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Alitalia contact numbers in the world

Country Contacts Lost&Found Informations
ITALY INFORMATION, BOOKINGS AND PURCHASES
From Italy: Tel. 89 20 10 
From abroad: Tel. +39 06 65649 

SPECIAL/MEDICAL ASSISTANCE
Tel. 06 65640 

  FLIGHT INFORMATION
Text 
+39 339 99 44222 
Tel. 800 650055
ALBANIA BOOKING OFFICE
Tel. 00355 4 2230023

Tel: 00355 4 2257252

Mob: 00355 69 40 00220

 

Mon - Fri 09:00-18:00

Sat 09:00-14:00

ALGERIA CALL CENTER
Tel. +213(0)21727129
   
SAUDI ARABIA CALL CENTER
Tel. +966 800 244 4774
   
ARGENTINA CALL CENTER
Tel. +54 011 4310 9910
  \
AUSTRALIA CALL CENTER AND BOOKINGS
Tel. 1300 551 080 
Business Hrs : 9am-5pm, Mon-Fri 


CUSTOMER RELATIONS
Fax number: +61 2 9250 9499 
Postal address: PO Box R183, Royal Exchange, Sydney, NSW 1225 
Email:customer.relations.asia@alitalia.it

   
AUSTRIA CALL CENTER AND BOOKINGS  
Tel. +43 (0) 820 951051 

GROUP BOOKINGS
Email: groups.fra@alitalia.it
   
BELGIUM CALL CENTER   
Tel. +32 (0)2 5511122  

BOOKINGS    
Tel. +32 (0)2 5511122 OPTION 1 

GROUP BOOKINGS
Tel. +32 (0)2 5511133 OPTION 2 
Fax +32 (0)2 5511143 
Email: groupdesk.belux@alitalia.it           
LOST&FOUND OFFICE WITH SWISSPORT
For the first five days: 
Tel. +32 (0)2 7883578 
WEB ASSISTANCE
Tel. +32 (0)2 5511122 OPTION 2 

INFORMATION ON TRAINS TO/FROM THE AIRPORT
Tel. +32 (0)2 7533913
BRAZIL CALL CENTER   
From Brazil:  
Tel. +55 11 3958 7959 

BOOKINGS AND PURCHASES 
Tel. +55 21 3500 8998
   
BULGARIA CALL CENTER
Tel. +359 2 9802212 
Fax: +359 2 9802213
   
CANADA CALL CENTER   
Tel. +1 800 3618336 

BOOKINGS
Tel. +1 800 599 5380 

INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) 
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS (FR)
Tel. +33 1 44 94 44 79
LOST & FOUND OFFICE
For the first five days: 
Tel. 905 364 4166 
Toll-Free Number 
+1 866 575 0059
WEB ASSISTANCE (EN)
Tel. +1 800 3618336 


WEB ASSISTANCE (FR)
Tel. +33 (0) 820 315 315 
CHILE

CALL CENTER

(56) 229381596

 

GROUP BOOKINGS

Tel. (56) 223877804

   
CHINA CALL CENTER
+86 10 8449 3134
   
CUBA customer.relationsCU@alitalia.it    
CYPRUS CALL CENTER (Greek phone) 
Tel.:  +30 210 9988888
Mon – Fri: 09:00 am – 06:00 pm
LOST & FOUND OFFICE
For the first five days:
Tel: +357 26007261
 
DENMARK BOOKINGS   
+45 70142421 

CUSTOMER RELATIONS
Fax. 0044 20 88147745 
Email:customer.relationssca@alitalia.it
   
EGYPT

CALL CENTER    
Tel. +20 900 71111

Working hours: SAT-THU from 07:30 to 17:00
fri : off 

CUSTOMER RELATIONS

Customer.RelationsEG@alitalia.it

LOST & FOUND OFFICE — Cairo Airport
For the first five days: 
Tel. +2 02 2696 6354 

Working hours: daily from 09:30 to 13:30

Ticketing & Reservation office
1st Section , from 90 St.
5th Settlement, New Cairo
Tel: +2 02 2759 9523 or 9524


Working hours :

SUN-WED from 08:00 til 16:30
THU from 08:00 til 16:30
FRI & SAT off

Cairo Airport Ticketing office:
Tel: + 2 02 2696 6353
Working hours daily  from 09:30 till 13:30

ARAB EMIRATES CALL CENTER
Tel. +97124444228 
Mon-Sun 10:00am–6:00pm (local time) 
   
