INFORMATION ON PROGRAM CHANGES AND REFUNDS FOR FLIGHTS SCHEDULED UNTIL 14 OCTOBER 2021

Following the procedure for the sale of the "Aviation" Branch of “Alitalia - Società Aerea Italiana Spa” in extraordinary administration to the fully public owned company Italia Trasporto Aereo S.p.A., the Ministry of Economic Development has authorized Alitalia to stop ticket sales and, as a consequence, to interrupt flight activities starting from 15 October 2021, being the initial date of the new flagship carrier operations. 

 

PASSENGERS WHO HAVE HAD THEIR FLIGHT CANCELED
 

       In consideration of the above, Alitalia offers passengers holding an Alitalia ticket (055) for flights

                                 

  • with a travel date until 14 October 2021;
  • to/from any destination/origin worldwide;

 

that have been canceled, the forms of assistance and reimbursement below, of their choice:

 

  • Change of booking  (rebooking or rerouting - or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return).Only one change is permitted.
  • Change of destination with possible fare integration, to travel by 14 October 2021 (last date of return).  There is no refund for differences in the fare.

 

  The change of destination will only be possible:

  • for tickets that are IN ITALY, for destinations that are IN ITALY;
  • for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.

 

To adjust or change the booking, passengers can phone the Call Center  from Italy using the freephone line 800650055, from outside of Italyusing the number +39 0665649 or the local numbers found here, or alternatively contact the travel agency that issued the ticket.

 

  • If they are unable or not interested in rescheduling, passengers can request the full refund, without penalty, of the price at which the ticket was purchased or the residual value of the ticket for the journey not yet made. The request will be accepted and defined as soon as possible, in accordance with RegulationEC261/2004.

 

To request  a full refundpassengers who have purchased tickets on the Alitalia website will be able to click on link found in the cancellation notification messageor please click here.

 

To request a partial refund , passengers can phone the  Call Center from Italy using the freephone line 800650055, from outside of Italy using the number +39 0665649 or the local numbers found here.                          

 

Passengers who have purchased the ticket in the Travel Agency can contact directly to their travel agent.

 

For more information on passenger rights,  please see here.

 

PASSENGERS WITH MILLEMIGLIA AWARD TICKETSWHO HAVE HAD THEIR FLIGHT CANCELLED

 

Passengers in possession of  MilleMiglia award tickets with a travel date by 14 October 2021 to/from any destination/origin around the world, booked on a canceled flight, can:

 

  • contact the Call Centerto  rebook, without penalty, on Alitalia flights or flights operated by SkyTeam Partners and other Frequent Flyer Partners by 14 October 2021 (last date of return)
  • requesting a change of destination with mileage integration if necessary, on either operational AZ flights or operational flights of SkyTeam Partners and other Frequent Flyer Partners, to fly by 14 October 2021 (last date of return).

 

To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found  here.                                                                                          

 

For more information on passenger rights,  please see here.

 

PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET

 

Passengers in possession of an Alitalia ticket ( 055):

  • with a travel date until 14 October 2021;
  • to/from any destination/origin worldwide;

 

 

provided that they have canceled the flight booking before departure by phoning the Call Center, from Italy at 06/65640 (option 4), or from outside of Italy at local numbers found here (no show not allowed), can request, simultaneously with the cancellation of the reservation:

                                               

  • Change of booking  (rebooking or rerouting - or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return). Only one change is permitted.
  • Change of destination with possible fare integration, to travel by 14 October 2021 (last date of return). There is no refund for differences in the fare.

 

                     The change of destination will only be possible:

 

  • for tickets that are IN ITALY, for destinations that are IN ITALY;
  • for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.

 

To adjust or change the booking, passengers can phone the Call Center  from Italy using the freephone line to phone the Call Center, from Italy at 06/65640 (option 4), or from outside of Italy at local numbers found here

 

  • Refund of the ticket  purchased or its residual value, an option that is valid only for tickets that meet the fare conditions for the possibility of a refund.
    To request a refund, please click here; Alternatively contact: from Italy, the number 06 65640 (option 4),  from abroad, local numbers available here.

                                   
For tickets purchased at a travel agency, passengers can contact the agency directly for rebooking or refunds.

 

For all flight waiver cases not covered by these provisions, the following will be applied: General Terms of Alitalia Transport in terms of refunds and exchanges, compatibly with the planned termination of Alitalia's flight activities on 14 October 2021.

