SPECIAL MEASURES TO MITIGATE CUSTOMER INCONVENIENCE DUE TO ITALIAN AIR TRAFFIC CONTROLLERS STRIKE SCHEDULED FOR 14 JANUARY 2020 FROM 1PM TO 5 PM

Some Italian trade unions have confirmed for Tuesday 14 January a 4-hour air traffic controllers strike from 1 pm to 5 pm. The airline was therefore forced to cancel some domestic and international flights scheduled for 14 January from 1 pm to 5 pm.

 

List of cancelled flights is available here.

 

Alitalia has taken special measures to mitigate customer inconvenience by operating bigger aircraft on domestic and international routes, in order to rebook passengers affected by cancellations onto the first available flights on the same day: 75 per cent of the involved travelers will fly on the same 14 January.

 

Travelers affected by cancellations can check on which flight they have been rebooked by connecting at www.alitalia.com and filling in the empty fields ‘First Name’, ‘Last Name’ and ‘Reservation Code’ in the ‘MY FLIGHTS’ section in the home page of the website.

 

Alitalia invites all customers already holding tickets for travels on 14 January from 1 pm to 5 pm to check the status of their flights before going to the airport on alitalia.com website, or calling the airline at the toll-free number 800.65.00.55 (within Italy), at +39 06.65649 (from overseas), or contacting the travel agency where the ticket was bought.

 

Travelers affected by cancellation or schedule change of Alitalia flights on 14 January can rebook their travel at no additional cost or penalty, or ask for a full ticket refund (only if the flight is cancelled or the delay on departure exceeds 5 hours) by 21 January.