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23 february strike: information for passengers

Alitalia was forced to cancel 60% of its flights, both domestic and international due to industrial action by trade unions. The USB and CUB Trasporti trade unions, together with ANPAC and ANPAV professional associations have confirmed on 23 February a 24 hours strike. Flights set to operate during the peak times between 7 am to 10 am and from 6 pm to 9 pm will operate as scheduled; on the same day, the confederal Filt-Cgil, Fit-Cisl, Uiltrasporti, Ugl-Ta trade unions have also confirmed a four hours strike (from 2 pm to 6 pm).

 

Travellers can check the list of their cancelled flights on this link.

 

The airline has immediately taken special measures to minimise inconvenience to its customers, by rebooking as many of the passengers affected by cancellations as possible on the first available flights. Alternatively passengers can be refunded at no extra charge. Alitalia invites all passengers travelling on 23 February, as well as on the late evening of 22 February and early morning on 24 February, to check the status of their flights, before going to the airport. The airline has set up special call center numbers for information and assistance: +39.06.65649 from overseas and toll-free number 800.65.00.55 from Italy.

 

Bigger aircraft will operate on several domestic and international routes in order to carry as more passengers as possible on 23 February.

 

Additional staff will be on hand in the airports of Rome Fiumicino and Milan Linate to assist customers, and additional call centre staff. Detailed information on re-booking is available at alitalia.com. Passengers can choose whether to get refund or change their tickets for free by 10 March.

 

Eligibility is only for customers with an original ticket issue date on or before 23 February, 2017.


CHANGE OF TRAVEL DATES

 

Without penalty on Alitalia operating flights and Alitalia marketing flights in the same booking class or in the first available one.

  • Re-booking/Re-issue must be completed by the end of the day on 10 March, 2017.
  • Outbound travel should occur no later than 10 March, 2017.
  • The original duration of stay will be preserved.
  • Re-booking is only permitted within the same cabin of travel, i.e. re-book in the ticketed class and if not available, the lowest class in the same cabin.

 

RE-ROUTING

 

Without penalty on Alitalia operating and Alitalia marketing flights in the same booking class or in the first available one, within the same cabin of travel.

  • The travel must be done via intermediate point on the same origin and destination
  • The reservation must be changed not later than 10 March, 2017.
  • Outbound travel should occur no later than 10 March, 2017.
  • The original duration of stay will be preserved.

 

FULL REFUND

 

Without any penalty of completely/partially unused ticket in the original form of payment.

Passengers with open ticket, without reservation, will have the refund of not used tickets.

 

CHANGE OF ORIGIN/DESTINATION

 

In lieu of refund the full or partial value of the original ticket may be used to buy new Alitalia tickets.

The new fare must be recalculated using the applicable fare for the new origin/destination.

Reservation must be done by the end of the day on 10 March, 2017, without change fee.

 

GENERAL RULES

 

Schedule change of more than 5 hours (flight scheduled delayed on departure):

In case the re-scheduled departure time are such that the passenger is no longer interested in the flight, he may renounce to the flight and may request the Carrier to refund the amount paid, without any penalty of completely/partially unused ticket, in the original form of payment.

 

SCHEDULE CHANGE (P.O.S. USA)

 

In case the re scheduled departure time are such that the passenger is no longer interested in the flight, he may request to be re-booked/re-routed (via intermediate point on same origin and destination) without any penalty and without any additional cost.

In case the Carrier cannot offer any alternate acceptable flight, passenger may renounce to the flight and may request the Carrier to refund the amount paid, without any penalty of completely/partially unused ticket, in the original form of payment

 

MILLEMIGLIA AWARD TICKETS

 

MilleMiglia Customers will be reprotected on AZ operating flights.