Contacts and assistance

 

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET FROM ISRAEL 03-7960766, service offer in English 24/7  OR CONTACT OUR CALL CENTER IN ITALY 24 HOURS A DAY TEL : +39-06-65649

 

 For bookings, purchase ,changes or cancelation of ticket please contact:

 

• Call  03-7960766  service in English 24/7.
  
• Fax: 03-7960736
  

 

For cancel and refund of ticket within the Israeli consumer protection law please contact our call center by phone: 03-7960766

 

Italy call center open 24 hours daily, TEL: +39-06-65649

 

• from Italy call 89 20 10¹ (24h/24, 7 days a week) 
• from other countries contact the Alitalia Office nearest you (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).
  
  

For special need and assistance before and during the flight please update us as soon as possible.

• Call  03-7960766  service in English 24/7.
• Fax: 03-7960736
  

 

Italy call center open 24 hours daily, TEL: +39-06-65649

 

• from Italy call number (+39) 06 65640²
• from other Countries contact the Customer Relations Office nearest you

 

 

To comment or complain about your travel experience, please contact:  

• For Israeli residence contact us (recommended in English)  with the complete complain details in english to  Customer.TLV@alitalia.it

• fax 03-7960763

Letters please address to:

• Alitalia Israel  POB 50166 Tel Aviv 6150101
• from Italy call (+39) 06 656402
• from other Countries contact the Customer Relations Office nearest you 

 

1. Costs for italian operators:
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

For assistance related to the frequent flyer club please contact us:

 

• From Italy call 89 20 10* 

 

• Call  03-7960766  service in English 24/7.
• Fax: 03-7960736
  

 

To update missing miles from Alitalia flights send us a copy of your boarding pass and ticket or the receipts for the purchase made, giving your name and MilleMiglia code, within four months of the flight date:
 

• E mail to retrocrediti@alitalia.it (please do not send attachments larger than 2.5MB or requests of any other kind, which will not be taken into consideration).
• By fax to +39 06 91620060
• By post to MilleMiglia Alitalia, Casella Postale 10371, 00144 ROME, ITALY

It takes around four weeks to process the request

 

From other countries, you can also contact the MILLEMIGLIA CUSTOMER SERVICE in your country. 

Call the number corresponding to your club.