Passenger rights

The regulations, rules and procedures Alitalia follows for the carriage of passengers and baggage, passenger rights and information on how to get assistance.

CARRIER LIABILITY

YOU CAN FIND BELOW THE MAIN REGULATIONS GOVERNING CARRIER LIABILITY, ITS LIMITATIONS AND PASSENGER RIGHTS IN THE EVENT OF ISSUES RELATED TO THE SERVICE OF THE AIR TRANSPORT OF PASSENGERS  AND BAGGAGE.

RIGHTS OF PASSENGERS WITH REDUCED MOBILITY

For information on the services offered by Alitalia to passengers with reduced mobility, please visit the Special Assistance section.

For information on the rights of passengers with reduced mobility, please consult REGULATION EC1107/2006

or the relevant sections of the European Union website:  https://europa.eu/youreurope/citizens/travel/transport-disability/reduced-mobility/index_it.htm

LIMITS OF LIABILITY

According to the rules applied to air carriers of the Community in compliance with EU law and the Montreal Convention and Reg (EC) n 889/02. See ART.XIII of the General Conditions of Transport.