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REQUEST REFUND FOR THE “SEAT SELECTION” SERVICE
The refund of the price paid may be requested, unless the passenger requests to use it on another flight, in the following cases:
- disruption by the company (e.g. flight cancellation); in the case of rerouting of the passenger on a new flight where there is no availability of seats with characteristics similar to the one purchased (e.g. for aircraft changes);
- loss of connection for the flight on which the “Seat Selection” was purchased following a delay in a flight operated by Alitalia or a Partner Company;
- technical problems with the seat itself;
- seat reassignment before or after boarding by Alitalia for operational, technical or safety reasons;
- the customer decides to accept the purchase of an Upgrade to a higher class.
The refund may be requested at the same time as the request for reimbursement or modification of the ticket even in cases of cancellation of the flight due to illness / death (in both cases, the cancellation due to illness/death must be proven by a valid medical certificate or death certificate. (see Arts. 3.3.5-3.3.7 Alitalia General Conditions of Carriage.):
- of close relatives: spouse, children (including adoptive parents), parents, brothers/sisters, grandparents, grandchildren, in-laws and cousins; in this case it is necessary to demonstrate the degree of kinship with an appropriate certificate (family status or other issued by bodies in charge such as district or registry office);
- of passengers, relatives or friends, present on the same PNR.
Any voluntary modification requested by the customer (for example: change of date, flight, route) will result in the loss of the “Seat Selection” service for the modified flight segment, without the possibility of requesting a refund.“Seat Selection” can be repurchased, if available, for the updated sections of the itinerary.
No refund will be made in the event that the requirements requested and illustrated in the regulation OF THE “SEAT SELECTION” SERVICE are not met.