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LETTER TO CUSTOMERS FROM CEO

Dear Traveler,

 

As you may know, a 24 hours strike was confirmed Thursday 22 September by ANPAC which represents some of our pilots and cabin crew. We are working hard round the clock in every department to minimize disruptions for our customers.

 

Unfortunately, despite our efforts, the strike will result in the inevitable cancellation of many flights and some of your travel plans may be affected.

 

And for this I would like to apologise.

 

At Alitalia, we believe that customers should always come first. With this in mind, we have already implemented special measures to rebook as many customers as possible on the first available flights.

 

We will have additional staff at our major bases of Rome Fiumicino, Milan Linate and other key airports to help customers. We also deployed extra staff to answer your calls to our 24-hour call centre, which can be contacted from Italy through the toll-free number 800 650 055. For those calling from abroad, the number is +39 06 65649.

 

If you have travel plans for 22 September, please contact the call centre or our website to check the status of your flight before going to the airport.

 

We have extended our rebooking policy so that you can change your flights, at no extra cost, up to 30 November, 2016. You will also have the option for a full refund of your ticket if your flight is among those cancelled on 22 September.

 

As Alitalia’s CEO I have tried in every way to avoid this strike, which I consider unfair to our customers and pure madness for our business. 

 

Thank you for your understanding and for your continued trust in Alitalia.

 

 

Cramer Ball