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Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET FROM ISRAEL 03-7960766 (SUNDAY- THURSDAY  09:00 - 16:00) OR CONTACT OUR CALL CENTER IN ITALY 24 HOURS A DAY TEL : +39-06-65649


  • For information, reservations and the purchase of tickets for domestic or international flights, please contact:
  • from Israel call 03 7960766 (Sunday – Thursday  9 a.m - 4 p.m), or contact our call center in Italy open 24 hours daily, TEL: +39-06-65649. 
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).
     

SPECIAL ASSISTANCE

  • from Israel call number 03- 7960766 (Sunday – Thursday  09:00-16:00), or contact our call center in Italy open 24 hours daily, TEL: +39-06-65649. 
  • from Italy call number (+39) 06 656402
  • From other Countries contact the Customer Relations Office nearest you

 

 

CUSTOMER RELATION SERVICES

  • To comment or complain about your travel experience, please contact:  
  • from Israel
    • e-mail in english with the complete complain details to Customer.TLV@alitalia.it
    • fax to 1533-7960763
    • write to PO Box 50166 Tel Aviv 6150101
    • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you 

 

 

1. Costs for italian operators:
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.