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Alitalia contact numbers in the world

Country Contacts Lost&Found Informations
ALBANIA

CALL CENTER 

Tel. 00355 4451 2222

 

GROUPS/ TRAVEL AGENCIES:
Tel: 00355 4451 3333

  Working hours daily from 08:00am till 7:00pm
ALGERIA

BOOKING OFFICE

+213 (0) 21 727129
from Sunday to Thursday 
09.00 - 12.30

13.30 - 17.30

   
ARAB EMIRATES CALL CENTER
Tel. +97124444228 
Mon-Sun 10:00am–6:00pm (local time) 
   
ARGENTINA


CALL CENTER FOR PASSENGERS

Tel. (+5411) 4310-9910

 

ASSISTANCE FOR TRAVEL AGENCIES

+5411 4310-9911

 

   
AUSTRALIA CALL CENTER AND BOOKINGS
Tel. 1300 551 080 
Business Hrs : 9am-5pm, Mon-Fri 


CUSTOMER RELATIONS
Fax number: +61 2 9250 9499 
Postal address: PO Box R183, Royal Exchange, Sydney, NSW 1225 
Email:customer.relations.asia@alitalia.it

   
AUSTRIA CALL CENTER AND BOOKINGS  
Tel. +43 (0) 820 951051 

   
BELGIUM

CALL CENTER   
Tel. +32 (0)2 5511122  

BOOKINGS    
Tel. +32 (0)2 5511122 OPTION 1 


GROUP BOOKINGS IATA AGENCIES
Tel. +32 (0)2 5511133 OPTION 2 
Fax +32 (0)2 5511143 

Email : groupdesk.belux@alitalia.it

 

GROUP BOOKINGS DIRECT CLIENT AND NON-IATA AGENCIES

Email : directgroups@alitalia.com


Email: Customer.relationsBe@alitalia.it
    
     

LOST&FOUND OFFICE WITH SWISSPORT
For the first five days: 
Tel. +32 (0)2 7883344 
WEB ASSISTANCE
Tel. +32 (0)2 5511122 OPTION 2 

INFORMATION ON TRAINS TO/FROM THE AIRPORT
Tel. +32 (0)2 7533913
BRAZIL CALL CENTER   
From Brazil:  
Tel. +55 11 3958 7959 
   
BULGARIA

CALL CENTER
Tel. +359 2 9802212 
Fax: +359 2 9802213

 

Monday-Friday: 09am-05pm

   
CANADA CALL CENTER   
Tel. +1 800 3618336 

BOOKINGS
Tel. +1 800 599 5380 

INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) 
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS (FR)
Tel. +33 1 44 94 44 79
LOST & FOUND OFFICE
For the first five days: 
Tel. 905 364 4166 
Toll-Free Number 
+1 866 575 0059
WEB ASSISTANCE (EN)
Tel. +1 800 3618336 


WEB ASSISTANCE (FR)
Tel. +33 (0) 820 315 315 
CHILE

CALL CENTER FOR PASSENGERS

Tel. (+56) 229 381596

 

ASSISTANCE FOR TRAVEL AGENCIES

(+56) 229 381681

   
CHINA CALL CENTER
+86 10 8449 3134
   
CUBA customer.relationsCU@alitalia.it    
CYPRUS CALL CENTER (Greek phone) 
Tel.:  +30 210 9988888
Mon – Fri: 09:00 am – 06:00 pm
LOST & FOUND OFFICE
For the first five days:
Tel: +357 26007261
 
CZECH REPUBLIC INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE   
Tel. +420 222 541 900 
Email: alitalia.cz@alitalia.com

GROUP BOOKINGS
Tel. +420 222 541 900 
Email: groups.cz@alitalia.com
LOST&FOUND OFFICE
For the first five days: 
Tel. +420 220 116 298 
 
DENMARK BOOKINGS   
+45 70142421 

CUSTOMER RELATIONS
Fax. 0044 20 88147745 
Email:customer.relationssca@alitalia.it
   
EGYPT

CALL CENTER

Tel. 090071111
(only within Egypt and from a landline)

Working hours: SAT-THU from 08:30 to 18:00
FRI: off 

 

LOST & FOUND OFFICE — Cairo Airport
For the first five days: 
Tel. +2 02 2696 6354 

Working hours: daily from 09:30 to 13:30


Booking & Purchase:

Tel: 02 26955730

Address:
TOLIP El Galaa HOTEL

Orouba Street

Airport road, Heliopolis


Working hours :

SUN-THU from 08:00 to 13:00

FRI & SAT: off 

Cairo Airport Ticketing office:
Tel: + 2 02 2696 6353
Working hours daily from 09:30 till 13:30

