CUSTOMER CENTER FROM ITALY 89 20 10*
24 hours a day, 7 days a week for:
- Booking and purchasing tickets
*From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
OUTSIDE OF ITALY
Outside of Italy, contact the nearest Alitalia office, or call +39 06 65649, to change your flight reservation or request assistance. This service is available 24 hours a day, 7 days a week.
CHANGING YOUR TRAVEL SCHEDULE, FLIGHT CANCELLATION AND REFUNDS
For information and contact, please click here.
FOR TERRITORIAL CONTINUITY FLIGHTS
Call 06 65859515, available 24 hours a day, 7 days a week to receive information, book and purchase tickets.
ASSISTANCE FROM ITALY 06 65640*
- Web checkin assistance and web support (24 hours a day, 7 days a week)
- Special assistance (from 7:00 a.m. to 11 p.m., 7 days a week)
- Report a service or baggage disruption** (from 9:00 a.m. to 10 p.m., 7 days a week). You can also use the on-line form in the My Experience section.
- Airport tax refund and return flight confirmation in case outbound flight was not used or will not be used (24 hours a day, 7 days a week)
*Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.
**From other Countries contact the Customer Relations Office nearest you (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).
Find out about Alitalia flights:
- From Italy call 800 650055, active 24 hours a day, 7 days a week
- Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.