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Contacts and assistance

Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions, remarks or complaints.

CUSTOMER CENTER

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM KOREA +82-02-2222-7890~2

For informationreservations and the purchase of tickets for domestic or international flights, please contact:
 

  • from Korea call +82-02-2222-7890~2
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you

SPECIAL ASSISTANCE AND WEB ASSISTANCE

  • from Korea call number +82-02-2222-7890~2
  • from Italy call number (+39) 06 656402
  • from other countries contact the Customer Relations Office nearest you

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:

  • from Korea
    • email to customer.relations.korea@alitalia.it
    • fax to +82 2 2222 7896
    • write to Customer Relation C/O Daemyung Air Service 10F, Kukje Building, 109, Namdaemun-ro, Jung-gu, Seoul 100-180
  • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you  (Service is available in the following languages: Italian, English, French, German, Spanish, Portuguese, Arabic, Greek, Turkish).
  • Or fill out the online form and send it to the Customer Relations Office nearest you. Our office will be in touch with you via the contact information you have provided

 

 

1. Costs for italian operators: 

From landline, VAT incl.: 64 cents/min, no connection charge.

From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).  

2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.