Baggage assistance

All the contacts and everything you need to know should your baggage be delayed, tampered with or lost. For assistance with your baggage issues when in Italy: telephone: +39 06 65640 (from landline, VAT incl.: 11.88 cents/min From mobile rates vary according to the server used)


If you are a USA resident and you incurred expenses while without your baggage, you must file a written claim for reimbursement within 21 days of the luggage delivery date.


You  may submit your claim onlineTo submit your claim via Email, write to , or fax to 212 903 3568.  To submit a claim via post mail, write to Alitalia Customer Relations, PO Box 4485, New York, NY 10163-4485 .


If you live outside the USA, you may submit your claim online or write to the Client Relations Office nearest you.   


An Alitalia customer care representative will be in touch with you as soon as possible via the contact information you have provided.


Please remember to include the following documents:


  • A brief but detailed letter including your mailing address, phone number and Email
  • Copy of the Property Irregularity Report (P.I.R.) issued by the Lost & Found office
  • Copy of luggage tag or stub of the baggage ID tag
  • Copy of your e-ticket(s) and/or boarding card(s)
  • Copies of relevant receipts of reasonable expenses for necessities purchased while without luggage



If your luggage has not been found and returned to you after 3 days from the time you filed a PIR, send a detailed list of the contents of the delayed bag along with the PIR number and the baggage ID tag to:




For your convenience, use this LIST OF CONTENTS FORM