FOR THOSE WHO NEED TO FLY

If I am flying between 14 and 16 October, how early do I need to get to the airport?

We recommend to be at the airport:

-for domestic flights, at least 3 hours before departure

-for international and intercontinental flights, at least 4 hours before departure

How can I check in between 14 and 16 October?

Web check-in, self check-in and check-in through the call center are not available for this period.  If possible, check-in online before 14 October or alternatively go to the airport well in advance to check in at the airport desks 

I bought an Alitalia ticket operated by another company. How can I check in?

To check in for flights operated by partner airlines you can use the services provided by the respective airlines

How can I check the status of my flight?

To check the status of your flight, you can contact the call center on 03335 665544 or +39 06 65649 from abroad. All flights on 15 and 16 October will operate according to schedule. 

I am a MilleMiglia customer planning to fly in the period between 14 and 16 October. How can I request my miles?

As from October 17 all operations will be once more available. To make a request for Miles, log into the dedicated section on the website or contact the call center

FOR THOSE WHO NEED TO BOOK

How can I make a booking between 14 and 16 October?

The booking service through the call center and website will not be available from 8.00 pm CET on 14 October. We suggest booking through these channels from 17 October or, in urgent cases (departure before 16 October), going to the airport well in advance, and purchasing the ticket at the ticket office.

How can I change my booking between 14 and 16 October?

The service for changing bookings through the call center and website will not be available from 8.00 pm CET on 14 October. We suggest making any changes through these channels from 17 October or, in urgent cases (departure before 16 October), going to the airport well in advance, and purchasing the ticket at the ticket office. 

FOR THOSE WHO NEED TO PURCHASE TICKETS

How can I purchase a ticket between 14 and 16 October?

The ticket purchasing service through the call center and website will not be available from 8.00 pm CET on 14 October. We suggest purchasing through these channels from 17 October or, in urgent cases (departure before 16 October), going to the airport well in advance, and purchasing the ticket at the ticket office.

How can I purchase an ancillary service for my booking (e.g. comfort seat, extra baggage) between 14 and 16 October?

The ancillary purchasing service through the call center and website will not be available from 8.00 pm CET on 14 October. We suggest purchasing through these channels from 17 October or, in urgent cases (departure before 16 October), going to the airport well in advance, and purchasing the ancillary services at the ticket office.