Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

CALL CENTER

 

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET FROM ISRAEL 03-7960766, service offer in English 24/7  OR CONTACT OUR CALL CENTER IN ITALY 24 HOURS A DAY TEL : +39-06-65649

 

 For bookings, purchase ,changes or cancelation of ticket please contact:

 

  • Call  03-7960766  service in English 24/7.
  • Fax: 03-7960736

 

For cancel and refund of ticket within the Israeli consumer protection law please contact our call center by phone: 03-7960766

 

Italy call center open 24 hours daily, TEL: +39-06-65649

 

  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).

SPECIAL ASSISTANCE

For special need and assistance before and during the flight please update us as soon as possible.

  • Call  03-7960766  service in English 24/7.
  • Fax: 03-7960736

 

Italy call center open 24 hours daily, TEL: +39-06-65649

 

 

 

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:  

  • For Israeli residence contact us (recommended in English)  with the complete complain details in english to  Customer.TLV@alitalia.it
  • fax 03-7960763

Letters please address to:

  • Alitalia Israel  POB 50166 Tel Aviv 6150101
  • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you 

 

1. Costs for italian operators:
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

MILLEMIGLIA CLUB

For assistance related to the frequent flyer club please contact us:

 

  • From Italy call 89 20 10* 

 

  • Call  03-7960766  service in English 24/7.
  • Fax: 03-7960736

 

To update missing miles from Alitalia flights send us a copy of your boarding pass and ticket or the receipts for the purchase made, giving your name and MilleMiglia code, within four months of the flight date:
 

  • E mail to retrocrediti@alitalia.it (please do not send attachments larger than 2.5MB or requests of any other kind, which will not be taken into consideration).
  • By fax to +39 06 91620060
  • By post to MilleMiglia Alitalia, Casella Postale 10371, 00144 ROME, ITALY

It takes around four weeks to process the request

 

From other countries, you can also contact the MILLEMIGLIA CUSTOMER SERVICE in your country. 

Call the number corresponding to your club.

 

 

Request to cancel and refund of ticket

Any change or cancellation of a flight ticket after it has been issued is subject to payment in accordance with the ticket's terms and conditions. Without derogating from the above, in case a ticket was purchased by way of a “remote sale,” as defined in the Consumer Protection Law, 5741 – 1981 (henceforth: Consumer Protection Law), cancelation of the transaction is permitted within 14 working days from the transaction date but not less than seven working days before the date of the departure of the first flight as specified on the flight ticket/reservation confirmation voucher. (Handicaps , New immigrants , Senior citizens, as defined in the Consumer protection law can ask for the cancelation of “ remote sale” within 4 months as long as they had contacted and advised the airline representative.)

 

The cancelation must be made in writing, by post, e-mail or fax, or verbally by phone or at the premises of the business directly to the party from whom the flight ticket was purchased. If these conditions are met, a cancelation fee of 5% of the value of the total price of the ticket or ILS 100, the lesser of the two, will be charged.

The consumer protection law provides the option to choose between either the right of cancellation per the provisions of the Consumer Law in Israel or alternatively in accordance to the cancellation policy of Alitalia abroad.

In all other cases, and subject to all laws, the person making the reservation will be charged according to Alitalia’s cancelation policy, subject to the ticket's terms and conditions. In this respect, not using transportation services that have been ordered, whether in whole or in part, for any reason, will also be considered cancelation of a reservation.

 

For cancel and refund of ticket within the Israeli consumer protection law please contact us via the following channels:

 

Call center : 03-7960766 service offered in English 24/7.
Post mail: POB 50166 , Tel Aviv  6150101.
E mail: israel@alitalia.com

 

The request should include the following details:

  • Full name
  • E ticket number or booking reference
  • Telephone number