Member's card, the Promoters reserve the right to cancel the Member's account. The Member will have the right to re-register to the MilleMiglia Program at any time.

 

4.24 This Rewards Program allows Miles to be earned up to the expiry on 31 December 2020. Rewards can be requested by the Member until 31 January 2021 and will be awarded to the rightful owner at the same time, with the exception of any Rewards that must be delivered to the Member's home, in which case the terms and conditions specified on the pages relating to such initiatives on the website www.alitalia.com will apply.

 

ART. 5 – MILES EARNED FOR FLIGHTS TAKEN BY MEMBERS' CHILDREN

 

5.1 Members with children between 2 and 13 years of age may earn Miles on their own account for their children’s flights that have AZ code shown on tickets.

 

5.2 Each child between 2 and 13 years of age may be linked to the MilleMiglia Code of one parent only, with the prior agreement and authorization of the other parent.

 

5.3 Each Member may also, as a parent, have more than one child linked to their account. An identification code is assigned to each child linked to their parent’s account. To have the Miles credited when the child takes the flight, Members must provide the child’s identification code when checking in.

 

5.4 To activate this initiative, parents must fill out the specific form available on the website www.alitalia.com. It can take up to thirty (30) days to assign the child's identification code and activate the promotional initiative in the system while the necessary checks are carried out. If the e-mail address provided by the Member at the time of registration is different from the address held in the Member’s personal profile, the latest e-mail address provided will replace the previous address.

 

5.5 The Miles that the child earns for each single flight will only be credited to the account of the parent (Member) that the child is linked with, and only for flights taken after the identification code assigned to the child has been provided, and according to the MilleMiglia Program regulations in force at the time of the flight, up to a maximum of 100% of the Miles flown (= base Miles), even if the fare has a higher mileage value. Miles may not be earned for flights taken by children with promotional fares that would have a mileage value of up to 100 Miles.

 

5.6 Miles earned with flights taken by children are never Qualifying Miles that may be used to join or renew membership of the Exclusive Clubs.

 

5.7 Parents may not earn promotional Miles on flights flown by their children. The children's flight activities are not included in any promotional initiative proposed or launched by the MilleMiglia Program and/or by the Promoters unless expressly specified otherwise.

 

5.8 Miles are credited to the parent's account whether the child flies unaccompanied, with the parent or with a third party. If Miles are not credited, a Crediting of Missing Miles may be requested, as provided for in these Regulations.

 

5.9 Once the child turns 14 years of age, the link with the parent's MilleMiglia account will automatically expire. The parent or person with parental authority may register the child on the Program by providing the child's identification code for their first activity. From then on, the child's identification code will become his/her own MilleMiglia Code and Miles will be credited directly to his/her account.

 

5.10 For anyone under 18 years old, registering to the MilleMiglia Program and providing personal data is subject to the consent and responsibility of parents or of persons with parental authority.

 

5.11 The Promoters decline all responsibility for any false information provided by Members, punishable pursuant to Articles 483, 495, and 496 of the Italian Penal Code and applicable laws.

 

ART. 6 – EXCLUSIVE CLUBS FOR MEMBERS

 

6.1 Achieving membership of and participating in the Exclusive Clubs is reserved to Members (natural persons) and not to Companies. Members who earn the required threshold of Qualifying Miles or Qualifying Flights specified on the website www.alitalia.com and/or in the Program Communications are automatically registered to the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club, free of charge. Qualifying Miles may be obtained from 1 January to 31 December of each year of the Program by taking flights with the Airline or SkyTeam Airlines or other Partner companies, where expressly indicated. Exclusive Club membership involves the Promoters granting the benefits and advantages specified on the website www.alitalia.com and/or in the Program Communications. The Promoters reserve the right to modify these benefits and advantages at their sole discretion for the duration of the Rewards program, duly notifying Members well in advance. The Promoters reserve the right to modify or revoke the status of "Freccia Alata Plus Per Sempre" Member for both new and existing Members, giving Members at least six (6) months' notice. In addition to the above, the Promoters reserve the right to allow particular Member categories to participate in the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club or for specific promotional initiatives.

