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Purchases, refunds and certification of flights taken

Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method, then buy products and services, and relax.

LOTTOMATICA

BUY TODAY, PAY TOMORROW THANKS TO LOTTOMATICA SERVIZI*: YOU CAN MAKE PURCHASES FROM ALITALIA’S WEBSITE EASILY AND QUICKLY.

  1. Once you have chosen your flight(s), choose Lottomatica as your payment method.
  2. Pay for your ticket(s) by midnight of the following day at any Lottomatica Servizi outlet.

You can book and pay for the ticket(s) up to 48 hours before the departure of your flight. The total purchase cannot exceed EUR 999.99.

For more information, find the nearest outlet or visit the Lottomaticaservizi.it website.



* For refunds of tickets purchase using Lottomatica, you can send a mail to rimborsionline@alitalia.it specifying:

 

  • Ticket number
  • PNR (booking code)
  • IBAN
  • Name of the account holder

 

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

From November 5, 2013, LIS PAGA Lottomatica Servizi sales points (tobacconists and bars) will apply a fee of EUR 2 for each ticket purchased by cash or PagoBancomat card.

Please note that for this type of purchase, where no receipt is issued, the transaction cannot immediately be considered valid. For this reason, the customer must obtain the Lottomatica receipt once the ticket has been paid for.