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Buying online

Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method, then buy products and services, and relax.

CREDIT CARDS

AMERICAN EXPRESS, MASTERCARD, VISA, MAESTRO AND DINERS CLUB INTERNATIONAL: YOU CAN USE ANY OF THESE MAJOR CREDIT/DEBIT CARDS TO BOOK TICKETS ON THE ALITALIA WEBSITE WITH THE SECURITY OF YOUR PURCHASES GUARANTEED.

FOR YOUR SECURITY: CODE AND PASSWORD

To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find:

 

  • For American Express cards (four digits), on the back above the credit card number
  • For Visa, Diners Club, or MasterCard cards, (3 digits) on the signature strip on the back of the card


Attention: in order to ensure protection against frauds, you might be asked, by authorized personnel, to show the credit card with which the ticket was purchased.  Failure to exhibit the credit card, in original or in copy (if you are not the holder of the card with which the ticket was purchased), could result in not being allowed onboard.


For more information, contact the bank that issued your Visa or MasterCard.

SECURITY

How does the Alitalia website ensure that purchases are secure?

To ensure secure purchases on Alitalia servers, SSL (Secure Socket Layer) software is installed. This software is the highest standard for protected financial transactions. 

To ensure that transactions are as reliable as possible, Alitalia is a partner of the Certificate Authority VeriSign, the global leader in the industry. 

Alitalia has also implemented security protocols Verified by Visa and SecureCode by MasterCard for payments with these circuits. By entering a password, Verified by VISA and SecureCode by MasterCard, confirm your identity and ensure that only the cardholder can make purchases with the credit card. 

Why am I asked for a password when paying? 

To ensure that your payment is secure, many credit institutions require the 3D Secure protocol. This is an active anti-fraud protection system for international Visa (Verified by Visa) and MasterCard (MasterCard SecureCode) circuits. 

The service is completely free and is activated on the bank's website or on the credit card circuit, by matching a password to your personal data. 

When paying online, you are asked to enter your chosen password to ascertain the identity of cardholder of the inserted credit card. 

For more information, please contact the bank that issued your Visa or MasterCard card.

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