 

6.2 Registration to the Ulisse, Freccia Alata and Freccia Alata Plus Clubs is valid until 31 March of the second year after the year in which the Qualifying Miles were earned or the Qualifying Flights were taken for the granting of membership status, except when a different date is expressly specified relating to specific promotional initiatives.

 

6.3 The Qualifying Miles needed to access the Exclusive Clubs simply represent the reference threshold for entry to the Club, which does not affect the option to use the Miles earned for claiming Rewards as the Qualifying Miles are not deducted from the Member's account at the time of access to the Exclusive Club, unless otherwise stated in relation to specific promotional initiatives.

 

6.4 Member status of the Ulisse, Freccia Alata or Freccia Alata Plus Clubs is granted from the month following the acknowledgment of the necessary Mile threshold being reached in the Program management systems.

6.5 It is possible that Ulisse, Freccia Alata or Freccia Alata Plus Club status may not be assigned to a Member if his/her account is in the phase of revision or if the Member is subject to a flight prohibition or if the Miles or the Qualifying Flights were obtained by violating the conditions of these Regulations.

 

6.6 The benefits associated with the Ulisse, Freccia Alata and Freccia Alata Plus Club status are not granted to Members of the MilleMiglia Program in the cases provided for in Article 4.14.

 

ART. 7 – CONDITIONS OF MEMBERSHIP AND PARTICIPATION FOR COMPANIES

 

7.1 Companies with registered office or domicile in Italy or in a country listed in the enrolment form published on the website www.alitalia.com and/or in the Program Communications —with the exception of travel agencies, tour operators and companies that already entered into a commercial agreement with Alitalia — which travel by air via purchased Alitalia flights, may take part in BusinessConnect. The validity of the registration is subject to communication of the Company’s information (VAT number or other equivalent identification number, postal address and e-mail address) and of the account Administrator’s information (full name, date of birth and e-mail address) for the BusinessConnect Program correspondence.

 

7.2 The Administrator is the Company's contact person, who must be specified during the registration stage. The Administrator will manage the Company's account and will receive all communications from BusinessConnect to the Company.

 

7.3 To join BusinessConnect, it is necessary to register in the dedicated page of the website www.alitalia.com or to use other channels communicated by the Promoters from time to time. Registration to the Program requires that these Regulations have been read and accepted.

 

7.4 Upon registration, the Company’s Administrator will be given two numerical codes: a Company Code to earn Miles with Alitalia tickets and a MilleMiglia BusinessConnect Code to manage the account, earn Miles with Commercial Partners, and claim Rewards. The MilleMiglia BusinessConnect Code identifying each Company corresponds to an account to which earned Miles will be credited from flights purchased and taken with Alitalia or Airline Partners (i.e. "flown") using paid air tickets, in accordance with the terms and conditions stated on the website www.alitalia.com and/or in the Program Communications, or after purchasing products or services from other Partners, in accordance with the terms and conditions stated on the website www.alitalia.com and/or in the Program Communications. To earn Miles for flights taken, the Company Code must be provided when booking and purchasing the flight.

 

7.5 The Administrator, specified during the registration stage as the Company's representative, will also be sent, via the e-mail address provided, all instructions to request the PIN needed to log in to the section reserved to Companies on the website www.alitalia.com and to access some of the services provided by the BusinessConnect Customer Services. Upon first login, the Administrator will be asked to generate the credentials (username and password) required to access the Alitalia website section reserved to Alitalia BusinessConnect.

The Administrator bears sole responsibility for the confidentiality of the Company's credentials and Promoters will not be responsible in any way for their fraudulent use.

 

7.6 If the PIN is lost, the Administrator may retrieve it using the specific function on the website www.alitalia.com. The Administrator should keep the e-mail address given on behalf of Company up to date at all times for this purpose. For security reasons, when the PIN has been retrieved, the Administrator should change it using the specific information update function on the website www.alitalia.com. The Administrator should also change the PIN on a regular basis, using the specific information update function on the website www.alitalia.com. If the Company, via the Administrator, cannot use this function or does not receive the PIN requested, it can contact the BusinessConnect Customer Services, which will provide the necessary assistance.

