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Organize your Trip

Travel documents, special assistance, moms-to-be, children and pets: Find out how to better organize your trip.

ANIMALS

DON'T WANT TO LEAVE YOUR DOG, CAT, FERRET OR CANARY BEHIND WHEN YOU GO ON VACATION? FIND OUT EVERYTHING YOU NEED TO KNOW ABOUT TRAVELING WITH YOUR PET.

Not every aircraft has animal transport facilities and the maximum size of the pet carriers they can take on board varies. Please find out if your pet can travel with you by calling our Special Assistance service.

DOGS, CATS AND FERRETS

In order to travel within the EU, cats and dogs must have the following:

 

  • A passport issued by a veterinarian listing the vaccinations your pet has received and attesting to its health
  • Legible tattoo or microchip


Remember:

 


There may be other restrictions on bringing in certain animal species depending on the destination country.

Find out more

Certain conditions must be met for the pet to travel with you in the cabin:   

  • For the entire journey, the pet must remain in a carrier no larger than:
    • 24 cm high
    • 40 cm long
    • 20 cm wide
  • The pet must be comfortable and able to turn around and lie down in the carrier. The carrier must be well ventilated, waterproof and sturdy, preferably semi-rigid or soft as long as it meets the previous conditions. If the top of the carrier is soft or semi-rigid, it can be slightly (2–4 cm) higher than indicated. 
  • The carrier may hold up to five animals of the same species as long as the total weight does not exceed 10 kg (including carrier and food)

These conditions must be met for the pet to travel in the hold:

  • The pet must travel in a rigid carrier
  • The body of the carrier must be made from fiberglass or hard plastic only
  • If the carrier has wheels, these must be removed. If they are retractable, they must be locked with adhesive tape
  • CAGES for transporting DOGS must:
    • have a metal door with a locking system that locks the closure points at the top, middle and bottom of the door
    • The side air inlets of CAGES for transporting DOGS must be made of metal, not plastic
  • The dimensions of the CAGE may vary based on the type of aircraft being used for the journey. For further information, please contact our Call Center

NEW

Recommendations for the transportation of brachycephalic races in the hold

Brachycephalic races or snub nose, are particularly susceptible to stress and temperature. To ensure the wellness and safety of your pet, we suggest you to evaluate carefully the overall health of your pet and consequently to assess the risks associated with this type of transport.

Based on IATA Regulations, it includes the following races:

DOGS

  • Affenpinscher
  • American Pit Bull Terrier
  • American Staffordshire Terrier
  • Bichon Frise
  • Boston Terrier
  • Boxer
  • Brussels Griffon
  • Bulldog
  • Bullmastiff
  • Cane Corso
  • Cavalier King Charles Spaniel
  • Chihuahua (apple-headed)
  • Chow Chow
  • Dogo Argentino
  • Dogue de Bordeaux
  • English Mastiff
  • French Bulldog
  • Japanese Chin
  • King Charles Spaniel
  • Lhasa Apso
  • Maltese
  • Neapolitan Mastiff
  • Newfoundland
  • Pekingese
  • Presa Canario
  • Pug
  • Shar-Pei
  • Shih Tzu
  • Silky Terrier
  • Tibetan Spaniel
  • Valley Bulldog
  • Yorkshire Terrier

CATS

  • Burmese
  • Exotic Shorthair
  • Persiano
  • Himalayano 

For more information please contact our Call Center.

BIRDS

In order to prevent the spread of avian (bird) flu, the EU and the Ministry of Health have placed a total ban on the importation of birds from Asia, Turkey, Russia, South Africa, Romania and the Balkan Peninsula.

ADDITIONAL CHARGES

In order for your pet to be able to travel with you, you must pay an additional ticket charge, which will vary depending on the pet's weight, the departure and arrival airports, and whether it will travel in the cabin or in the cargo hold.

REFUNDS

You are entitled to a refund of the extra baggage allowance fee in the following cases:

  • Illness/death (in each case, not flying due to illness or death must be proven by a valid hospital certificate or death certificate):
    • of close relatives: spouse, children including adopted children, parents, brothers/sisters, grandparents, grandchildren, parents-in-law, brothers-in-law and sisters-in-law, and sons-in-law and daughters-in-law; in this case, proof of the relationship must be provided with the appropriate certificate (certificate of family status or other certificate issued by a local council or registry office)
    •  of passengers who are relatives or friends on the same PNR
    • of the pet

 

In any case, the cancellation due to death/illness must be supported with a death certificate, a hospital certification or a veterinarian certificate validating the impossibility for the pet to travel due to illness

 

 

Find out more

ANIMALS

Don't want to leave your dog, cat, ferret or canary behind when you go on vacation?
Here are some tips on how to make your pet's airplane trip as comfortable as possible:

  • Get your pet used to a carrier or cage at least five days before your trip if your pet will be traveling in the cargo hold
  • Give your pet frequent but small quantities of water before take-off
  • Feed your pet up to four hours before take-off and make sure it has enough food for the entire trip
  • Check with your vet to see if your pet might benefit from tranquilizers

Not every aircraft has animal transport facilities and the maximum size of the pet carriers they can take on board varies. Please find out if your pet can travel with you by calling our Special Assistance service.

BIRDS

In order to prevent the spread of avian (bird) flu, the EU and the Ministry of Health have placed a total ban on the transportation of birds from Asia, Turkey, Russia, South Africa, Romania, Croatia and the Balkan Peninsula. For public health and safety reasons, parrots and parakeets cannot be transported.

FIND OUT MORE about the fares applicable to the transportation of pets.