THE MAIN REGULATIONS GOVERNING CARRIER LIABILITY, ITS LIMITATIONS AND PASSENGERS' RIGHTS IN THE EVENT OF UNSATISFACTORY AIR TRANSPORT OF PASSENGERS AND BAGGAGE SERVICES ARE INDICATED BELOW.
- Montreal Convention;
- EC Regulation No. 2027/97, modified and supplemented by EC Regulation No. 889/02;
- EC Regulation 261/04 covering compensation and assistance to passengers in the event of denied boarding or the cancellation or delay of flights;
- Ente Nazionale per l'Aviazione Civile (ENAC — Italian Civil Aviation Authority) information brochure on passengers' rights.
LIMITS OF LIABILITY
According to the rules applied to EU air carriers in accordance with EU law and the Montreal Convention and EC Regulation No. 889/02 (see also Art. XIII of the Conditions of Carriage)