 

7.7 Each registration is made under the name of a single Company and requires the Company to provide its data and to notify any changes thereof by contacting the BusinessConnect Customer Services. The Company ensures the accuracy of all information provided to the Promoters and is solely responsible for it. It is not possible to register several Companies under the same MilleMiglia BusinessConnect Code or the same account. If multiple codes or accounts are registered to the same Company, the Promoters will close the account with the fewest Miles earned.

 

7.8 The Promoters reserve the right to deny Program participation to Companies that do not meet the requirements set out in these Regulations at the time of registration or to exclude them from the Program, cancelling the Miles earned but not yet redeemed at the time the revocation is communicated, as well as to cancel any Rewards already obtained but not yet redeemed, if failure to meet the above-mentioned requirements is revealed following checks by the Promoters. Such checks, intended to ensure compliance with these Regulations and uncover any fraud, may be made at any time and without informing the Administrator in advance.

 

7.9 Companies that were registered to previous MilleMiglia Programs shall continue by right to be registered to the new Program, without prejudice to their right to request cancellation. Companies may leave BusinessConnect at any time. In such a case, Companies will be able to use the Miles earned to that point to claim a Reward; any residual Miles will be cancelled at the time of withdrawal. Request for withdrawal from BusinessConnect must be made by the Administrator via e-mail in accordance with the conditions set forth in Article 13 of these Regulations.

 

ART 8 – MILES FOR COMPANIES

 

8.1 Miles are the basic unit of calculation used by the Promoters for BusinessConnect. Companies earn Miles by buying Alitalia tickets (055 stock tickets) and taking flights with AZ code operated by Alitalia or flights operated by Alitalia Partner Airlines and booked in the aircraft partition dedicated to Alitalia seats (booking with AZ flight code), as well as when purchasing goods and services of Commercial Partners, as referred to in Appendix A, available on the website www.alitalia.com.

 

8.2 The number of Miles earned by a Company for all flight activities is calculated using a multiplier of 7 Miles for each euro spent and flown, excluding taxes ("taxes" refers to airport and security taxes, service fees as well as VAT if applicable). The Promoters reserve the right to communicate improved promotions at specific periods of the year. The calculation is carried out based on individual flights bought by the Company and flown by the holder or by the Company's employees/associates, provided that the Company Code is provided when the flight is booked and purchased. Miles earned are calculated on the basis of the amount spent, divided into each individual leg flown with Alitalia or with Partners, applying the valid multiplier at the time of the flight. For all tickets bought in a currency other than the euro, the official exchange rate used by the Airline will apply.

 

8.3 If the Company Code is not provided at the time of booking, Miles will not be earned and the Company will not be entitled to Crediting of Missing Miles, unless stated otherwise in the Program regulations published on the website www.alitalia.com and/or in the Program Communications.

 

8.4 Miles may not be earned on tickets bought by the Company and not used. Miles earned for using air transport services are credited to the Company’s account only after the flights are taken, according to the timings and conditions specified on the website www.alitalia.com and/or the Program Communications.

 

8.5 In addition, Miles may not be earned on the following: flights taken with award tickets, charter flights, flights with dedicated group fares, flights flown free of charge or with discounts of over 40% on the applicable fare (excluding taxes and supplements) and/or identified by discount codes ID and AD. Any Miles credited from these flights will be cancelled.

 

8.6 Miles may not be earned on some special fares and/or booking classes on the Airline's flights and/or Promoters' and/or Partners' services and products with particularly discounted rates/prices. The Promoters do, however, reserve the right to award Miles for these special rates/prices during specific promotional campaigns, of which Companies will be suitably notified.

 

8.7 If the services or products of a Commercial Partner are used, the Company must provide its MilleMiglia BusinessConnect Code when booking the service or purchasing the product. If Miles are not credited for a service or product offered by a Partner, it will be necessary to contact the Partner's customer center directly.

