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Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD CALL +39 06 65649 OR THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.

For informationreservations and the purchase of tickets for domestic or international flights, please contact:
 

  • from Lebanon call 00961 1 966175
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you

SPECIAL ASSISTANCE AND WEB ASSISTANCE

  • from Lebanon call number 00961 1 966175/6
  • from Italy call number (+39) 06 656402
  • from other countries contact the Customer Relations Office nearest you 

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:  

 

  • from Lebanon
    • e-mail to customer.relationsLB@alitalia.it
    • fax to + 961 (1) 983566
    • write to: 170 Saad Zaghloul, Allenby Street, Down Town, Beirut-Lebanon
    • LOST AND FOUND: For the first five days please contact lost and found at Beirut Rafic Hariri International Airport Tel: +961 ( 1) 622722
  • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you 

 

1. Costs for italian operators: 

From a landline, VAT included: 64 cents/min, no connection charge.   

From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min). 

2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.