FINLAND BOOKINGS
Tel. +358 9 23194362
Email:customer.relationssca@alitalia.it
   
FRANCE CALL CENTER
From France: 
Tel. + 33.(0).892 .655.655 (0,34€ per minute) 
From abroad: 
Tel. +33 .(0)1.56.93.18.39 

GROUP BOOKINGS
Email: groupesazfrance@alitalia.it
Fax +33.(0)1.56.93.18.44
  WEB ASSISTANCE
From France: 
Tel. +33(0).892 .655.655 (0,34€ per minute) 
From abroad: 
Tel. +33.(0)1.56.93.18.39 
GERMANY

CALL CENTER AND BOOKINGS
Tel. +49 (0) 1806 07 47 47

 

CUSTOMER SERVICE
Email: customer.relationsDE@alitalia.it

 

GROUP BOOKINGS
Email: groups.fra@alitalia.it

 

ADMINISTRATION-MANAGEMENT

Fax. +49 (0) 69-69505288

GHANA CALL CENTER
Tel. +233(0)302775865
   
JAPAN INFORMATION
BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE
Tel. 03 3568 1411
LOST & FOUND OFFICE
(arrival with flights from Japan) 
For the first five days: 
NARITA: 0476 32 9611 (10:00am–1:00pm, 3:00pm–5:00pm)
KANSAI: 072 456 8743 (9:00am-8:15pm) 
WEB ASSISTANCE
Tel. 03 3568 1411
JORDAN CALL CENTER
Tel. +96265100767
   
KOREA INFORMATION
BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE
Tel. 0082 2 2222 7890
   
GREECE CALL CENTER   
For Athens residents and from cell phone: 
Tel. +30 210 9988888 

For non-Athens residents: 
Tel. 8011150055 
Mon–Fri 9:00am–6:00pm 

ATHENS LOST&FOUND OFFICE
For the first five days: 
Tel. +30 2103530530 or 
+30 2103530585

THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT)
For the first five days: 
Tel.: +30 2310489066 
Fax: +30 2310489062
ATHENS AIRPORT OFFICE 
(INFO AND TICKETS)
Tel. +30 2103534284   
Fax +30 2103532854 

THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT 
(INFO AND TICKETS)
Tel.: +30 2310383414 
Fax: +30 2310383415
IRAN CALL CENTER
Tel. +98 21 8872 8029/+98 21 8871 1889
   
IRELAND CALL CENTER
Tel. +353 124 765 46
   
ISRAEL

INFORMATION AND BOOKINGS

Tel. 03.7960766 (Sun-Thu 09:00-16:00)

Customer.TLV@alitalia.it   

   
KENYA CALL CENTER
Tel. +254 20 3752472/73/74
   
KUWAIT CALL CENTER
Tel. +965 609 09 555
   
LIBYA CALL CENTER
Tel. +218 02 133 50 299  
Tel. +0218 02 133 50 300
   
LEBANON CALL CENTER
Tel. +961 1 966175
For the first five days please contact lost and found at Beirut Rafic Hariri International Airport Tel: +961 ( 1) 622722
 
MALTA CALL CENTER
Tel. 00356-23981234
   
MOROCCO RESERVATIONS & TICKETING
Tel. +212 (0)522 395404 

SALES
Tel. +212 (0)522 395402
 

ADDRESS

199, Angle Avenue Zerktouni
Rue Chella B N 1, Immeuble Mouna 2
Casablanca – Morocco

MACEDONIA/FYROM BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — VAS Tour Macedonia  
Tel. +389 2 6149955  
+389 2 6149944  
Mob. +389 70 342940  
Email: alitalia@vas.mk
 

SKOPJE AIRPORT OFFICE GSA — VAS Tour Macedonia  
Tel./Fax +389 2 5512990

Mob. +389 70 342940

MEXICO

RESERVATIONS & TICKETING
Tel. 01800 112 4852

Monday to Friday from 9:00am to 08:00pm hrs. and saturday from 9:00am to 01:00pm hrs.

AIRPORT (AICM)

 

Counters: Terminal 1, room F1

 

Lounge: “The Grand Lounge Elite”, Terminal 1

 

Carga: 1) Para liberar carga y que el cliente la recolecte, Tel. 01800 ENVIA AM con servicio las 24 hrs. del día, 2) For information and quotes, emails are dln@3hbcrfund.com and/or rrs@3hbcrfund.com, tels. mobile
044 55 7052 3154
and/or
044 55 6960 3203

 

BAGGAGE ASSISTANCE: Alitalia offices at Terminal 1, second floor. 
Tel. +52 55 2599 1482

Monday and  wednesday from 10:00am to 5:00pm hrs., Tuesday, thursday and sunday from 5:00pm – 00:00 hrs., friday and saturday offices remains close

GROUP BOOKINGS
Tel. +52 55 5282 26 71

Email: groups.mex@alitalia.com

Monday to Friday from 9:00am to 06:00pm hrs.

