Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions or remarks.

We would like to remind you that on our website you can request your award tickets on flights operated by Alitalia or its Partner Airlines at any time.

In addition, you can access all information about the Program and your MilleMiglia account online. You can also use your miles online to purchase tickets on flights operated by Alitalia through the Cash&Miles option.

 

A special team is available for all specific questions on how to use your miles for:  the issue of Companion award tickets reserved to holders of American Express cards co-branded Alitalia; the issue of award tickets for premium economy class; the issue of award tickets to fly with our Partner Airline All Nippon Airways, GOL, China Eastern and Shanghai Airlines; the request of class upgrades; all additional services; all requests of re-booking and reimbursement.

 

For any enquiry please contact us at alitaliaassistance@alitalia.com