 

PASSENGERS WITH MILLEMIGLIA AWARD TICKETS IF YOU NO LONGER WANT TO FLY AS INDICATED IN THE TICKET

                                                                                         

All passengers who have a MilleMiglia award ticket to fly by 14 October 2021, can request, before the flight departure date:

  • to change the booking or the schedule, with payment of any additional mileage difference, to travel by 14 October 2021;
  • or the reimbursement of miles and airport taxes.

                                               

To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.

 

NEW PROVISIONS HAVE REINTRODUCED RESTRICTIONS ON MOBILITY AS WELL AS THE SUSPENSION OF ACTIVITIES AND EVENTS
 

With reference to restrictive provisions issued or that may be issued to contain the spread of the COVID 19 infection that prevent passengers from making the flight/flights as indicated on the ticket purchased, Alitalia offers the following forms of assistance and reimbursement:

                                               

Passengers holding Alitalia tickets (055) issued in ITALY, to fly until October 14, 2021, who intend to modify their trip or not to travel for the following reasons:

                                                                                         

A.UNABLE TO use the flight ticket due to force majeure caused by:

A.1 REGULATORY PROVISIONS OR OTHER ACTS OF THE CENTRAL OR REGIONAL GOVERNMENT which impose restrictions on mobility by prohibiting entry or exit from identified regions or localities (e.g.Red/Orange/Yellow Zones), or inability to use the ticket due to being positive with Covid-19, imposed quarantine (meaning quarantine with active surveillance or fiduciary home stay with active surveillance by the competent health authority) or hospitalization.

A.2 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which establish absolute prohibitions to operate air transport services or access/transit services of i) residents or transiters in Italy direct/transiting in foreign countries, ii) residents or transiters in foreign countries direct/transiting in Italy.

A.3 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which impose restrictions on mobility in and from / to territorial areas identified in the international countries impacted by them, which make it impossible for reasons of force majeure to use the single passenger's ticket.

                                                                                        

B.REASON FOR TRIP NO LONGER APPLIES.
B1. limited to holders of Alitalia tickets (055) purchased as part of a Tourist Package, who intend to modify their trip or not travel due to the suspension - imposed by the DPCM or other regulatory provisions - of activities or events provided for under the same Tourist Package, which fall into the following categories: participation in fairs and congresses; participation in educational trips, exchange or twinning initiatives; guided tours and educational outings; participation in entertainment events, from culture to gambling; stay for visits to theme and amusement parks; stays in wellness and spas on the Italian territory, excluding spas considered to be a healthcare facility; stays for the use of facilities in ski areas.
B.2.  for holders of Alitalia tickets (055) also purchased outside a Tourist Package, who intend to modify or cancel the trip due to the suspension imposed by the DPCM or other regulatory provisions of activities or events falling into the following categories: participation in pre-selection tests and written documents of public and private insolvency procedures; participation in pre-selection and written tests for qualification to practice the profession.

                                                                                         

can request, as long as they have canceled their flight booking before departure by calling the Call Center, from Italy to 06/65640 (option 4), from abroad to the local numbers that can be consulted here (no show not allowed):

  • Change of booking  (rebooking or rerouting - or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return). Only one change is permitted.
  • Change of destination with possible fare integration, to travel by 14 October 2021 (last date of return). There is no refund for differences in the fare.

 

  The change of destination will only be possible:

  • for tickets that are IN ITALY, for destinations that are IN ITALY;
  • for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.

 

  • Refund of the ticket  purchased or its residual value.

 

To request a refund:

                                                                                                                                   

  • For tickets purchased on Alitalia sales channels, passengers can call the Call Center from Italy at 06/65640 (option 4), from abroad to the local numbers available here                                           
  • For tickets purchased at the travel agency, and for tickets that are part of a Tourist Package, passengers can contact their travel agent, tour operator or intermediary who sold the package directly.

                                               

C.REASON FOR TRIP NO LONGER APPLIES. Passengers in possession of Alitalia tickets (055) who intend to modify or cancel their trip as a result of the  suspension of activities or events not purchased as part of the same Tourist Package or also purchased outside a Tourist Package and not referring  to activities or events falling within the categories participation in pre-selection and written tests of public and private competition procedures or qualification to practice the profession, they can take advantage of the forms of assistance described in the previous paragraph "Passengers who no longer want to fly as indicated on the ticket" .

 

 

 

PASSENGERS WITH TRAVELPASS TICKETS

 

Passengers in possession of Alitalia TravelPass tickets who intend to modify or cancel their tripcan contact the dedicated number +39 06 65859966 *, active 7 days a week from 7 am to 11 pm.  

                               

In the case of a Travelpass ticket already issued for a flight then canceled, the measures described above for cancellations apply.