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STRIKE ON 5 APRIL: INFORMATION FOR PASSENGERS

Trade Unions Filt-Cgil, Fit-Cisl, Uiltrasporti, Ugl-Ta, USB and CUB have confirmed a 24-hour industrial action on 5 April 2017.

 

To minimize disruptions, Alitalia was forced to cancel several flights and modify its domestic and international flight schedule between the late evening of 4 April and the early morning of 6 April.

 

On 5 April, flights departing during the “guaranteed period” between 7am and 10 am and from 6pm to 9pm Rome time will operate as scheduled.

 

Please click here for a complete list of cancelled flights.

 

On the same day, trade unions ANPAC and ANPAV have also confirmed a four-hour strike (from 12pm to 6pm).

 

The airline has immediately taken special measures to minimise inconvenience to its customers, by rebooking as many of the passengers affected by cancellations as possible on the first available flights.

 

Alitalia customers already holding confirmed tickets for travels from the late evening of 4 April to the early morning of 6 April, should contact Alitalia at the toll-free number 800.65.00.55 (within Italy) or +39.06.65649 (from overseas), or contact the travel agent where they purchased the ticket, in order to check the status of their flights, before going to the airport.

 

To better reprotect travellers, bigger aircraft will operate on several domestic and international routes to carry as many passengers as possible on 5 April.

 

Call centre staff has been beefed up and additional staff will be on hand at the airports of Rome Fiumicino and Milan Linate to assist customers.

 

Please find below the detailed information regarding your re-booking and refund options:

 

Below the policy repro for the guests:

 

 

 


REBOOKING

 

  • Without penalty, on AZ operating flights and AZ marketing flights, in the same booking class or in the first available class,  same cabin.
  • Rebooking / Reissue must be completed by April 14th, 2017.
  • The departure date of the segment replacing the cancelled/rescheduled segment must occur no later than April 14th, 2017
  • The original duration of stay to be preserved.

 

 

REROUTING

 

  • Without penalty, on AZ operating flights and AZ marketing flights, in the same booking class or in the first available class, same cabin.
  • The travel must be done via intermediate point on the same origin and destination.
  • Rebooking / Reissue must be completed by April 14th, 2017.
  • The departure date of the segment replacing the cancelled/rescheduled segment must occur no later than April 14th, 2017
  • The original duration of stay to be preserved.

 

 

CHANGE OF ORIGIN AND/OR DESTINATION

 

  • The full or partial value of the original ticket may be used to buy new Alitalia tickets.
  • The new fare must be recalculated using the applicable fare for the new origin/destination.
  • Rebooking, without penalty, must be completed by April 14th, 2017.
  • The departure date of the segment replacing the cancelled/rescheduled segment must occur no later than April 14th, 2017

 

 

SCHEDULE CHANGE

 

Re-timing +/- 5 hours

 

  • In case the re-scheduled departure time is such that the passenger is no longer interested in the flight, he may renounce to the flight and may request the Carrier to refund the amount paid, without any penalty, of completely/partially unused ticket, in the original form of payment.

 

 

P.O.S USA

 

  • In case the re-scheduled departure time is such that the passenger is no longer interested in the flight, he may request to be re-booked/re-routed (via intermediate point on same origin and destination) without any penalty and without any additional cost.
  • In case the Carrier cannot offer any alternate acceptable flight, passenger may renounce to the flight and may request the Carrier to refund the amount paid, without any penalty, of completely/partially unused ticket,  in the original form of payment.

 

 

REFUND

 

  • Full Refund, without any penalty, of completely/partially unused ticket in the original form  of payment
  • Passengers with “open” ticket, without reservation, will have the refund of not used ticket.

 

 

 

MILLEMIGLIA

 

  • Millemiglia Customers will be re-protected on AZ operative flights in the award classes provided, subject to the space availability.
  • Rebooking must be completed by April 14th, 2017.
  • The departure date of the segment replacing the cancelled/rescheduled segment must occur no later than April 14th, 2017
  • In case of travel renounce passengers can ask for miles refund.