Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD contact alitaliaassistance@alitalia.com

 

From inside Italy, call the Customer Center at 89 20 101, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week.

 

Outside of Italy, contact alitaliaassistance@alitalia.com , to change your flight reservation or request assistance.

 

SPECIAL ASSISTANCE AND CHANGES TO EXISTING BOOKINGS FOR TERRITORIAL CONTINUITY FLIGHTS TO/FROM SARDINIA

From Italy call 06 65640for:

 

  • Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
  • Web assistance (24 hours a day, 7 days a week)
  • Resident tariffs:
    • To/from Sardinia (for residents and special categories, 24 hours a day, 7 days a week)
       

TICKET REFUNDS

For any ticket refund please send your request to alitaliarefunds@alitalia.com

SPECIAL ASSISTANCE

Find out about Alitalia flights:

 

  • From Italy call 800 650055, active 24 hours a day, 7 days a week
  • Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.



1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

CUSTOMER RELATION SERVICES


Send your comments to MyExperience

  • From Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week

Request to cancel and refund of ticket

Any change or cancellation of a flight ticket after it has been issued is subject to payment in accordance with the ticket's terms and conditions. Without derogating from the above, in case a ticket was purchased by way of a “remote sale,” as defined in the Consumer Protection Law, 5741 – 1981 (henceforth: Consumer Protection Law), cancelation of the transaction is permitted within 14 working days from the transaction date but not less than seven working days before the date of the departure of the first flight as specified on the flight ticket/reservation confirmation voucher. (Handicaps , New immigrants , Senior citizens, as defined in the Consumer protection law can ask for the cancelation of “ remote sale” within 4 months as long as they had contacted and advised the airline representative.)

 

The cancelation must be made in writing, by post, e-mail or fax, or verbally by phone or at the premises of the business directly to the party from whom the flight ticket was purchased. If these conditions are met, a cancelation fee of 5% of the value of the total price of the ticket or ILS 100, the lesser of the two, will be charged.

The consumer protection law provides the option to choose between either the right of cancellation per the provisions of the Consumer Law in Israel or alternatively in accordance to the cancellation policy of Alitalia abroad.

In all other cases, and subject to all laws, the person making the reservation will be charged according to Alitalia’s cancelation policy, subject to the ticket's terms and conditions. In this respect, not using transportation services that have been ordered, whether in whole or in part, for any reason, will also be considered cancelation of a reservation.

 

For cancel and refund of ticket within the Israeli consumer protection law please contact us via the following channels:

 


Post mail: POB 50166 , Tel Aviv  6150101.
E mail: israel@alitalia.com

 

The request should include the following details:

  • Full name
  • E ticket number or booking reference
  • Telephone number