Purchases, refunds and certification of flights taken

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If you need certification of flights taken, Alitalia provides an email address certificazionidivolato@alitalia.it to use to request documentation about your flights.


Attach the following to the request:


  • Personal ID (identity card or passport);
  • Ticket number for the flight that you want certified (you can only ask for certification of flights operated by Alitalia);
  • Telephone contact number.


Our Customer Relations office will check the documents sent and will contact you to finalize the request. The service is provided for EUR 12 plus VAT.


Payment can be made by:


  • Visa credit card
  • Visa Electron
  • MasterCard
  • American Express
  • Diners
  • Postepay


At the end of the process, you will receive, at the email address specified, a document on Alitalia headed paper confirming that you took the flights and specifying the ticket cost.

You can also request "certification of flights NOT taken" from the same address, certifying that you did not take flights.


If there are any anomalies on the document issued, you can send another email to certificazionidivolato@alitalia.it or contact the Customer Relations office from Monday to Friday from 9:00am to 8:00pm and on Saturdays, Sundays and holidays from 9:00am to 5:00pm.


Policy pursuant to Article 13 Privacy code:

The personal data that you supply to obtain the requested certification will be processed in accordance with the current privacy law (Legislative Decree 196/03) for the sole purpose of checking the identity of the person making the request and/or to respond to issues related to the request made.


Please note that for passenger transport services, transport tickets perform the function of fiscal certification (tax receipt) as per article 1 of the D.M. 30/06/1992.


If a ticket is purchased via the WEB platform, the invoice request must be made simultaneously with the purchase of the ticket.


If the ticket was purchased through channels other than the WEB, the invoice request must be made by completing the appropriate FORM  within and not later than 24 hours from the time of purchase.


Starting from 1st January 2019, with the entry into force of Electronic Invoicing, the invoices subject to the relevant legislation will no longer be delivered together with the request, but will instead be sent to the address indicated after validation via the Interchange System of the Italian Revenue Agency. Please also note that the original invoice, which is valid in terms of taxation and legally, will be available in your "tax box" on the website of the Italian Revenue Agency.