 

8.8 Miles obtained after using Commercial Partners’ services or products are governed by the rules communicated by these Partners, which are usually posted on their websites (see the links in Appendix A).

 

8.9 Program Partners are the only parties responsible for the conditions for awarding Miles following the use of their services or the purchase of their products and the related credit. Companies that wish to use Partner services or products are required to check current applicable conditions with the Partners. The Promoters assume no liability for services or products offered by the Partners. Any related complaints must be addressed directly to the Partners.

 

8.10 Miles may not be traded by Companies nor auctioned or converted into cash. The brokering of the purchase or sale of Miles, the transfer of Miles and the purchase of Miles are also forbidden, except where expressly provided for in the Program regulations published on the website www.alitalia.com and/or in the Program Communications.

 

8.11 Miles earned by Companies are detailed on their statements, which may be viewed on the website www.alitalia.com. The Administrator is responsible for checking the Company's statements. Any complaints may be accepted only if they refer to activities in the month prior to the date of the complaint. The statement is considered to have been approved one month after the last activity. In any event, the Promoters reserve the right to not award or to cancel Miles that are mistakenly credited at any time.

 

8.12 It is understood that any tax charged that may in any way be connected with the use of tickets or other rewards are the exclusive responsibility of the Companies.

 

8.13 The Promoters reserve the right to undertake promotional initiatives or enter into specific agreements through which Miles may be awarded on different grounds and in addition to those provided for in these Regulations. Any such initiatives will be communicated through the website www.alitalia.com and/or through the Program Communications.

 

8.14 This Rewards Program allows Miles to be earned until 31 December 2020, unless otherwise notified on the website www.alitalia.com and/or through the Program Communications. Rewards may be claimed by Companies until 31 January 2021 and will be awarded to the rightful owner at the same time, with the exception of any Rewards that must be delivered to the Company's registered office, in which case the terms and conditions specified on the pages relating to such initiatives on the website www.alitalia.com will apply.

 

ART. 9 – REWARDS

 

Miles earned through the Program may be used by Members and Companies to claim the Rewards indicated below. The only person entitled to claim Rewards is the Member (natural person) and the Administrator, for Companies.

 

 A – AWARD TICKET

9.1 Members (or the Administrator, for Companies) may request an air ticket as a reward (Award Ticket) on flights operated by the Airline or flights operated by Program Partner Airlines. Award Tickets are not provided on code-share flights operated by airlines that are not Program Partners. Any other information relating to eligible flights and other Rewards is provided on the website www.alitalia.com and/or in the Program Communications. Award Tickets may be requested for Economy, Premium Economy and Business/Magnifica classes.

 

9.2 Award Tickets are valid for twelve (12) months from the date of issue, which cannot be extended under any circumstances.

 

9.3 Award Tickets may be obtained:

 

  1. By using Miles earned and a payment contribution (corresponding to the value of taxes and supplements), as specified on the website www.alitalia.com.
  2. By using Miles alone for the entire value amount of the reward (corresponding to the rate, taxes and supplements) as specified on the website www.alitalia.com.

 

9.4 Destinations for which and procedures through which Award Tickets may be claimed and the number of Miles needed for the value of the fare for each destination and each service class are shown in the specific Award Tables, which may be viewed on the website www.alitalia.com (Alitalia Award Table and Multicarrier Award Table).

 

9.5 The payment contribution or number of Miles needed for the value of Award Ticket taxes and supplements vary depending on when the ticket was issued, the pre-selected departure and destination airports, and the operating carrier. These are provided online when requesting Award Tickets on the website www.alitalia.com or through the MilleMiglia Member Services (or through the BusinessConnect Customer Services for Companies).

 

9.6 Award Tickets may be awarded to Members or to other people specified by Members (for Companies, people specified by the Administrator). Award Tickets may not be traded or sold.

 

9.7 After earning the required number of Miles, Members (or the Administrator, for Companies) may book and issue an Award Ticket by visiting the MilleMiglia section of the website www.alitalia.com or by contacting the MilleMiglia Member Services (or, for Companies, the BusinessConnect Customer Services), specifying that the booking relates to a Reward. Rewards-related bookings cannot be made through the Airline's travel agencies or ticket desks or through third-party travel agencies.

