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Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM UK 03335 66 55 44

For informationreservations and the purchase of tickets for domestic or international flights, please contact:

 

  • from UK call 03335 66 55 44 (Mon-Fri 8:00-22:00, Sat and Sun 8.30-21:30) 
    For group reservations (10 or more people), you can call 020 8814 7711 (Mon-Fri, 10 a.m. to 5 p.m. - calls cost 10p per minute plus network extras) or contact via fax +44 (0)20 88147 744.
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you
     

SPECIAL ASSISTANCE AND WEB ASSISTANCE

  • from UK call number 03335 66 55 44 (Mon-Fri 8:00-22:00, Sat and Sun 8.30-21:30)
  • from Italy call number (+39) 06 656402
  • from other countries contact the Customer Relations Office nearest you (Service is available in  the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).  

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:
 
  • from UK
    • e-mail to customer.relationsUK@alitalia.it
    • fax to 0870 2255 088 
    • write to: P.O. Box 564 Hounslow TW3 9PQ
  • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you

1. Costs for italian operators: 

From a landline, VAT included: 64 cents/min, no connection charge.   

From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min). 

2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.