“Alitalia Meet & Greet" Terms and Conditions

1.     Definitions

“Airline" or "Alitalia" means Alitalia - Società Aerea Italiana S.p.A in extraordinary administration with registered office in 00054 Fiumicino (RM), Via Alberto Nassetti snc, Pal. Alfa, share capital equal to EUR 103,105,126.99, fully paid. Tax code, VAT reg. no. and registration number on the Rome Companies Register 13029381004, R.E.A. (Repertorio Economico Amministrativo — Economic and Administrative Index) of Rome no. 1418603.


“Customer" means the adult holder of an Alitalia air ticket, who wishes to book one or more of the personalized Services provided at the airport. 

"Meet and Greet Services” or “Service” or “Services” means a range of services offered to Customers at Fiumicino airport including as appropriate: being met and assisted by an Alitalia employee on departure or arrival or during transit , as well as other services such as Fast Track, passport control, assistance as far as boarding and other optional services.


“Terms and Conditions" means these general conditions of sale setting out how to book and buy the "Meet & Greet" service and how it is provided.


"Website": means the website http://www.alitalia.com.




2.     Description of the "Alitalia Meet & Greet" Services


The Service can be booked specifying the type of assistance required, with a choice of optional services as follows:


A)   The Departure Service includes:

  • Welcome on arrival at the airport and assistance for check-in and baggage registration
  • Assistance during travel procedures
  • Access to the Casa Alitalia Lounge (where applicable)
  • Use of the VIP Room in the Casa Alitalia Lounge (where applicable)
  • Assistance as far as the boarding gate (when a passenger boarding bridge is used).
  • Transfer by private car to the aircraft if parked at a remote gate (where applicable).


B)   The Transit Service includes:

  • Welcome upon disembarking and transport by private car if the aircraft is parked at a remote gate (where applicable)
  • Welcome in the arrivals area off the bus or at the passenger boarding bridge
  • Access to the Casa Alitalia Lounge (where applicable)
  • Assistance during transit as far as the departure gate
  • Assistance as far as the boarding gate (when a passenger boarding bridge is used)
  • Transfer by private car to the aircraft if parked at a remote gate (where applicable).






C)   The Arrival Service includes:

  • Welcome upon leaving the aircraft and transfer by private car if parked at a remote gate (where applicable)
  • Assistance in the arrivals area off the bus or at the passenger boarding bridge and assistance throughout the disembarkation process and immigration controls
  • Assistance for baggage collection.


Services booked by Customers are personal to the named Customer and cannot be transferred to third parties.


3.     Booking the Service and Terms of Purchase and cancellation:


3.1. The Services must be booked:

  • At least 48 hours before the flight arrival/transit/departure
  • Mondays to Fridays from 9:00am to 5:00pm
  • Using the address on the website http://www.alitalia.com on the page dedicated to the service.

3.2   After payment has been made, Customers will receive a confirmation email with the receipt and details about the service purchased.

3.3   The Service can be canceled with no payment taken no later than 48 hours before the flight departure/transit/arrival. After that time, the full amount will be charged.

3.4   When booking the Service, Customers undertake to provide Alitalia with the information needed to personalize the service. If the information provided is inaccurate, Alitalia cannot be held liable for not providing the services requested or for providing other services.

3.5   The price are differentiated by type of package, based on the number of people and refer to the time of purchase of the service.





4.    Payment 

Payment will be made by credit card in euro. The following credit cards can be used: American Express, Mastercard, Visa, Diners (Italy only), UATP and JCB.


5. Alitalia's commitments

5.1   Alitalia undertakes to provide the Services booked in compliance with these Terms and Conditions.


5.2   Alitalia may be obliged to amend the Services for safety reasons or to protect people, structures or the services. 
In these cases Alitalia will endeavor to inform Customers of such changes as soon as possible and to find a way to adapt the Services and provide them under satisfactory conditions to Customers. 

5.3   If the Services cannot be guaranteed or adapted for the above reasons, Alitalia cannot be held liable for not providing them. Customers who are unable to benefit from the booked Services will be refunded.


6. Changing the Services after booking 

6.1   Services booked by Customers can be changed if changes are made no later than 48 hours before the agreed time for arriving at the airport, under the following conditions:

(i)           The Price will not change;
(ii)          The type of service bought remains the same, apart from the change of date or time; 
(iii)         The Customer's name is not changed. 


7. Refunds 


7.1   The service can be refunded in the following cases:

·       As a result of disruption to the service (e.g. flight delay or cancellation) when Alitalia was not able to rebook the service bought

·       The Service was canceled no later than 48 hours before the flight departure/transit/arrival.

7.2   Customers can request refunds through the same channel as that used to buy the service.


7.3.  Refunds are not possible if the cause of the non-performance of the service is attributable to the Customer or if the Customer did not comply with the conditions in these Terms and Conditions.


8. Conditions of use of the Services

8.1   For the Meet & Greet departure service, Customers must arrive at the place and time agreed by email.

8.2   Alitalia is not required to provide the service in the event of a no-show or if Customers arrive more than 30 minutes later than the agreed meeting time.


8.3   Alitalia is not liable for Customers missing their departure flight if they arrive late at the boarding gate.


8.4   For the Meet & Greet arrival service, the place and time to meet the Alitalia employee will be defined on the basis of a previously agreed timetable or of the actual flight arrival time in the event of the flight being early or late.



9. Liability 

9.1   For Services provided after going through the boarding gate and before leaving the arrival gates, the regulations on liability under the Montreal Convention and the Alitalia Conditions of Carriage apply.


9.2   Alitalia is not liable for damage to people and property occurring before they go through the boarding gate and after they leave the arrival gates, unless this damage is caused deliberately or as a result of gross negligence by Alitalia or its staff.


10. Force majeure 

Alitalia cannot be held liable or be in default of its obligations if all or part of the services booked are not provided due to a case of force majeure.

In this case, Customers cannot claim any compensation or interest for direct or indirect harm caused by the non-performance of these services. 

11. Privacy policy

Personal data collected by Alitalia when booking and buying the Services is processed by Alitalia pursuant to Legislative Decree 196/2003 and relevant provisions from the Italian Data Protection Authority. For more information on our privacy policy, see the privacy section of the website www.alitalia.com.

12. Changes to these General Conditions of Sale 

Alitalia reserves the right to change the personalized Services provided at the airport and these General Conditions of Sale at any time; however, the Conditions of Sale in force at the time of booking are guaranteed, unless the change is required by law or by a government authority. In this case, the change will apply to all orders already submitted. 

13.   Court having jurisdiction 

These Terms and Conditions are subject to Italian regulations. In the event of a dispute the Court of Rome will have jurisdiction.