 

9.8 Bookings will be automatically cancelled if the Award Ticket is not issued within the time limit specified by the MilleMiglia Member Services (or, for Companies, by the BusinessConnect Customer Services) at the time of booking.

 

9.9 Award Tickets requested by telephone from the MilleMiglia Member Services (or the BusinessConnect Customer Services, for Companies) will be sent electronically. Any payment contribution must be paid by credit card.

 

9.10 Upon issue of the Award Ticket, notification that the miles have been used will be sent to the e-mail address provided in the profile of the Member who holds the account (for Companies, to the Administrator's e-mail address).

 

9.11 In the event that the Award Ticket is issued to a beneficiary or customer other than the MilleMiglia account holder, at the time of check-in the beneficiary must present the necessary documentation for the Award Ticket: travel document, a personal identification document, a written proxy signed by the Member account holder (or by the Administrator for Companies), and photocopies of the Member account holder's (for Companies, the Administrator's) identification document and MilleMiglia Card.

 

9.12 Seats on board Airline flights that are reserved for Award Ticket beneficiaries are limited and availability of Awards may vary depending on dates, seasons and destinations. The Promoters guarantee that a minimum of two (2) Reward seats will be available once the sale of seats on the flight commences until all seats are sold. Availability of Award seats on Partner Airline flights is the responsibility of the Partner Airline and not the Promoters.

 

9.13 For each Award Ticket, a maximum of two (2) layovers (transits) at intermediate airports between the points of origin and destination are permitted if the travel itinerary involves Alitalia flights only, while four (4) layovers (transits) are permitted if the itinerary involves at least one Partner Airline. Requested stops (stopovers) are not permitted. In the event of a stopover, two different Award Tickets must be issued.

 

9.14 Beneficiaries of specific fare discounts (e.g. minors, students, pensioners, etc.) are not entitled to any reduction of the number of Miles required for Award Tickets.

 

9.15 Under no circumstances will Miles spent on Award Tickets be credited back to a Member's (or Company's) account, unless the Award Ticket is not used, either in full or in part, due to causes that are attributable to Alitalia and without prejudice to the provisions in the applicable regulations on passenger rights available on the website www.alitalia.com/it_it/volare-alitalia/mondo-alitalia/diritti-dei-passeggeri.html.

In any case where the Award Ticket is not used, or is partially used, Members (for Companies, the Administrator) may request that the Miles used for the value of taxes and supplements or payment contributions be credited back to them.

 

9.16 The Promoters reserve the right to issue promotional Award Tickets with a limited validity of less than twelve (12) months. Expired Award Tickets cannot be replaced or changed.

 

9.17 Changes to Award Tickets (in terms of date/time, destination, beneficiary and/or itinerary and/or carrier) may be made, as long as they occur within the Award's period of validity (if the beneficiary changes, the previously assigned seat cannot be guaranteed). Changes shall be made in return for a cash fee or a deduction in Miles (the relevant amount can be found on the website www.alitalia.com) if required by the type of Reward. If a change in itinerary results in residual Miles, these will be lost and will under no circumstances be refunded to the Member (or Company). Any changes must be made by the MilleMiglia Member Services (or by the BusinessConnect Customer Services, for Companies); any changes made by other offices of the Promoters, the Airline's or third-party travel agencies or other airlines are not permitted.

 

9.18 Changes to itineraries and/or the beneficiary of a partially used travel document can only be made by paying a fee, as specified on the website www.alitalia.com, which will require the reimbursement of Miles from the return flight(s) that are not used and the issue of a new corresponding one-way Award based on the applicable Award Table.

 

9.19 Rewards may not be used on airlines other than those specified on the ticket.

 

9.20 No changes to the beneficiary may be made and no reimbursement is permitted if an Award Ticket is issued and the death of the MilleMiglia Member holding it shortly follows.

 

9.21 The current Alitalia Conditions of Carriage for Passengers and Baggage apply to the rules on carrier liability in relation to flights operated for the redemption of Awards (available on the website www.alitalia.com).