FINLAND BOOKINGS
Tel. +358 9 23194362
Email:customer.relationssca@alitalia.it
   
FRANCE

CALL CENTER
From France: 
Tel. + 33.(0).892 .655.655 (0,34€ per minute) 
 

 

SPECIAL ASSISTANCE

+33 (0)1.77.48.53.30 (toll free number)

 

 

  WEB ASSISTANCE
From France: 
Tel. +33(0).892 .655.655 (0,34€ per minute) 
 
GERMANY

CALL CENTER

BOOKING AND PURCHASES

 

 

From Germany and Abroad:

Tel.: +49 69 – 79 100 100 2

(toll number)

 

CUSTOMER RELATIONS

email: customer.relationsDE@alitalia.it

 

Berlin (Tegel)

Tel: +49 30 3119 82 51

Email:

lostandfound.txl.wpas.servicecenter@wisag.de

  Opening Hours: Mo-Fr 08:00 – 18:00, Sa+Su 08:00-16:00)


Frankfurt

Tel.: +49 69 690-20439

Email:

Lostandfound@fra.acciona.aero

Monday-Sunday 

9:00-18:30

 

Munich

Tel.: +49 89 975 92240

 

Email:

baggage.aerogate@munich-airport.de

 

Opening hours Mondays - Sundays: 07.00h-18.00 h

 

Düsseldorf

Tel: 49 211 421 72244

Email:

teamdusll@aviapartner.aero

 


Opening hours Mondays - Sundays: 06.00h-24.00 h

 

 
GHANA CALL CENTER
Tel. +233(0)302775865
   
GREECE CALL CENTER   
For Athens residents and from cell phone: 
Tel. +30 210 9988888 

For non-Athens residents: 
Tel. 8011150055 
Mon–Fri 9:00am–6:00pm 

ATHENS LOST&FOUND OFFICE
For the first five days: 
Tel. +30 2103530530 or 
+30 2103530585

THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT)
For the first five days: 
Tel.: +30 2310489066 
Fax: +30 2310489062
ATHENS AIRPORT OFFICE 
(INFO AND TICKETS)
Tel. +30 2103534284   
Fax +30 2103532854 

THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT 
(INFO AND TICKETS)
Tel.: +30 2310383414 
Fax: +30 2310383415
HONG KONG

RESERVATION & TICKETING 

Tel: +852 2520 6633 
MON - FRI  09:00-13:00 - 14:00-18:00     
SAT 09:00-13:00

   
HUNGARY

BOOKINGS AND FLIGHT CONFIRMATION
Mon-Fri 9.00am-5.00pm 
 0036 1 296 8646 


GROUP BOOKINGS
alitalia.hungary@aviareps.com 

 

   
INDIA

RESERVATIONS/TICKETING:
Phone: +91 11 43658020/21/22

CUSTOMER SUPPORT:
Phone: +91 11 43658023

SALES:
Phone: +91 11 43658024/25

   
IRAN CALL CENTER
Tel. +98 21 8872 8029/+98 21 8871 1889
   
IRELAND CALL CENTER
Tel. +353 124 765 46
   
ISRAEL

INFORMATION AND BOOKINGS

Tel. 03.7960766 

(Working hours daily from 09:00am till 6:00pm)

 

Customer.TLV@alitalia.it   

 

 
ITALY INFORMATION, BOOKINGS AND PURCHASES
From Italy: Tel. 89 20 10 
From abroad: Tel. +39 06 65649 

SPECIAL/MEDICAL ASSISTANCE
Tel. 06 65640 
FLIGHT INFORMATION
Text 
+39 339 99 44222 
Tel. 800 650055
 
JAPAN INFORMATION
BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE
Tel. 03-4589-4629

LOST & FOUND OFFICE
(arrival with flights from Japan) 
For the first five days: 
NARITA: 0476 32 9611
2:30pm–4:00pm)

 
JORDAN CALL CENTER
Tel. +96265100767
   
KENYA CALL CENTER
Tel. +254 20 3752472/73/74
   
KOREA Tel. +39 06 65649    
KUWAIT CALL CENTER
Tel. +965 609 09 555
   
LEBANON CALL CENTER
Tel. +961 1 966175
   
LIBYA CALL CENTER
Tel. +218 02 133 50 299  
Tel. +0218 02 133 50 300
   
MALTA CALL CENTER
Tel. 00356-23981234
   
MAURITIUS

INFORMATION,
BOOKINGS, FLIGHT CONFIRMATIONS, SALES AND TICKET OFFICE
Tel: +230 660 66 66

Fax: +230 670 66 58

Email: az@theomj.com

 

ADDRESS:

Omarjee Aviation, Royal Road, Curepipe, Mauritius

MOROCCO RESERVATIONS & TICKETING
Tel. +212 (0)522 395404 

SALES
Tel. +212 (0)522 395402
 

ADDRESS

199, Angle Avenue Zerktouni
Rue Chella B N 1, Immeuble Mouna 2
Casablanca – Morocco

MEXICO

RESERVATIONS & TICKETING
Tel. 800 112 4852

 

Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.

