Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

CUSTOMER CENTER FROM ITALY 89 20 10*

24 hours a day, 7 days a week for:

  • Information
  • Booking and purchasing tickets

*From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).

 

OUTSIDE OF ITALY

Outside of Italy, contact the nearest Alitalia office, or call +39 06 65649, to change your flight reservation or request assistance. This service is available 24 hours a day, 7 days a week.

 

FOR FLIGHTS TO/FROM SARDINIA

Call 06 65859515, available 24 hours a day, 7 days a week to receive information, book and purchase tickets.

 

ASSISTANCE FROM ITALY 06 65640*

  • Web checkin assistance and web support (24 hours a day, 7 days a week)
  • Special assistance (from 7:00 a.m. to 11 p.m., 7 days a week)
  • Report a service or baggage disruption** (from 9:00 a.m. to 10 p.m., 7 days a week). You can also use the on-line form in the My Experience section.
  • Airport tax refund and return flight confirmation in case outbound flight was not used or will not be used (24 hours a day, 7 days a week)   

*Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

**From other Countries contact the Customer Relations Office nearest you (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).

 

FLIGHT INFORMATION

Find out about Alitalia flights:

 

  • From Italy call 800 650055, active 24 hours a day, 7 days a week
  • Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.