 

9.22 The approximate value of individual Awards is determined based on air fares in effect at the time the Awards are issued.

 

B – SERVICE CLASS UPGRADES (FOR TICKETS OF PAYING PASSENGERS)

 

9.23 As a Reward, Members (for Companies, the Administrator) may also request a travel class upgrade for tickets purchased for flights (individual legs) operated by the Airline. However, the upgrade depends on the actual availability of Reward seats on board in the superior class. These seats are limited in number. The procedures and the booking classes that allow for an upgrade and the mileage necessary to obtain an upgrade are specified on the specific pages of the website www.alitalia.com and/or in the Program Communications. Upgrade requests can only be made once a ticket has been issued and within the specified time frame and according to the applicable procedure. The beneficiary of an upgrade may be the Member and/or a person holding a paid ticket indicated by the Member (or a person indicated by the Administrator). Waiting-list upgrades are not permitted. Miles used for upgrades are non-refundable and no changes to the itinerary and/or date/time and/or beneficiary are permitted for upgrades that have already been confirmed. In the event of an upgrade, the fare conditions of the ticket originally issued will remain valid. Miles credited for flights on which an upgrade was obtained correspond to the amount awarded for that flight in Economy class.

 

C – CHARITY

 

9.24 Members (or Companies) may use Miles earned to make donations to non-profit and charitable organizations, or to support social, artistic, cultural initiatives, among others, by following the instructions on the website www.alitalia.com and/or in the Program Communications. Donated Miles are non-refundable and will not be credited back to the Member's or Company's account or be available for reuse by the Member or Company under any circumstances. The times and procedures for using this Reward are specified on the website www.alitalia.com and should be checked by Members (or by the Administrator).

 

D – MILLEMIGLIA REWARD CATALOGUE

 

9.25 Members (or Companies) can use any Miles earned to claim Reward items and services specified in an online reward catalogue that could be made available on the website www.alitalia.com. The times of the initiative, catalogue rewards and procedures for use are specified and regulated on the website www.alitalia.com.

 

E – CASH&MILES, ADDITIONAL ALITALIA SERVICES, DISCOUNTS, COUPONS, VOUCHERS AND OTHER REWARDS

 

9.26 Cash&Miles is the initiative that offers the chance to use Miles, from a minimum of 5,000 miles, to obtain discounts on the purchase price of air tickets at the applicable fare on flights operated by Alitalia (code-share flights are not included) or to pay the whole price of tickets with Miles.

 

9.27 Any ticket issued with Cash & Miles is subject to all regulations governing the applicable fare chosen by the Member (or Administrator) during the purchasing stage, and must be used in accordance with the terms and conditions stipulated for this fare. Combining an Award Ticket with the Cash&Miles reward, or vice versa, is not permitted.

 

9.28 Miles can be earned on tickets issued with Cash&Miles, based on the booking class requested and in accordance with the Earn Miles Tables in force on the date of the flight.

 

9.29 Members (or Companies) may also use Miles earned to request additional services available on flights operated by Alitalia, such as extra baggage allowance, extra comfort seats and class upgrades. Additional services may be obtained free of charge using Miles corresponding to the total value for each service.

 

9.30 The additional services and information about the Miles needed to purchase them must be requested through the MilleMiglia Member Services (for Companies, the BusinessConnect Customer Services).

 

9.31 For all matters not expressly addressed in these Regulations, please see the Terms and Conditions of the initiatives, which are available on the website www.alitalia.com.

 

9.32 MilleMiglia coupons and vouchers are deemed to be Rewards.

 

9.33 The Promoters reserve the right to offer other Rewards or other opportunities to use Miles, giving the corresponding terms and conditions on the website www.alitalia.com. They also reserve the right to establish promotional initiatives for the awarding of Rewards or the use of Miles that have a limited duration or are reserved for Members with Exclusive Club membership or co-brand card holders.

 

ART. 10 – RULES OF CONDUCT AND SANCTIONS

 

10.1 Members' or Companies' participation in the Program is subject to compliance with all the conditions and rules of conduct specified in these Regulations.

