Purchases, refunds and certification of flights taken

Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method, then buy products and services, and relax.

ONLINE TRANSFER

FAST, EASY AND SECURE: BUY SAFELY ONLINE WITH A DIRECT BANK TRANSFER USING 

SOFORT DIRECT BANKING.

Is Homebanking available on your bank account? Choose Sofort Direct Banking for your next purchases. Due to their high security standards, online transfers are among the safest and widespread payment methods in Europe.

 

For refunds of tickets purchased using Sofort, you can contact the Customer Center.

 

Exclusively for refunds of tickets issued before 24 November 2020 you can send an email to rimborsionline@alitalia.it specifying ticket number, PNR (booking code) and IBAN.

 

If you need assistance for purchases on our website with Sofort, you can contact the Web Support.