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Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD CALL +39 06 65649 OR THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.

From inside Italy, call the Customer Center at 89 20 101, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week.

Outside of Italy, contact the nearest Alitalia office, or call +39 06 65649, to change your flight reservation or request assistance. This service is available 24 hours a day, 7 days a week.

SPECIAL ASSISTANCE AND CHANGES TO EXISTING BOOKINGS FOR TERRITORIAL CONTINUITY FLIGHTS TO/FROM SARDINIA

From Italy call 06 65640for:

 

  • Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
  • Web assistance (24 hours a day, 7 days a week)
  • Resident tariffs:
    • To/from Sardinia (for residents and special categories, 24 hours a day, 7 days a week)

CUSTOMER RELATION SERVICES

To comment about your travel experience, please contact:

 

  • From Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week)
  • From other Countries contact the Customer Relations Office nearest you

FLIGHT INFORMATION

Find out about Alitalia flights:

 

  • From Italy call 800 650055, active 24 hours a day, 7 days a week
  • Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.


1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.