 

10.2 In particular, Members and Companies are prohibited from behaving in a manner that is improper, indecent, disrespectful or offensive toward employees of the Promoters or the Program Partner Airlines, companies or other entities, or from any inappropriate behaviour on board an aircraft or in areas reserved for Members, or from refusing to follow instructions given by employees of the Airline or Program Partner Airlines, companies or other entities.

 

10.3 Members and Companies may not falsify or modify the information relating to their participation in the Program in any way, and may not issue false or misleading statements or provide false or misleading information in order to gain advantages they are not entitled to.

 

10.4 Members and Companies are forbidden any conduct censured by these Regulations. In particular, any form of sale of Miles is prohibited, except where expressly provided for in the Program Regulations.

 

10.5 The purchase or sale of Rewards, and the unauthorized use or acquisition of Rewards are also forbidden.

 

10.6 The Promoters reserve the right to carry out, at any time and without prior notice, checks on Members' and Companies' accounts, with particular focus on the correct earning of Miles, the use of these Miles and the use of Rewards based on Alitalia services or Partner services. The Promoters also reserve the right to claim any damages caused by the improper use of the card, Miles or Rewards.

 

10.7 The Promoters reserve the right to exclude Members or Companies from the Program, retain Cards, including the Freccia Alata Plus Per Sempre Card, and to cancel Miles earned that have not yet been redeemed at the time at which the exclusion is notified, and to cancel any Rewards already obtained but not yet used if Members or Companies fail to comply with all of the conditions in these Regulations and/or when their conduct does not conform to the Regulations or the law, the Conditions of Carriage of the Airline or Partner Airlines or, more generally, any other applicable rules or provisions or anything likely to cause damage to the Promoters or Partners. The Promoters also have the right to suspend the Member's or Company's participation in the Program, if objective evidence gives just cause, while they take the necessary time to investigate the case. While the investigations are ongoing, the Member or Company in question might not be permitted to use Miles or enjoy the benefits and services associated with the Program.

 

10.8 Any abuse or violation of the rules in these Regulations, fraud or misleading statements are subject to appropriate administrative and/or legal actions on the part of the competent governing authorities and the Promoters.

 

ART. 11 – PROGRAM PARTNERS

 

The list of Program Partners for Members and for Companies is provided in Appendix A of these Regulations and can be viewed on the website www.alitalia.com and/or in the Program Communications. Any change will be promptly communicated to Members and Companies by the Promoters, on the understanding that under no circumstances will the exclusion of a Partner from the list mean that Miles earned with the services provided by the Partner are lost.

 

ART. 12 – PROCESSING OF PERSONAL DATA

 

12.1 Alitalia and Alitalia Loyalty signed a joint controllers’ agreement on 9 July 2019, the extract of which is available here in order to define, in accordance with Article 26 of EU Regulation  2016/679 (“GDPR”), the processing of the personal data of Program Members. For further information, we suggest you read the privacy policy of the Program that is available here.

 

12.2 It is necessary to process personal data in order to manage each Member's participation in the Program, to assign their Awards and the other benefits associated with participating in the Program and with the ownership of the Card, to provide its related services according to the procedures specified in these Regulations, and to send notices of an institutional and service nature in line with the role of Member and any possible deadlines and/or benefits relating to the Program, as more fully described in the privacy policy relating to the Program available here. Personal data processing operations will also be dedicated to activities that assist with and/or are necessary for the management of BusinessConnect, as information may be collected relating to individual professionals, who are the owners of single-member companies, or to telephone numbers or addresses relating to the registered Company.

