PURCHASES AND REFUNDS
There is no service charge on tickets purchased in the USA via Alitalia’s website, US airport ticket counters or call center.
To purchase your tickets on our website, choose one of the following payment methods:
- Credit card: American Express, MasterCard, Visa and Discover.
- Or you can charge your personal PayPal account.
When you book your reservation through the Alitalia U.S. call center (800 223 5730) or at an Alitalia U.S. ticket counter, we will allow you to hold the quoted fare without payment for at least 24 hours if the reservation is made one week or more prior to scheduled flight departure. When you purchase a ticket through Alitalia’s U.S. web site, we will allow you to cancel without penalty or fee and receive a full refund if you cancel within 24 hours after your purchase and if the reservation is made one week or more prior to scheduled flight departure.
Cancellations and refunds for qualifying web site purchases and purchases made via the call center may be requested by calling 800 223 5730.
A fee of $20.00 per ticket for administration costs is applicable on all complete or partial ticket refund requests, for flights canceled by the passenger. If penalties are collected according to airfare rules, $20.00 handling fee does not apply. Airport taxes and security taxes can always be reimbursed for all tariffs; $20 handling fee applies. If the reimbursable amount (referred to ticket and/or security and airport taxes) is less than the administration fee, no amount will be reimbursed.