Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD contact alitaliaassistance@alitalia.com

 

From inside Italy, call the Customer Center at 89 20 101, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week.

 

Outside of Italy, contact alitaliaassistance@alitalia.com , to change your flight reservation or request assistance.

 

SPECIAL ASSISTANCE AND CHANGES TO EXISTING BOOKINGS FOR TERRITORIAL CONTINUITY FLIGHTS TO/FROM SARDINIA

From Italy call 06 65640for:

 

  • Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
  • Web assistance (24 hours a day, 7 days a week)
  • Resident tariffs:
    • To/from Sardinia (for residents and special categories, 24 hours a day, 7 days a week)
       

TICKET REFUNDS

For any ticket refund please send your request to alitaliarefunds@alitalia.com

CUSTOMER RELATION SERVICES


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  • From Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week

FLIGHT INFORMATION

Find out about Alitalia flights:

 

  • From Italy call 800 650055, active 24 hours a day, 7 days a week
  • Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.



1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

GROUP RESERVATION (minimum groups size 10):

  • IATA agencies: please forward your request via email groups.lon@alitalia.com
  • Non IATA agents and private groups please forward your request  via e-mail directgroups@alitalia.com 

 

 

1. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.