 

12.3 Alitalia has undertaken to carry out in favour of Alitalia Loyalty, either directly or using third-party suppliers, all the support and assistance services required for Loyalty's ordinary activities, that fall within the following areas: (i) Staff Support (purchasing, administration, tax, legal, corporate HR, finance, planning and control); (ii) General services; (iii) IT Support for HW/SW infrastructures, TLC, evolutionary platforms, Web and other digital channels, etc. For this reason, Alitalia Loyalty has appointed Alitalia to be its processor of the personal data that is disclosed to it and/or of which it becomes aware in relation to the aforesaid services, in accordance with Article 28 GDPR. Simultaneously, Alitalia has appointed Alitalia Loyalty to be its processor of the data that is disclosed to it and/or of which it becomes aware in connection with the newsletter activities performed by the latter on behalf of Alitalia, in accordance with Article 28 GDPR.

 

12.4 As specified in greater detail in the privacy policy available here, a Member may at any time exercise their rights under Articles 15 to 22 of the GDPR by sending a notice to the Alitalia Loyalty Data Protection Officer, Piazza Almerico da Schio no. 3, Palazzina Bravo, 00054 Fiumicino (RM) or by writing to the following email address: dpo.alitalialoyalty@alitalia.com, specifying, in each case, (i) their name and surname (ii) the number of their MilleMiglia card, (iii) the details of the request, without prejudice to their entitlement to exercise the aforesaid rights with regard to each Joint Controller.

If a Member believes that the processing of their personal data infringes the provisions of the GDPR, they have the right to make a complaint to The Italian Data Protection Authority, using the references available on the website www.garanteprivacy.it or to bring an action before the appropriate judicial authorities.

If a Member wishes to formulate requests relating to the operational management of their MilleMiglia profile, and to update the information contained therein or to request the cancellation of their membership to the Program, they can send a notice to the following email address: profilomillemiglia@alitalia.com, specifying (i) the number of their MilleMiglia card, (ii) the details of the request and providing (iii) a copy of a valid identity document.

 

ART. 13 – WITHDRAWAL FROM THE PROGRAM

 

13.1 To withdraw from the Program, Members, or the Administrator for Companies, must send a written request to the e-mail address profilomillemiglia@alitalia.com, including the following: (i) their MilleMiglia Code or the MilleMiglia BusinessConnect Code, (ii) all details of their request, (iii) a countersigned copy of a valid identity document, the lack thereof will prevent full processing of the withdrawal request.

13.2 Any Miles that remain on the account and that have not yet been used will be cancelled when the account is closed.

 

ART. 14 – SUSPENSION OR EARLY TERMINATION OF THE MILLEMIGLIA PROGRAM

 

14.1 The Promoters may temporarily suspend or terminate the Program before the expiration date indicated in Article 4.24 with just cause, in accordance with Articles 1989 et seq. of the Italian Civil Code.

 

14.2 The Promoters will notify Members and Companies of the temporary suspension of the Program or the early termination of the Program via the website www.alitalia.com and/or in the Program Communications. In the event of the early termination of the Program, the Promoters undertake to make all reasonable efforts to inform Members and Companies with at least thirty (30) days' notice, while suspension of the Program may be communicated immediately after it occurs, on the understanding that the Promoters will strive to communicate both of these to Members and Companies as early as possible.

 

14.3 In the event of early termination of the Program, Members and Companies will still be able to use the Miles earned for six (6) months following the date of the termination except in the case of supervening impossibility to provide the Rewards. In any case, the early termination of the Program will not enable the use of Miles to claim Rewards after 31 January 2021, regardless of the date on which the termination of the Program occurs as this date represents the final date on which Rewards may be claimed with the current edition.

 

ART. 15 – REFERENCE TO APPLICABLE AND CONFLICTING LEGISLATION

 

15.1 For anything not expressly provided for or governed by the present Regulations, reference shall be made to applicable legislation, with special reference to Italian Presidential Decree no. 430 of 26 October 2001 (published in Official Journal no. 289 of 13 December 2001) on "Regulations concerning the revision of the rules governing competitions and reward programs, as well as local events pursuant to Article 19, paragraph 4, of law no. 449 of 27 December 1997” as subsequently amended and supplemented, including the provisions in cases of exclusion as for Article 16 c.1 lett. C) and c bis) where applicable.

 

15.2 In the event of any conflicts between the provisions of these Regulations and the binding provisions of the above-mentioned decree, the latter shall prevail.

 

APPENDIX A