MONTENEGRO

ASSISTANCE, PURCHASES AND BOOKINGS 

+382 20 657 314

+381 11 3245000
(Italian and english language)


Assistance: montenegro@alitalia.com

(Montenegrian language)

Groups/Travel Agents:

montenegro.trade@alitalia.com
(Italian, english and montenegrian language)

   
NIGERIA CALL CENTER
Tel. +234(01)2705709
   
NORWAY

BOOKINGS
Tel. +47 21033355

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

   
NETHERLANDS CALL CENTER     
Tel. +31 20 676 4479 

GROUP BOOKINGS
Tel. +31 (0) 20 575 4920 (option 2) 
Fax +31 (0) 20 575 4907 
Email: groupdesk.ams@alitalia.it
  WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS
Tel. +31 (0) 20 57 54 922 
POLAND CALL CENTER   
Tel. +48 225 566 866 
Tel. 0801 107 700 

BOOKINGS 
Tel. +48 22 55 66 879 
   
PORTUGAL CALL CENTER
Tel. +351 707 307 305 

BOOKINGS     
Tel. +351 707 307 304
   
UNITED KINGDOM

CALL CENTER   
Calls within the United Kingdom: 
Tel. 03335 665544

 

   
CZECH REPUBLIC INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE   
Tel. +420 222 541 900 
Email: alitalia.cz@alitalia.it

GROUP BOOKINGS
Tel. +420 222 541 900 
Email: groups.cz@alitalia.it
LOST&FOUND OFFICE
For the first five days: 
Tel. +420 220 116 298 

 
ROMANIA CALL CENTER
Tel: +40 21 318 76 61/2 
Fax: +40 21 318 41 20
   
RUSSIA CALL CENTER    
Tel. 007 495 2218200
   
SERBIA BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS
Tel. +381 11 3245000
LOST & FOUND OFFICE — Belgrade Airport
For the first five days: 
Tel. +381 11 2094854 
ALITALIA OFFICE — BELGRADE AIRPORT
Tel/Fax. +381 11 2286232
SPAIN CALL CENTER AND BOOKINGS   
Tel. +34 902 100 323 
SPECIAL ASSISTANCE
Tel. 900264426 (Mon. to Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm)
   
UNITED STATES OF AMERICA ASSISTANCE FOR TRAVEL AGENCIES
Tel. +1 877 654 8259 

CALL CENTER FOR PASSENGERS
Tel. +1 800 223 5730
LOST & FOUND OFFICE
For the first five days: 
Tel. 800 905 9992
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE
Tel. 800 223 5730 
SOUTH AFRICA CALL CENTER
Tel. +27 11 463 5251
   
SWEDEN

BOOKINGS
Tel. +46 8 50662763

 

CUSTOMER RELATIONS
Email:customer.relationssca@alitalia.it

   
SWITZERLAND CALL CENTER AND BOOKINGS   
Tel. (0) 900 486 486
LOST&FOUND OFFICE
For the first five days: 
Fax +041 22 817 4475
 
TUNISIA INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE
Tel. +33 (0) 820 315 315 

GROUP BOOKINGS
Tel. +33 1 44 94 44 79 

CALL CENTER
Tel. +21 670 103 700/1
  WEB ASSISTANCE
Tel. +33 (0) 820 315 315 

PROBLEMS WITH ONLINE BOOKINGS
websupportfrance@alitalia.it
TURKEY CALL CENTER
From Turkey: Tel. 444 0756 
From abroad: Tel. +90 444 0756
LOST&FOUND OFFICE
For the first five days: 
Tel. +90 212 465 2808 
AIRPORT OFFICE Istanbul
Tel. +90 212 465 3574 / 75
UKRAINE CALL CENTER
Tel. +380 44 390 9093 
Information
Alitalia Office 36 IVANA FRANKA STR 
Kiev 
Monday to Friday, 9:00am to 5:30pm 
Tel.: +38 044 4927222 
   
HUNGARY BOOKINGS AND FLIGHT CONFIRMATION
Mon-Fri 9.00am-5.00pm 
Tel. +36 1 3277191 
Fax: +36 1 3277190 
Sat-Sun 6.00am - 6.00pm 
Tel. +36 1 2968132 

GROUP BOOKINGS
Tel. +36 1 3277195 
Fax: +36 1 3277190 
   
VENEZUELA CALL CENTER
+58 212 312 5000 

BOOKINGS
+58 212 312 6000