Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

We would like to remind you that on our website you can request your award tickets on flights operated by Alitalia or its Partner Airlines at any time.

 

In addition, you can access all information about the Program and your MilleMiglia account online. You can also use your miles online to purchase tickets on flights operated by Alitalia through the Cash&Miles option.

 

A special team is available for all specific questions on how to use your miles for: the issue of Companion award tickets reserved to holders of American Express cards co-branded Alitalia; the issue of award tickets for Premium Economy Class; the request of class upgrades; all additional services; all requests of re-booking and reimbursement.

 

Call the number reserved to your Club:

 

YOUR CLUB SERVICES TIMES NUMBER
MILLEMIGLIA CLUB
  • Information on Alitalia flights and services
  • Ticket booking and purchase
  • Re-bookings

24/7

From Italy: 89 20 10*


From abroad: +39 06 65649

  • Information on the MilleMiglia Program
Monday to Friday, 9am to 8pm weekends and holidays, 9am to 7pm
  • Booking, request, and re-bookings of MilleMiglia award tickets and of other rewards from additional services

Monday to Friday, 9am to 8pm

weekends and holidays, 9am to 5pm

From Italy: + 39 06 65645

From abroad: +39 06 65649

ULISSE CLUB

FRECCIA ALATA CLUB

  • Information on Alitalia flights and services
  • Ticket booking and purchase
  • Re-bookings
24/7

From Italy: 06 65644

From abroad: +39 06 65644

  • Booking, request, and re-bookings of award tickets, of other rewards from additional services, and information on the MilleMiglia Program

Monday to Friday, 9am to 8pm

weekends and holidays, 9am to 5pm



If you live abroad, you can also contact the MilleMiglia Member Services in your country.



*From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).