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Baggage assistance

All the contacts and everything you need to know should your baggage be delayed, tampered with or lost. For assistance with your baggage issues: from United States, e-mail to customer.relationsNYC@alitalia.it - fax to +1 212 903 3568 - write to Customer Relation Dept. 51, Madison Avenue Suite 2000, New York NY 10010; from Italy call (+39) 06 656401; from other Countries contact the Customer Relations Office nearest you

LOST BAGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.
 

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.

FIND OUT MORE

We will search for your luggage for 45 days from when the loss is reported; at the end of this period, the baggage will be considered lost.

To obtain a refund, on the basis of currently applicable laws, you can send1 a report within two years of the date on which the P.I.R. was submitted, attaching a copy of the following documentation:

  • A signed detailed letter
  • The Property Irregularity Report (P.I.R.) issued by the Baggage Assistance Office
  • Receipt of your flight ticket and/or boarding card.


Our office will be in touch with you via the contact information you provide.
 

1In the same way specified for delayed baggage delivery

LOST ITEMS

DID YOU LEAVE SOMETHING ON BOARD THE AIRPLANE OR IN AN AREA OWNED BY ALITALIA? GO TO THE LOST AND FOUND DESK OF THE ARRIVAL AIRPORT.

IN ROME FIUMICINO

If you accidentally left something on board a flight that landed in Rome or in any of the areas owned by Alitalia in Fiumicino airport, write to the Lost and Found Service stating your fullnameaddress andcontact numbers, the date and place where you believe you left or lost the item and, if possible, theflight number and a detailed description of the lost item.

Send this information in Italian or English: 
 

  • by mail to: Alitalia, Centrale Assistenza Bagagli, 00054 Fiumicino, Roma 
  • by fax to: +39 06 6563 6267 
  • by email to: oggetti.ritrovati@alitalia.it


Items handed in or found unattended will be kept by Alitalia for 45 days.
Unauthorized items found on board will be confiscated by the police. Alitalia declines all responsibility for any objects not allowed to transport in the cabin.