 

 

GROUP BOOKINGS
Tel. +52 55 5282 26 71

Email: groups.mex@alitalia.com

Monday to Friday from 9:00am to 06:00pm hrs.

AIRPORT (AICM)

 

Counters: Terminal 1, room F1

 

Lounge: “The Grand Lounge Elite”, Terminal 1

 


 

Alitalia offices in airport at Terminal 1, second floor. 

 

Passenger Services at the airport on Tuesdays, Thursdays and Sundays from 4:00 p.m. to 10:00 p.m.

 

For assistance baggage please contact the Customer Center

CHARGE:

 

Mónica López, Commercial Coordinator (Cargo Air France), molopezarellano@airfrance.fr y/o

 

Jessica Cortés, Customer Service (Alitalia México), j.cortes@ecsgroup.aero

MONTENEGRO BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — VAS Tour Macedonia  
Tel. +389 2 6149955  
+389 2 6149944  
Mob. +389 70 342940  
Email: alitalia@vas.mk
  Claims:Customer.relationsCS@alitalia.it
NETHERLANDS CALL CENTER     
Tel. +31 20 676 4479 
Monday to Friday
  WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS
Tel. +31 (0) 20 676 4479
NIGERIA CALL CENTER
Tel. +234(01)2705709
   
NORWAY

BOOKINGS
Tel. +47 21033355

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

   
POLAND CALL CENTER   
Tel. +48 225 566 866 
Tel. 0801 107 700 

BOOKINGS 
Tel. +48 22 55 66 879 
   
PORTUGAL CALL CENTER
Tel. +351 707 307 305 

BOOKINGS     
Tel. +351 707 307 304
   
ROMANIA

CALL CENTER
Tel. +359 2 9802212

Fax: +359 2 9802213

e-mail: Romania.sales@alitalia.com

   
RUSSIA CALL CENTER    
Tel. 007 495 2218200
   
SAUDI ARABIA
CALL CENTER
Tel. +966 800 244 4774
   
SERBIA BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS
Tel. +381 11 3245000
LOST & FOUND OFFICE — Belgrade Airport
For the first five days: 
Tel. +381 11 2094854 
ALITALIA OFFICE — BELGRADE AIRPORT
Tel/Fax. +381 11 2286232
SOUTH AFRICA CALL CENTER

+27 (0)10 5918211
   
SPAIN


CUSTOMER SERVICE AND NEW BOOKINGS

Tel. 0034 902 100 323

 

CUSTOMER SERVICE FOR PURCHASED TICKETS

Tel. 0034 900 264

426SPECIAL ASSISTANCE
Tel. 0034 900 264 426 (Mon. to Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm)

   
SWEDEN

BOOKINGS
Tel. +46 8 50662763

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

   
SWITZERLAND CALL CENTER AND BOOKINGS   
Tel. (0) 900 486 486
LOST&FOUND OFFICE
For the first five days: 
Fax +041 22 817 4475
 
TUNISIA INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS
Tel. +33 1 44 94 44 79 

CALL CENTER
Tel. +21 670 103 700/1
  WEB ASSISTANCE
Tel. +33 (0) 820 315 315 

PROBLEMS WITH ONLINE BOOKINGS
websupportfrance@alitalia.it
UKRAINE CALL CENTER
Tel. +380 44 390 9093 
Information
Alitalia Office 36 IVANA FRANKA STR 
Kiev 
Monday to Friday, 9:00am to 5:30pm 
Tel.: +38 044 4927222 
   
UNITED KINGDOM

CALL CENTER

Tel. 03335 665544

Email:

customer.relationsUK@alitalia.it

Contact Lost & Found For first 5 Days: 

- London Heathrow + 44 (0) 7887570887.

hours open 08:30- 17.00

Daily

- London City +44 (0) 2032032325, Monday to Friday: 07:00-21:00, Saturday: 07:00-12:00 and Sundays 12:30-21:00

 
UNITED STATES OF AMERICA

ASSISTANCE FOR TRAVEL AGENCIES
Tel. 1-800 877 654 8259 

CALL CENTER FOR PASSENGERS
Tel. 1-800 223 5730

 

Toll free numbers not available when calling from outside USA.

 

LOST & FOUND OFFICE
For the first five days: 
Tel. 1-800 905 9992
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE
Tel. 1-800 223 5730 
VENEZUELA CALL CENTER
+58 212 312 5000 

BOOKINGS
+58 212 312 6000