Purchases, refunds and certification of flights taken

Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method, then buy products and services, and relax.

CREDIT CARDS

AMERICAN EXPRESS, MASTERCARD, VISA, MAESTRO AND DINERS CLUB INTERNATIONAL: YOU CAN USE ANY OF THESE MAJOR CREDIT/DEBIT CARDS TO BUY TICKETS ON THE ALITALIA WEBSITE WITH THE SECURITY OF YOUR PURCHASES GUARANTEED.

NEW SECURITY LEVELS FOR ONLINE PAYMENTS

To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find:

 

  • For American Express cards (four digits), printed above the card number on the front of the card
  • For MasterCard, Visa, Maestro, or Diners Club International cards, (3 digits) on the signature strip on the back of the card

 

Attention: in order to ensure protection against frauds, you might be asked, by authorized personnel, to show the credit card with which the ticket was purchased.  Failure to exhibit the credit card, in original or in copy (if you are not the holder of the card with which the ticket was purchased), could result in not being allowed onboard.


Following the full implementation of the European Directive (UE) 2015/2366, from 1 January 2021 payments with credit or debit cards will only be possible through the Strong Customer Authentication. This procedure guarantees with certainty the identity of the person finalizing the payment and makes online payments even more secure.  

 

During payment you will be required to confirm the transaction with an identity authentication process comprising at least two of the following authentications:

 

  1. password or a personal PIN code;
  2. disposable code generated through text message or APP;
  3. biometric feature such as fingerprint, facial pattern or voice.

 

We remind you that the authentication procedure can vary based on the issuer of the payment system.

 

For further information on the Strong Customer Authentication procedure, please contact your bank or the issuer of your card.

 

SECURITY

How does the Alitalia website ensure that purchases are secure?

To ensure secure purchases on Alitalia servers, SSL (Secure Socket Layer) software is installed. This software is the highest standard for protected financial transactions. 

To ensure that transactions are as reliable as possible, Alitalia is a partner of the Certificate Authority VeriSign, the global leader in the industry.